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Chartwell Regency Retirement Residence

29 Mississauga Road North, Mississauga, Ontario L5H 2H7

    Reviews for this Residence- Overall Ratings -   (5.0)




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Janis Penhale

My husband's initial stay at Regency Chartwell was a couple of years ago for a week on a respite basis so that I could have a caregiver's break. That visit worked out excellently. It was near Christmas and the ambiance and friendliness shown to my husband were remarkable considering that he was only there on a very short term basis. Luckily , when the time came for my husband to access the special care required for him as time and age dictated ,we were able to to secure him a permanent room at the Regency Chartwell. It is a delightfully comfortable spot with rooms well thought out, up to date ,bright and cheerful. Not only are the amenities of the room great, the entire location makes one want to wander around or relax -a library,seating area, computer zone, spacious casual dining room with windows that look out on the garden. Visitors to the garden enjoy flowers, vegetables, a rockery plus well-set up seating and walking areas. It is like a private garden at one's home. My husband quickly came to enjoy the property but he really found most pleasurable the excellent staff.He is looked after superbly both in special medical needs and in socializing.The dining room staff have spoiled him!I was surprised at how quickly my husband adjusted to his new environment except that from the minute he arrived , the staff went out of their way to welcome him (and me too). Residents interact naturally.Activities are thoughtful and interesting.They can include off-site outing to the nearby parks, games, stories, music.Safety is well tended to especially in this Covid 19 situation.Staff are beyond helpful , solicitous and pleasant.Remarkable empathy and positivity exude from the Regency and in that I am sincere.So glad for my husband-so lucky to find his perch here amid the trees .

Ed Toppin

My name is Ed Toppin. My company is Shanny's Shortbread Cookies. I have been visiting Chartwell Regency on a monthly basis for over two years as a Vendor. I would like to acknowledge Distine Gagen-Lifestyle & Programs Manager and the entire staff of Chartwell Regency, for the excellent job they do. I witness over and over again on every visit the love, compassion and sincereness they extend to every and all Resident's. I commend the entire staff for their relentless effort in going over and beyond the line of duty in order to satisfy every Resident's need. BRAVO! Ed Toppin Five Star

Julie Ross

My Mom Stella Ross lived at Chartwell Regency for just over 2 years until her passing a few weeks ago. She enjoyed living here and told everyone "its like living in a resort". Once she came to Chartwell Regency, she never missed her house. There was always something going on at Chartwell...from BBQ's, to games, entertainment and of course Happy Hour every Friday. Under the amazing leadership of the Manger - Lina and the front end staff as well as all the cooks, servers, cleaners, PSW's....they all made Chartwell home for all the residents. Mom also made some wonderful friends there. She truly loved living at Chartwell Recency. I personally would like to say Thank You to everyone at Chartwell Regency for giving my Mom a great place to live.

Amanda Marszalek

I visited Chartwell as part of a school project for a careers class. During my visit, I noticed that the staff at the front desk were very helpful and friendly to anyone coming into the building, as well as the residents. I was greeted with smiles and felt very much at home and welcomed. I was talking to Lina, the GM, and to Laura, the office manager, who were so kind and were able to answer each of my questions. Everyone was so polite and patient, especially while talking to the residents. I had an exciting visit and look forward to hopefully volunteering at Chartwell.

Amanda Marszalek

I visited Chartwell as part of a school project for a careers class. During my visit, I noticed that the staff at the front desk were very helpful and friendly to anyone coming into the building, as well as the residents. I was greeted with smiles and felt very much at home and welcomed. I was talking to Lina, the GM, and to Laura, the office manager, who were so kind and were able to answer each of my questions. Everyone was so polite and patient, especially while talking to the residents. I had an exciting visit and look forward to hopefully volunteering at Chartwell.

Amanda Marszalek

I visited Chartwell as part of a school project for a careers class. During my visit, I noticed that the staff at the front desk were very helpful and friendly to anyone coming into the building, as well as the residents. I was greeted with smiles and felt very much at home and welcomed. I was talking to Lina, the GM, and to Laura, the office manager, who were so kind and were able to answer each of my questions. Everyone was so polite and patient, especially while talking to the residents. I had an exciting visit and look forward to hopefully volunteering at Chartwell.

Susan A

My mother lived at the Regency for 12 years before she passed away. She always took part in any activity or discussion group. As she got older, the staff were always there to help her along and took great care of her. I never felt I had to worry about the care and attention she received. After she passed away, I wanted to give back to the Regency, so I now volunteer. Working with Destinee and the staff each week has been terrific. The activities they provide are both stimulating and fun.

Sus Selva

Caroline N

I was my moms primary caregiver until I fell sick, that was when Mom moved in at Regency and the staff welcomed mom. I felt at ease watching how each member took time to help mom. A big thank you to Lina who was amazing not only to my mom but to our family. The food they served was healthy and tasty. each day the meals differed. Each kitchen staff got to know my mom and her likes. Regency has their own Driver (Donna), she was always kind to my mom when she drove her to her daycare. The staff even tried to get my mom involved in activities and outings which was never easy to do. A few times i would get picture sent of mom on some type of activity. It brought a smile to my face. The suite that mom was in was a good size, even with a couch, TV stand, bed, small dining room set, there was still room for mom and her wheelchair to maneuver. Mom's health declined and she had to move to a nursing home. it breaks my heart that mom had to leave this wonderful place because you will never get that love, care, kindness that i observed. Lina Thank you so much for the extra care you gave, you made us feel like family. before mom moved out, she said she will miss this place

Ron McCulloch

My parents lived at the Regency for 3-1/2 years and enjoyed the facility as it were their own home. Their suite was very comfortable and allowed for countless number of visits from family and friends. Many of our visits were held in the beautiful and inviting common areas. The staff is very attentive and caring. From general manager, Lina, to the wellness team, lead by Gay, all staff members made my parents stay a wonderful experience. The staff's dedication to the senior community is truly remarkable and very much appreciated. The kitchen staff and servers kept my parents happy (and full !) with the variety of meals they offered. Thank you ALL for the care and support that the Regency family provided to our family.

Heather Davidson

Chartwell Regency is to be highly commended for helping our parents find a temporary respite care residence during a very difficult time for our family. The call went out and the staff welcomed my parents within a very short time frame, set up a suite for them to call their home, and made every effort to make them feel comfortable. From the first meeting with Michael, the Sales and Marketing Coordinator, the entire family felt welcomed and in good hands. Family dinners in the private dining room were arranged, so my parents could feel supported by family members. All staff were caring and compassionate and took great care of our parents. My parents described Chartwell Regency as a having a small community feeling. They enjoyed the activities and the food, especially the hot breakfasts every morning. Our family is grateful for the care and dedication given to our parents during their stay at Chartwell Regency. Thank you to all who took the time to make them feel welcome. It takes a special group of people to work with seniors. The staff at Chartwell Regency do it so naturally.

Maria Torresan

Friendly, family feeling, due to.the fact that it's a smaller, intimate facility. The staff are attentive and caring. Could not have asked for a better setting for my father!

Sharon McConnell

My parents (Mary & Joe McGlaughlin) were residents at The Regency for almost 7 years and chose this retirement home from a number they looked at. They were never disappointed. The food menu and activities always kept them happy and busy (while they could). Even if they did have an issue with something, they always felt they were listened to by an objective staff member and there was always an opportunity to express any suggestions. Lina Frijio (General Manager) is always very receptive to family members and knows everyone by name. She has been extremely gracious and understanding with the recent passing of my Dad. Gay Padilla (Health and Wellness Manager)has an extremely caring and nurturing way about her, the gals on the front desk (the first impression) are always professional and most welcoming! I cannot name all the staff, but those we had dealings with over the past 7 years were most attentive to their jobs and the people they were dealing with. I would not hesitate to recommend this retirement home and the staff.

suzanne stephenson

Our mother has been a resident for one year after living alone 4 years after losing our father. I can't express how happy we are she made the decision to move to Regency. As a family we can all relax knowing she is safe and so well cared for. The entire staff is friendly, attentive and always there to deal with any concerns residents or family may have no matter what. As my mother primary caregiver in the past I can honestly say she could not be in a better place!

Virginia Girard

Regency has been an absolute blessing for my family. After searching for a place for my father to live and receive the care he needed I researched Regency had an interview and tour and instantly knew this was where Dad would be safe,happy and well taken care of. The staff , everyone, from Reception to dining room staff to Wellness staff, managers ,activity director ,all work together as a very cohesive team to make sure their residents are receiving the best possible care and are happy. There is a very welcoming feeling as soon as you enter the residence and are greeted by name. These people are amazing at what they do and how much they care. I would recommend Chartwell Regency to anyone who is is looking for a place for a loved one to live.

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