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Chartwell Southwind Retirement Residence

1645 Paris Street, Sudbury, Ontario P3E 6L5

    Reviews for this Residence- Overall Ratings -   (5.0)

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Erin Todd

I have had the opportunity to visit residents of Southwind on a number of occasions, and have always been impressed by the pleasant homey atmosphere, friendly and helpful staff, and spacious, clean and well-maintained suites. Socialization and community-building seems to be encouraged (in non-covid times) with a variety of programs and activities offered for residents. I was impressed also with a recent initiative to involve residents and staff in supporting local charities and non-profit organizations.

Lisa Rabski

We had a friend reside there and she loved it and couldn't say enough about the great meals. Very clean and welcoming.

Raymond Dagenais

Excellent place,friendly and nice place to be.

Robert Lefebvre

My parents moved into the Southwind just a few months ago and their transition has been smooth with friendly and accommodating staff available to attend to their needs despite the challenges of Covid. Tim, the utility person and Jennifer the resident RN have been especially wonderful along with countless other staff. In addition, they’re especially appreciative of Chef Jojo’s delicious creations. It’s comforting to know my parents are safe and comfortable in their lovely new surroundings.

Anonymous Anonymous

I don't work for Chartwell however my clients are all at this building. I would recommend this facility to all families looking for a wonderful retirement home for their parents. Chartwell is a warm inviting home with many amenities, activities and outings. I enjoy my time working at this home.

Linda Kent

One of the hardest things to do is to see our parents going into a retirement home. I spent many sleepless days and nights wondering if it was the right thing to do, especially in these trying times. Yes, it is terrifying. You are not alone. I took my Mom to a few places and we ultimately chose Southwind. Jackie Rennie was instrumental in making the transition for my Mom a pleasure. How does that happen in Covid? Mom was in isolation for 14 days. The days flew by quickly as they ensure the seniors have plenty to entertain themselves. The staff regularly greeted and popped in just to say hello. Makes a difference. I was able to stay with her as a primary caregiver. We turned it into quality time, instead of worrying about Covid. We had an amazing time planning the future and reminiscing the past. First and foremost, the staff is unbelievably welcoming, pleasant and always a smile on their faces. You can see they truly love what they do and the people they are caring for. You would swear they believe they are taking care of their own mothers. The staff organizes activities for everyone to do, if they wish. I have been amazed when they knock on the door offering snacks. The little things add up to a tremendous quality of life for all those who live here. I cannot say enough about this wonderful establishment, nor it’s wonderful staff, Jackie Rennie, Michelle Carlyle, Jennifer Wing and all those dedicated workers. Mom calls me everyday to fill me on the gossip, how many people she met today and how happy she is there. She raves about the food. I’ve seen it myself. I must say I’m impressed. The only mistake I would have done would have been not to let her go. My Mom has truly found her forever home!

Birdie Holtby

On February 28th, a Covid vaccination clinic took place for the residents of Southwind. It was very well organized by Jennifer Butler, our Health & Wellness Manager and her team, and I was very impressed with how smoothly things went.

Rosanne Portelance

My mom Nada has been a resident at Southwind for many years and i must say I am pretty happy and proud that she is living there especially during this COVID19 outbreak. The staff have taken all the right precautions and have put the residents as there #1 priority. They put many good things in place such as two shifts for meals, a red heart in there window to say they are okay, video calls with family members so they can stay in touch with their loved ones, weekly updates they to family members in what has been happening or new measures taken to prevent COVID19 in the residence, special treats on special occasions such as Easter. Staff should be really proud of themselves and they deserve to be applauded as they are putting their life at risk everyday to keep our loved ones safe.

Thomas Byers

My mother-in-law stayed here. She would tell me all the staff were very nice to her. She also said the food was better that what she cooked. Mother said she had lots of friends. And she loved her room.


I am Eldest Son, living in GSA, POA for now 95yr young Dad & 87yr young Mom, along with other family members genuinely sought to provide the best "Quality of Life" environment for them. Being a perfectionist and Immensely loving them, more than 2 years of thorough research was done. SOUTHWIND; Selected for top record in #1: GENUINE LOVING AND CARING STAFF: In last 2 yrs I have witnessed Managements success in staffing Southwind with " We Are All a FAMILY TEAM of like-minded Service to others vs Service to self Souls here " So many have behaved like Angels of kindness . #2: SAFETY: ( elevator, handrails, wide areas, no trip hazards, engineered ext walkways, 24/7 monitoring, skilled maintenance with am adequate operational and maintenance budget. (No Bandaid fixes ). #3: Hospital Grade Cleanliness and management thereof facility as well as for Tenants benefits. ( i.e. on day 2, I witnessed Marketing Manager spot caregiver staff with a mask and upon learning she had a cold, she was sent home asap ( as threat to residents is a priority concern. ). #4 Environment: The entire facility is designed to facilitate Golden Years Seniors interaction via activities and visuals from the Era where Tenants were happiest. #5 Nutrition / Options / Quality of foods / skilled and caring services provided at meal times. #6 Open Door policy and true goals to work with the Residents and their Primary Caregivers in resolving the many challenges each tenant may have. They achieve this also by the direct links they have with HSN / Physicians / Pharmacy's / Transportation etc. In Closing: You must truly walk the walk to impress me. They have. I relay this for those of you out there with a challenge I do not have. I am luckily close and verify all the above. Rest assured that if you are too far away for frequent interaction ( i.e. my Brother 3hrs away), I attest that you may sleep soundly with the comfort of knowing CHARTWELL SOUTHWIND has there back. I took the time to write this for you out there and to properly thank all of you for achieving all I mentioned. May Divine Creator bless you all. Michel Marleau

Eric Bernier

The entire staff is friendly and welcoming when you walk in they're always happy to help you

Nicki Perpick

Southwind Retirement Residence is Sudbury's most sought after residence and we are fortunate that our mother calls it "home" when she moved in five years ago. Transitions are difficult yet with its warm and comfortable surrounding great amenities, activities and thoughtful care, Southwind soon became our mom's place. Mom has enjoyed the events, the games, concerts, music, celebrations and the inclusive spirit which is provided to help residents become a "family of friends". Travelling from out of town to see her regularly we have also been included and respected and informed, and enjoy being at Southwind too. We have relied on Jennifer Butler and her Administrative team as well as her Care worker team to provide guidance in mom's care plan and the communication is always available . Our mom's health has changed and her limitations more apparent , but the care team of exceptional women has accommodated her needs with empathy and diligence in the delivery of medications and services. What sets Southwind apart are the amazing people who work there every day.These women and men provide care and comfort and aid in daily life and they do do with kindness, sensitivity, knowledge, humour and love. Their primary focus is on the resident. At Southwind the PEOPLE make this place a HOME.

Dorothy Recoskie

From my first visit I knew this was the place I wanted to call home and they even welcomed Trixie my cat. I walked in to a bright and cheery environment. Everyone I saw was so friendly, it made me feel very welcome. So did the welcome sign with my name on it. There were no units available, but they still stayed in touch with me and we decided to make the move! I have to say when I moved in I was nervous, it was a big change, I must have asked the same questions numerous times but I was never made to feel stupid. Everyone smiled and answered. I love the fact that I can control my own heat and air conditioning in my unit. I love all the activities, they are so suitable, great exercise classes too. The crafts and baking brought back memories, really fun. The mind games keep me on my toes. Physio has really helped. I feel I have control of my life. If you want to get out for a bit, it is so handy to have the bus and there are lots of outings available. Families are made to feel welcome with all the lovely occasional dinners put on. The kitchen staff are wonderful and my dietary needs are always accommodated. I am happy I have met some new friends and it is nice to see everyone does. Residents are quick to make new residents feel comfortable.

Dawn Spires

Southwinds staff have been very kind and helpful with my husband's care. He has special dietary needs which the staff have paid attention to from day one; they follow up with me for all incidents promptly, even if someone takes a tumble and, after being checked over, doesn't require medical attention; and, he enjoys the meals here very much. I've eaten here on occasion also, and have no complaints about the food. With the shift in an aging population, and the range of health issues that can result in assisted living arrangements at any age, the Southwinds staff do an amazing job and I would rate them 5 stars out of 5! My only complaint would be the washing machines are not repaired in a timely fashion, sometimes not for months, which impacts the staff as well as the residents!

Denise Courchesne

It's unbelievable, I am so happy. It feels like home here. My room is beautiful and bright. They have great activities and meals. I love the music every Friday it makes my day.

Denise Courchesne

Giovanina Marcantognini

The Southwind is the best. The people are nice.I have referred my friend here because I like it here so much. The people are nice, the food is good, it's clean and there is a lot of activities.

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