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Chartwell Scarlett Heights Memory Care

4005 Eglinton Avenue West, Etobicoke, Ontario M9A 5H3
"Personalized care for individuals living with dementia; ongoing support and guidance for their family."

At Chartwell Scarlett Heights, safety is our highest priority. We continue to maintain strong infection protocols, including following all government directives and fostering safe social experiences for everyone’s peace of mind.

Chartwell Scarlett Height’s Memory Living Neighbourhood is a supportive and independent environment for seniors living with dementia, located on a dedicated floor of our retirement residence. Our unique, person-centred approach to memory care means our trained and caring staff seek to establish strong social connections with residents in order to foster trust and familiarity. We also partner with families to learn each person’s life history—all to better understand their story and form meaningful relationships. To better support the families of our residents, we have a dedicated Social Worker on-site to provide orientation, facilitate family conferences and deliver counseling services if desired. Family members are also encouraged to drop by any time to speak with our Memory Living Manager.

Chartwell Scarlett Height’s Memory Living Neighbourhood includes the following specialized programs and services:

  • Small resident-to-staff ratios
  • Secure and interactive environment with 24-hour supervision
  • Staff training in Gentle Persuasive Approach (GPA) and Positive Persuasive Approach (PPA) to help them understand and cater to the unique needs of our residents living with dementia
  • Specialized life-enrichment programming, supportive and nutritious dining experience and group outings
  • Flexible routines that balance structure with spontaneity
  • Person-centred care plans reflective of residents’ unmet needs, abilities and interests
  • Dedicated Memory Living Manager and Dementia Counsellor to support families

Chartwell Scarlett Height’s Memory Living Neighbourhood is a safe and supportive home for seniors living with dementia, and also an important resource for families who are looking for support, education and personal counselling services during and after a loved one’s transition to memory care.


To help you feel safe and supported, our Care Assist Program—an offering of à la carte wellness services and all-inclusive care packages—further provides you with the flexibility to add or remove services. This empowers you to create a customized care plan that meets your unique needs, preferences and abilities so you can feel your best each and every day.


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1-855-461-0685

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