"Personalized care for individuals living with dementia; ongoing support and guidance for their family."
At Chartwell Scarlett Heights, the safety of our residents and staff is our highest priority. While we have always maintained strong infection protocols, we have enhanced our safety measures, continue to follow all government directives for heightened infection control, and foster safe social experiences within our residence for everyone’s safety and peace of mind.
Chartwell Scarlett Height’s Memory Living Neighbourhood is a supportive and independent environment for seniors living with dementia, located on a dedicated floor of our retirement residence. Our unique, person-centred approach to memory care means our trained and caring staff seek to establish strong social connections with residents in order to foster trust and familiarity. We also partner with families to learn each person’s life history—all to better understand their story and form meaningful relationships. To better support the families of our residents, we have a dedicated Social Worker on-site to provide orientation, facilitate family conferences and deliver counseling services if desired. Family members are also encouraged to drop by any time to speak with our Memory Living Manager.
Chartwell Scarlett Height’s Memory Living Neighbourhood includes the following specialized programs and services:
- Small resident-to-staff ratios
- Secure and interactive environment with 24-hour supervision
- Staff training in Gentle Persuasive Approach (GPA) and Positive Persuasive Approach (PPA) to help them understand and cater to the unique needs of our residents living with dementia
- Specialized life-enrichment programming, supportive and nutritious dining experience and group outings
- Flexible routines that balance structure with spontaneity
- Person-centred care plans reflective of residents’ unmet needs, abilities and interests
- Dedicated Memory Living Manager and Dementia Counsellor to support families
Chartwell Scarlett Height’s Memory Living Neighbourhood is a safe and supportive home for seniors living with dementia, and also an important resource for families who are looking for support, education and personal counselling services during and after a loved one’s transition to memory care.
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