At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

We diligently follow all provincial and public health guidance and provide PPE to our employees.
Our residences have enhanced infection prevention and control protocols.
Staff are on-site 24-7 to support you, if and when you need assistance.
Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
Family visit protocols remain in place to ensure you stay connected with loved ones.
Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on.

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
Notre nouveau programme « Vivre la transition ensemble » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Scarlett Heights Memory Care

4005 Eglinton Avenue West, Etobicoke, Ontario M9A 5H3

"Personalized care for individuals living with dementia; ongoing support and guidance for their family."

At Chartwell Scarlett Heights, the safety of our residents and staff is our highest priority. While we have always maintained strong infection protocols, we have enhanced our safety measures, continue to follow all government directives for heightened infection control, and foster safe social experiences within our residence for everyone’s safety and peace of mind.

Chartwell Scarlett Height’s Memory Living Neighbourhood is a supportive and independent environment for seniors living with dementia, located on a dedicated floor of our retirement residence. Our unique, person-centred approach to memory care means our trained and caring staff seek to establish strong social connections with residents in order to foster trust and familiarity. We also partner with families to learn each person’s life history—all to better understand their story and form meaningful relationships. To better support the families of our residents, we have a dedicated Social Worker on-site to provide orientation, facilitate family conferences and deliver counseling services if desired. Family members are also encouraged to drop by any time to speak with our Memory Living Manager.

Chartwell Scarlett Height’s Memory Living Neighbourhood includes the following specialized programs and services:

Small resident-to-staff ratios
Secure and interactive environment with 24-hour supervision
Staff training in Gentle Persuasive Approach (GPA) and Positive Persuasive Approach (PPA) to help them understand and cater to the unique needs of our residents living with dementia
Specialized life-enrichment programming, supportive and nutritious dining experience and group outings
Flexible routines that balance structure with spontaneity
Person-centred care plans reflective of residents’ unmet needs, abilities and interests
Dedicated Memory Living Manager and Dementia Counsellor to support families

Chartwell Scarlett Height’s Memory Living Neighbourhood is a safe and supportive home for seniors living with dementia, and also an important resource for families who are looking for support, education and personal counselling services during and after a loved one’s transition to memory care.

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