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Chartwell Riverside Retirement Residence

201 Riverside Drive, London, Ontario N6H 1E5

    Reviews for this Residence- Overall Ratings -   (5.0)




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Susan Macejko

Our Mother arrived at Chartwell Riverside in September, 2016. We immediately noticed the residence had a cozy, and welcoming atmosphere as well as being a pleasantly decorated, well designed building. We found the staff to be caring individuals with unlimited patience and understanding towards the residents and their families. We noticed staff members go out of their way to greet the residents and visitors alike with a smile and a kind word. They make everyone feel at home and that any concerns or questions the residents or their families may have are important and will be addressed immediately. Staff members at Riverside always seem to have a genuine outlook for the happiness and well being of their residents. The Wellness Center is a vital, and important factor for our Mother because of her special medical needs and the staff always try to make her feel as comfortable as possible. Our Mother has dietary restrictions and the food service staff go out of their way to ensure that she has a well balanced menu plan every month and they also welcome suggestions from her family. Whenever there may be a small maintenance issue, you simply report it to the reception area who then contact the maintenance department and the issue is resolved promptly. We can't say enough about the numerous social activities and outings the staff at Chartwell Riverside provide; there is definitely something for everyone. Our Mother enjoys playing "Bingo" and looks forward to Mondays, and possibly " winning" of course. We as a family would like to extend our "Thanks and Appreciation" to all Staff Members at Chartwell Riverside for taking good care of our Mother.

Mogen Pedersen

My sister moved into Chartwell Riverside in the middle of November 2019. It is a beautiful, friendly residence, that works hard to create a family like atmosphere. The Wellness department, has been attentive to Inger's needs, as she is developmently delayed, and diabetic. When she had a medical emergency, they got her to the hospital quickly, when they noticed she had come downstairs for breakfast and her meds. Elaine Kelly, the business manager, is very professional, promptly addressing any concerns, but also empathetic towards, and kind to Inger.

Angelique Ellerton

I would highly recommend this short stay program for post operation recovery. This residence is open, friendly and very pleasant to navigate. The staff I met were kind, courteous and in good humour. My thanks to Stacey Yeadon-Porter, for a very positive tour.

Gord Miller

Enjoy visiting Chartwell Riverside and attending various events there. Stacey especially always gives you a warm greeting on arrival and is a pleasure to meet with to discuss different programs. The residents appear to really like the activities that are planned for them each day and keep active.Overall one gets a sense of a very happy and comfortable environment in which to live.

Janice Kirwin

As a Senior Move Manager I have had the pleasure of moving many residents into Chartwell Riverside. When you enter the building their is a real feeling of community and warmth. All of the staff are professional, friendly and go out of their way to help their residents feel at home. I would highly recommend if you are looking for a retirement home for yourself or a loved one.

Scott Switzer

A family member has recently joined the residents at Chartwell Riverside and I just wanted to say a very big thank you to the team that worked on that transition. A story was shared with the General Manager when she went to the house prior to moving in about a daily routine my grandparents share. The story was shared upon her return to Chartwell and Stacey, a member of the sales team took it upon herself to go and get a few items so that on the day of move in, the items arrived in the room so the daily tradition could continue. A heartwarming gesture in a very turbulent time. It speaks volumes to the service Riverside provides its residents and their willingness to go that extra mile. Off to a great start, with many thanks.

Rosemary Nyhoff

When I first came to Chartwell, I came in as an organization called Smiles 4 Seniors. We hand out flowers and (homemade) cards to our local seniors and we were welcomed by Chartwell to do just that. The staff at Chartwell is amazing. So friendly, welcoming, knowing their residents by their name, taking time for them and doing whatever they can do to make their residents happy. Since then, I have been back as I made friends in the home and whenever I visit them I feel the same way. A warm, welcoming environment, which is always confirmed to me by their residents. They love being there, they love all the activities they have for them and the personal contact. I would recommend this residence to any senior!

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