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At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

  1. We diligently follow all provincial and public health guidance and provide PPE to our employees.
  2. Our residences have enhanced infection prevention and control protocols.
  3. Staff are on-site 24-7 to support you, if and when you need assistance.
  4. Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
  5. Family visit protocols remain in place to ensure you stay connected with loved ones.
  6. Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on. 

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

  1. Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
  2. Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
  3. Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
  4. Notre nouveau programme « Vivre la transition ensemble » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
  5. Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
  6. Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Christopher Terrace Retirement Residence

3131 New Street, Burlington, Ontario L7N 3P8

    Reviews for this Residence- Overall Ratings -   (5.0)

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Heather Morden

Last month I spent nearly 3 weeks at Christopher Christopher recovering from TKA surgery.It was a very wise move on my part!The management and staff were most accommodating to my needs.They even made a home for Morris ,my cat.I was so happy with my stay that I plan to return to Christopher Terrace for respite care once I have my other knee replaced.Many thanks for aiding my recovery.Heather Morden

Tony Whittingham

My Mom spent 8 months at Christopher Terrace, while waiting for her new retirement home to complete. The staff and residents became like family to her, and she had mixed feelings when it came time to move. The staff at Christopher Terrace gave her the best of care! Thanks to you all for making her stay pleasurable!

Fernando Silverio

Had a very pleasant experience, staying for 2 weeks. Everyone staff and residents were all super nice. The facilities were adequate and clean.

Bev Taylor

From the first moment I started the process to look for a Burlington home for my wheelchair-bound brother, I have been impressed over and over with the kindness, compassion and truly remarkable service of Christopher Terrace's staff. I truly can't say enough about Kim Routledge who guided us through the enrollment process; she could not have been kinder! My husband and I came in on a Monday to see Kim and experience Christopher Terrace and we followed up the next day bringing my brother by for a visit. Tom was impressed with the little welcome sign in the foyer welcoming him in for a visit! We all loved the home, from his room to all of the amenities, especially the inviting dining room and the beautiful outdoor patio space! We couldn't get over the homey atmosphere at Christopher Terrace right down to having "homemade" treats available at tea time. My brother has thoroughly enjoyed his time so far and really appreciates being down the hall from the residents' washer and dryer so he can do his own laundry. They have had to make other accommodations in his room for him because of his wheelchair and every request was done in a timely fashion and with a "no problem"! My brother's biggest compliment has been about the fabulous food that he has been eating; the first night he was there, he had cinnamon buns made in-house; he said they were amazing! We have noticed that the staff is very welcoming and kind and the residents are happy! Needless to say, we have told all of our friends and family at every opportunity how highly we regard Christopher Terrace's staff, amenities and food! It has been a pleasure having my brother live at such a wonderful facility. Thanks, Christopher Terrace!

Janet Lynch

For the past 10 months I, along with 7 other seniors, have had the privilege of playing bridge weekly at the Christopher Terrace. The staff have made us most welcome. They are very friendly and caring. When you enter everyone greets you, it is like visiting a friends home. I have a friend who is a resident at Chartwell and she has exceptional praise for this residence.

Nazema safi

I am a student and do my internship with the general manager for three months and I am very comfortable and happy to be there. He is a very kind and caring person and respects me too much so I really appreciate him for spending time with me to share his knowledge and experience.

Mark Griffiths

Chartwell Christopher Terrace is a wonderful facility , just the right size and staffed with very friendly caring staff. The kindness of all the staff is the most obvious impression when you visit. Our mother is recent new resident and reports that the food is very good and the building is well maintained and clean. When anyone evaluates a retirement residence, you must be sure to carefully consider the staff and care team first ( over and above the building for example) and the length of time the staff has served in the residence. Christopher Terrace scores high on all points. Our mother is happy with her surroundings and that means our family is happy !

Lenore Kuch

My mom was at this residence 10 years ago. There were about 7 people who were still at this site when I came in 2015 ,my job being made redundant, and I asked if I could volunteer. I was able to play cards and go on outings for appr. 2 years ,then in Nov.2018 I was approached to work as Concierge at Christopher Terrace. I have now worked for them for about 6 months and have found that the 7 people I knew 10 years ago are still here and all staff is very caring, friendly, and willing to help all residents at anytime. Great atmosphere to work.

Jerome Bochnak

My mother is a currently at Christopher Terrace in the transitional care program as she waits placement in a long-term care facility. We are very happy with the care she is receiving. The staff is very kind to my mother and our family. They do everything they can to make her stay as enjoyable as possible. It is comforting to know that she is safe and well looked-after.

Frank Mitchell

I had surgery to remove a brain tumor in early April, my family recommended I do not stay alone as I recover so they contacted Chartwell Christopher Terrace for a short term room. i was very pleased when I arrived at the room and the novels they obtained and the full amenities in the bathroom.They have 24 hr Nursing staff available so I was comforted knowing someone was there if I needed assistance. Next I went to dinner and met 3 other residents who welcomed me and gave me words of encouragement and i found the food very tasty I have been at Chartwell 3 weeks and i can say the environment the staff and the residents was the best decision I made and I have made more progress in my recovery versus staying at home by myself.I heartily recommend this place to anyone in a similar situation as myself as a place to recover from surgery. Regards Frank

Simone Usselman-Tod

I just wanted to thank you for offering space for Wild about Wellness events on a monthly basis at Chartwell Christopher Terrace. Thank you also for the coffee tea and water you provide. We are so grateful for the kindness and generosity . Thank you again Simone

Marie C. Arponen

I have had very good care! Staff very helpful and very Profesional. The Residents were very friendly and kind. Meals were good. The "Open door" policy Of the Executive staff was wonderful, and always willing to help!!

Karen Lomas

My mother is a current Christopher Terrace resident. She has lived at CT for over 1 year now and is very happy in her new home. As her daughter and primary care person, I am also very happy with the residence. The facility is kept very clean and attractive for all who live there. Both management and staff (nursing, kitchen, household and maintenance) exhibit professional and caring attitudes to their residents. My mom and I are very fortunate to have found such a wonderful home. I would highly recommend Christopher Terrace.

Mary Keyes

My father was a resident at Christopher Terrace for 9+ years and I want to say thanks to the entire staff there. The compassion, understanding and undying care the staff provided my Dad certainly gave him a very happy and successful lifestyle. I and my Father will be forever grateful to Linda P. who was ALWAYS there for him and always one jump ahead making things run smoothly...to Cheryl, Theresa and Meghan, who were not only there for my father but for me when I needed a shoulder to cry on or to share a laugh or 2...to Corinne who kept him safe..to dear Jackie, Sylvia, Preet who spent endless hours keeping his room clean and helping with his personal needs and Steve....always there in a heartbeat to take care of the mechanical needs and rug cleaning, etc. I will miss them all so much as they became a huge part of my family and again..I cannot thank them enough for the happy life they provided my Dad.

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