Everything You Need to Know About Chartwell
Our Vision
At Chartwell, we’re about people. You could say we’re in the business of health, happiness and peace of mind—for older adults, their families, and our communities across Canada. For us, Making People’s Lives BETTER is more than a vision: it’s our purpose. We aim to lead each day committed to making a positive difference in someone’s life.
Walk through the doors of a Chartwell retirement residence and you’ll see our genuine passion for serving seniors shine through—and how even small moments like a morning greeting or a shared laugh can amount to someone’s retirement years becoming happier, healthier, and more fulfilling.
Our Mission
To provide a happier, healthier, and more fulfilling life experience for seniors
To provide peace of mind for our residents’ loved ones
To attract and retain employees who care about making a difference in our residents’ lives
To provide an investment opportunity that benefits society with reasonable and growing returns to our unitholders
Our Values
Our core values of RESPECT form the basis of our relationship with all our key stakeholders, including our residents, their family members, and our employees. At Chartwell, we define RESPECT as:
Respect: We honour and celebrate seniors
Empathy: We believe compassion is contagious
Service Excellence: We believe in providing excellence in customer service
Performance: We believe in delivering and rewarding results
Education: We believe in lifelong learning
Commitment: We value commitment to the Chartwell family
Trust: We believe in keeping our promises and doing the right thing
A Proudly Canadian Company
At Chartwell, our retirement residences aren't just located in Canada—we’re deeply rooted in our local communities. As one of the country's largest and most trusted retirement living providers, we proudly serve over 25,000 seniors in Ontario, Quebec, Alberta, and British Columbia.
Whether you’re exploring options for yourself or a loved one, you can trust that with Chartwell, you’re choosing more than a home—you’re choosing a legacy of care, community, and Canadian pride.
