2025 ESG Report
ENVIRONMENTAL · SOCIAL · GOVERNANCE
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See how joy comes to life at Chartwell.
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See how joy comes to life at Chartwell.
2025 ESG Report
ENVIRONMENTAL · SOCIAL · GOVERNANCE
As a leader in Canada's retirement living sector, Chartwell is committed to expanding our positive impact on society and building strong connections with our residents, employees, and community partners. Our vision is to continually make people’s lives better in our daily operations, decision-making, and relationships.
We are pleased to present our 2025 Environmental Social Governance (ESG) report, which highlights our progress and targets in enriching the lives of our residents and their loved ones; attracting, engaging, and developing our employees; maintaining societal impact through community building and charitable activities; environmental stewardship; and corporate governance.
In 2025, participation in our survey reached 85%, an increase of three percentage points from last year and our highest participation rate recorded to date. We also recorded a rate of 85% of employees being engaged or highly engaged, a rate that is 11 percentage points higher than the industry average.
Nearly 18,000 surveys were completed by residents this year to share their perspectives on our programs, services, care, dining and overall experience. This year, 82% of our residents indicated their satisfaction with our service with 66% being very satisfied.
Our workforce reflects the diverse communities we serve across Canada, with employees whose backgrounds and experiences help shape inclusive, compassionate care. Chartwell is committed to creating workplaces that are safe, respectful, and supporting through inclusive policies, leadership accountability, and regular feedback on employee experience.
0%
of Senior Leadership Roles at Chartwell are women
0%
BIPOC Representation at Corporate
0%
LGBTQ+ Representation at Corporate
0%
Corporate and Residence Staff at Women
0%
BIPOC Representation at Residence
0%
LGBTQ+ Representation at Residence
After an exciting relaunch, Chartwell Wish of a Lifetime (CWOL) continues to grant meaningful wishes that inspire joy, connection, and purpose for Canadian seniors. With every wish, we highlight the experiences and vitality of older adults – inspiring others to reach for their goals, dream big, and live a life well-lived. In 2025, our charity granted 33 wishes, an increase from 22 in the previous year, reflecting growing engagement and impact among seniors.
Over 90% of wish recipients say that having a wish granted helped to improve their quality of life, happiness, sense of purpose, and overall energy. This positive impact does not end with the wish recipients. It spreads across to their loved ones and reminds others that life continues even after retirement. Through the work of our organization, we have seen intergenerational connections made and the effects of social isolation reduced.
The meaningful moments that occur every day at Chartwell are the cornerstone of our organization’s mission. Our culture manifests itself in our results and lives in our stories. Stories about our residents, employees, and the communities in which we operate are heartwarming, inspirational, and reflective of how dynamic and vibrant senior living can be.
Growth Through Trust and Opportunity
Tania Chouinard-Lague began working at a Chartwell residence at 19, seeking experience in senior living. Over time, supportive leaders recognized her potential and encouraged her growth as they provide guidance and the freedom to learn.
After transferring to Chartwell Oasis St-Jean, she advanced from Health Services Coordinator to care management, building her confidence and leadership skills.
Now General Manager, her story reflects how tr...
Tania Chouinard-Lague began working at a Chartwell residence at 19, seeking experience in senior living. Over time, supportive leaders recognized her potential and encouraged her growth as they provide guidance and the freedom to learn.
After transferring to Chartwell Oasis St-Jean, she advanced from Health Services Coordinator to care management, building her confidence and leadership skills.
Now General Manager, her story reflects how trust and support can shape meaningful, lasting careers.
Celebrating Creativity and Collective Talent
Residents at Chartwell Rosemont Les Quartiers brought the excitement of live theatre into their community through a resident-led theatrical production inspired by the work of Michel Garneau. With support from professional collaborators, the group of seniors spent months rehearsing and planning the performances.
Their dedication resulted in three live shows in the residence, attended by over 100 guests. The project highlighted not only artistic ex...
Residents at Chartwell Rosemont Les Quartiers brought the excitement of live theatre into their community through a resident-led theatrical production inspired by the work of Michel Garneau. With support from professional collaborators, the group of seniors spent months rehearsing and planning the performances.
Their dedication resulted in three live shows in the residence, attended by over 100 guests. The project highlighted not only artistic expression, but also teamwork, patience, and a shared sense of accomplishment.
A 100th Birthday Surprise to Remember
At Chartwell Oakville, resident Jean celebrated her 100th birthday surrounded by family, residents, and team members. Known for her warmth and humour, she received a special surprise—a visit from a police officer she once met years before.
Thoughtfully arranged by the team, the moment brought her great joy. Jean was also named an honorary member of the Halton Police, making her milestone celebration even more memorable.
At Chartwell Oakville, resident Jean celebrated her 100th birthday surrounded by family, residents, and team members. Known for her warmth and humour, she received a special surprise—a visit from a police officer she once met years before.
Thoughtfully arranged by the team, the moment brought her great joy. Jean was also named an honorary member of the Halton Police, making her milestone celebration even more memorable.
2025 ESG Report
ENVIRONMENTAL · SOCIAL · GOVERNANCE
