2024 ESG Report
ENVIRONMENTAL · SOCIAL · GOVERNANCE
2024 ESG Report
ENVIRONMENTAL · SOCIAL · GOVERNANCE
As a leader in Canada's retirement living sector, Chartwell is committed to expanding our positive impact on society and building strong connections with our residents, employees, and community partners. Our vision is to continually make people’s lives better in our daily operations, decision-making, and relationships.
We are pleased to present our 2024 Environmental Social Governance (ESG) report, which highlights our progress and targets in enriching the lives of our residents and their loved ones; attracting, engaging, and developing our employees; maintaining societal impact through community building and charitable activities; environmental stewardship; and corporate governance.
In 2024, Chartwell achieved an employee satisfaction score of 57% for “Highly Engaged,” marking an increase of 3 and 9 percentage points from 2023 and 2022, respectively. This exceeds our previous 2025 target of 55% “Highly Engaged” employees. Including “Engaged” employees, Chartwell’s overall score for 2024 was 86%, representing a 2-percentage point improvement from 2023.
We asked our residents to respond to 38 statements covering all aspects of their experience at Chartwell – staff, management, environment, care and wellness, dining services, and lifestyle activities. We focus and evaluate our success based on Very Satisfied responses. In 2024, 66% of residents reported being Very Satisfied, marking a 5% year-over-year increase and surpassing our target goal of 63%. When including Satisfied residents, Chartwell’s score for 2024 was 89%. Overall, our results exceeded Sensight’s senior living industry average score of 54% Very Satisfied.
Chartwell’s progress in increasing the diversity of its workforce, particularly among residence and corporate managers, underscores our dedicated efforts to not just recruit but also promote and support individuals from various backgrounds and identities. Our improvements from 2023 to 2024 exemplify this commitment, showcasing tangible results in creating a workplace that celebrates diversity.
0%
of Senior Leadership Roles at Chartwell (19 of 52) are women
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BIPOC Representation at Corporate
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LGBTQ+ Representation at Corporate
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Corporate and Residence staff are women
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BIPOC Representation at Residence
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LGBTQ+ Representation at Residence
Since launching in October 2022, The Chartwell Foundation has reunited loved ones, celebrated lifelong passions, and paid tribute to past legacies. We aim to show society that we are never too old to pursue our passions, to reach for our goals, and to recognize our dreams.
Over 90% of wish recipients say that having a wish granted helped to improve their quality of life, happiness, sense of purpose, and overall energy. This positive impact does not end with the wish recipients. It spreads across to their loved ones and reminds others that life continues even after retirement. Through the work of our organization, we have seen intergenerational connections made and the effects of social isolation reduced.
The meaningful moments that occur every day at Chartwell are the cornerstone of our organization’s mission. Our culture manifests itself in our results and lives in our stories. Stories about our residents, employees, and the communities in which we operate are heartwarming, inspirational, and reflective of how dynamic and vibrant senior living can be.
John’s Journey of Professional Growth at Chartwell Whispering Pines
When John Viyanney came to Canada in 2020 to study Hospitality Management, he faced challenges such as adapting to harsh winters and navigating the uncertainties of the COVID-19 pandemic. A pivotal job at Chartwell Whispering Pines introduced him to mentors Lyndha Stanfield and Susanne Wade, whose guidance helped him transition from housekeeping to a Personal Support Worker role. With their assistance, he successfully applied for permanent residency, ac...
When John Viyanney came to Canada in 2020 to study Hospitality Management, he faced challenges such as adapting to harsh winters and navigating the uncertainties of the COVID-19 pandemic. A pivotal job at Chartwell Whispering Pines introduced him to mentors Lyndha Stanfield and Susanne Wade, whose guidance helped him transition from housekeeping to a Personal Support Worker role. With their assistance, he successfully applied for permanent residency, achieving this milestone in February 2024. Now, John is pursuing a Bachelor of Science in Aviation. He credits Chartwell not just as a workplace, but as a community that helped him grow.
A Culinary Journey of Perseverance at Chartwell’s Eau Claire Residence
Chartwell fosters employee retention by creating a positive work culture and investing in development through training, mentorship, and recognition. At the Eau Claire Residence in Calgary, Chef Ashish mentored three women—two Afghan refugees and one Pakistani immigrant—who started as dishwashers. Using visual aids to overcome language barriers, he trained them in Canadian cooking, boosting their skills and confidence. Since November 2023, there have bee...
Chartwell fosters employee retention by creating a positive work culture and investing in development through training, mentorship, and recognition. At the Eau Claire Residence in Calgary, Chef Ashish mentored three women—two Afghan refugees and one Pakistani immigrant—who started as dishwashers. Using visual aids to overcome language barriers, he trained them in Canadian cooking, boosting their skills and confidence. Since November 2023, there have been no resignations among the culinary associates, showcasing the success of Chartwell’s focus on professional growth and its impact on team stability and excellence.
Connecting and Learning Across Generations
Chartwell’s programs create meaningful connections between residents and the community, exemplified by a pen pal program at Chartwell Oasis Saint-Jean that pairs residents with local fourth-grade students for letter exchanges and in-person visits. These interactions offer shared experiences that inspire joy and learning for both generations. Through mentoring and engagement, residents find renewed purpose while students gain valuable insights, highlight...
Chartwell’s programs create meaningful connections between residents and the community, exemplified by a pen pal program at Chartwell Oasis Saint-Jean that pairs residents with local fourth-grade students for letter exchanges and in-person visits. These interactions offer shared experiences that inspire joy and learning for both generations. Through mentoring and engagement, residents find renewed purpose while students gain valuable insights, highlighting the power of intergenerational relationships.
