Leaving a Meaningful Impact on Our Residents, Employees, and Communities

When John Viyanney came to Canada in 2020 to study Hospitality Management, he faced challenges such as adapting to harsh winters and navigating the uncertainties of the COVID-19 pandemic. A pivotal job at Chartwell Whispering Pines introduced him to mentors Lyndha Stanfield and Susanne Wade, whose guidance helped him transition from housekeeping to a Personal Support Worker role. With their assistance, he successfully applied for permanent residency, achieving this milestone in February 2024. Now, John is pursuing a Bachelor of Science in Aviation. He credits Chartwell not just as a workplace, but as a community that helped him grow.

Chartwell fosters employee retention by creating a positive work culture and investing in development through training, mentorship, and recognition. At the Eau Claire Residence in Calgary, Chef Ashish mentored three women—two Afghan refugees and one Pakistani immigrant—who started as dishwashers. Using visual aids to overcome language barriers, he trained them in Canadian cooking, boosting their skills and confidence. Since November 2023, there have been no resignations among the culinary associates, showcasing the success of Chartwell’s focus on professional growth and its impact on team stability and excellence.

Chartwell’s programs create meaningful connections between residents and the community, exemplified by a pen pal program at Chartwell Oasis Saint-Jean that pairs residents with local fourth-grade students for letter exchanges and in-person visits. These interactions offer shared experiences that inspire joy and learning for both generations. Through mentoring and engagement, residents find renewed purpose while students gain valuable insights, highlighting the power of intergenerational relationships.