Sales consultant is going over some documents with a senior lady at Chartwell Residence / Un conseiller commercial examine certains documents avec une dame âgée à la résidence Chartwell
Senior couple is sitting on a cozy sofa in their living room / Un couple âgé est assis sur un canapé confortable dans leur salon

2025 ESG Report

ENVIRONMENTAL · SOCIAL · GOVERNANCE

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Leaving a Meaningful Impact on Our Residents, Employees, and Communities

ESG Report:

As a leader in Canada's retirement living sector, Chartwell is committed to expanding our positive impact on society and building strong connections with our residents, employees, and community partners. Our vision is to continually make people’s lives better in our daily operations, decision-making, and relationships.

We are pleased to present our 2025 Environmental Social Governance (ESG) report, which highlights our progress and targets in enriching the lives of our residents and their loved ones; attracting, engaging, and developing our employees; maintaining societal impact through community building and charitable activities; environmental stewardship; and corporate governance.

  • In 2025, we remained focused on what matters most: creating supportive communities where residents live meaningful lives, where employees feel valued and equipped to do their best work, and where we operate with discipline and respect for the environment and the communities we serve.

Employee & Resident Satisfaction

Employee Engagement

In 2025, participation in our survey reached 85%, an increase of three percentage points from last year and our highest participation rate recorded to date. We also recorded a rate of 85% of employees being engaged or highly engaged, a rate that is 11 percentage points higher than the industry average.

Confident looking woman wearing black frame glasses and black suits / Une femme à l'allure assurée, portant des lunettes à monture noire et un tailleur noir

Resident Satisfaction

Nearly 18,000 surveys were completed by residents this year to share their perspectives on our programs, services, care, dining and overall experience. This year, 82% of our residents indicated their satisfaction with our service with 66% being very satisfied.

Residents toasting with wine glasses during a meal / Résidentes trinquant avec des verres de vin pendant un repas

Diversity and Inclusion

Our workforce reflects the diverse communities we serve across Canada, with employees whose backgrounds and experiences help shape inclusive, compassionate care. Chartwell is committed to creating workplaces that are safe, respectful, and supporting through inclusive policies, leadership accountability, and regular feedback on employee experience.

0%

of Senior Leadership Roles at Chartwell are women

0%

BIPOC Representation at Corporate

0%

LGBTQ+ Representation at Corporate

0%

Corporate and Residence Staff are Women

0%

BIPOC Representation at Residence

0%

LGBTQ+ Representation at Residence

Chartwell Wish of a Lifetime

After an exciting relaunch, Chartwell Wish of a Lifetime (CWOL) continues to grant meaningful wishes that inspire joy, connection, and purpose for Canadian seniors. With every wish, we highlight the experiences and vitality of older adults – inspiring others to reach for their goals, dream big, and live a life well-lived. In 2025, our charity granted 33 wishes, an increase from 22 in the previous year, reflecting growing engagement and impact among seniors.

Over 90% of wish recipients say that having a wish granted helped to improve their quality of life, happiness, sense of purpose, and overall energy. This positive impact does not end with the wish recipients. It spreads across to their loved ones and reminds others that life continues even after retirement. Through the work of our organization, we have seen intergenerational connections made and the effects of social isolation reduced.

Senior man sitting on a excavating equipment / Un homme âgé assis sur un engin d'excavation

Value Stories

The meaningful moments that occur every day at Chartwell are the cornerstone of our organization’s mission. Our culture manifests itself in our results and lives in our stories. Stories about our residents, employees, and the communities in which we operate are heartwarming, inspirational, and reflective of how dynamic and vibrant senior living can be.

  • Tania Chouinard-Lague, General Manager at Chartwell Oasis St-Jean / Tania Chouinard-Lague, directrice générale de Chartwell Oasis St-Jean

    Growth Through Trust and Opportunity

    Tania Chouinard-Lague began working at a Chartwell residence at 19, seeking experience in senior living. Over time, supportive leaders recognized her potential and encouraged her growth as they provide guidance and the freedom to learn. After transferring to Chartwell Oasis St-Jean, she advanced from Health Services Coordinator to care management, building her confidence and leadership skills. Now General Manager, her story reflects how trust and support can shape meaningful, lasting careers.

  • Resident-led theatrical production at Chartwell Rosemont Les Quartiers / Spectacle théâtral monté par les résidents de Chartwell Rosemont Les Quartiers

    Celebrating Creativity and Collective Talent

    Residents at Chartwell Rosemont Les Quartiers brought the excitement of live theatre into their community through a resident-led theatrical production inspired by the work of Michel Garneau. With support from professional collaborators, the group of seniors spent months rehearsing and planning the performances. Their dedication resulted in three live shows in the residence, attended by over 100 guests. The project highlighted not only artistic expression, but also teamwork, patience, and a shared sense of accomplishment.

  • Jean's 100th birthday at Chartwell Oakville / Le 100e anniversaire de Jean à Chartwell Oakville

    A 100th Birthday Surprise to Remember

    At Chartwell Oakville, resident Jean celebrated her 100th birthday surrounded by family, residents, and team members. Known for her warmth and humour, she received a special surprise—a visit from a police officer she once met years before. Thoughtfully arranged by the team, the moment brought her great joy. Jean was also named an honorary member of the Halton Police, making her milestone celebration even more memorable.