Planifiez une visite virtuelle ou en personne. Emménagements maintenant acceptés. Mise en place de nouvelles mesures de prévention des infections pour une sécurité accrue.
96 % des résidents ont estimé que leur résidence Chartwell avait pris des mesures importantes pour assurer leur sécurité pendant la crise liée à la COVID-19. Résultats du sondage de Chartwell « À votre écoute pour mieux vous servir » mené en 2020.

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At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

  1. We diligently follow all provincial and public health guidance and provide PPE to our employees.
  2. Our residences have enhanced infection prevention and control protocols.
  3. Staff are on-site 24-7 to support you, if and when you need assistance.
  4. Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
  5. Family visit protocols remain in place to ensure you stay connected with loved ones.
  6. Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on. 

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

  1. Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
  2. Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
  3. Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
  4. Notre programme « Bienvenue chez Chartwell » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
  5. Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
  6. Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Isabella Retirement Residence

1350 Isabella Street East, Thunder Bay (Ontario) P7E 0A5

    Évaluations pour cette résidence - Évaluation globale - 5.0   (5.0)

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Dorothy Smith

The staff are wonderful! I have never been waited on hand and foot like this before. All of my kids are happy I am here! Nothing for them to worry about, the staff take care of everything.


On behalf of our mother we would like to thank ALL THE STAFF at Chartwell Isabella for the 2 1/2 years that our mother lived there. From Administration to Front line staff we could not have asked for more incredible people. Her total care (as well as family) was treated with compassion, respect, patience and love. She experienced a very full and enjoyable life. All amenities are first class food, entertainment, health care and safety. Unfortunately her needs have increased and she needs to move on to LTC. We are thankful that she had this experience at 96 years of age. Chartwell Isabella is definitely a 5 STAR PLUS.

Marie Baldi

Love this place My mom is so happy here and the staff take amazing care of her. They go way above and beyond to make the residence’s day eventful. If I have a question or concern they are quick to respond and answer. Best Retirement Home And the most amazing Staff EVER 😀

Gessie Dwight

My mom was admitted from hospital 6 days ago into quarantine . She has had numerous adaptive challenges and staff have been nothing short of exemplary..Kc ensured a smooth transition & all I’ve met or talked to this week are very caring and sensitive to moms needs including Chef John, Faith, Charity , Michelle, Lori so far. All competent professionals🙏

Norma Everett

I stayed here for respite care for 2 months. It was a very welcoming place. They dealt with all my concerns. The food was excellent. I have no complaints. Highly recommend.

Marie Baldi

My mother has been in Chartwell for four years and her memory is starting to fade the compassion and assistance that Chartwell Isabella is giving is amazing. This is allowing my mom to stay longer independent living and if she was anywhere else the staff is always respectful and helpful and I couldn’t ask for better people to take care of my mom

Sandy Thomas

My in laws moved into Isabella in June. They have had more falls and ambulance rides then they have ever had. The staff is amazing. It's always stressful dealing with these situations and they are always great on the phone and in person. You can tell this is not just a job for them they are working in peoples homes. They are always welcoming and when we get home from a hospital visit Cory has been waiting at the door with their walker. We talk to any staff member and you can tell they are passionate about their job. I would 100% recommend that if you thinking about moving there you will NOT be disappointed.

Janice McLean

When we walk through the door at Chartwell facilities, we see smiles. Whether it is residents or staff, everyone is having fun. We see the staff as being helpful, attentive and friendly. There are several activities throughout each day as well as interesting outings that are posted for everyone to see. Always a warm and positive atmosphere.

Diane Salatino

This facility has been home for my parents for over 5 years. We were a little bit apprehensive with how they would adapt to the move, but it has been the best decision for them. They were openly welcomed and have enjoyed the social setting immensely. As they are aging, and they require more attention, the staff have been absolutely amazing and caring, and responsive to any and all needs and questions. Kaisa and her staff are so wonderful, I never doubt that my parents are in great hands. I live quite far away from Thunder Bay, so most communication has to be over the phone, but the staff are always very responsive to me, which is very appreciated. I have so much peace of mind having them at Isabella.

Florence Timbres

The staff here have been so wonderful to my mom. It is amazing that so many of the staff, almost ALL of them, are so caring and just plain wonderful. If I had any qualms about the move, although I didn’t, the staff have made my mom feel so welcomed and happy. Thank you!

Kenneth Johnson

I am a resident of Chartwell Isabella and have lived here since Dec.2015. I do not hesitate to assure anyone who contemplates moving to Isabella that they will find a place with friendly,caring staff and a new group of friends in the residents. All your needs will be taken care of here. Please request a tour if you or your loved ones are potential residents.

Deryle Bond

Our family can't say enough wonderful things about Chartwell Isabella. My mother Edith Black moved into Isabella a year ago and the employees and staff have gone above and beyond in every area . We could not have asked for more. Our mother's health has improved since she moved in and is very active in all their activities. Thank you so much for giving our mother a fulfilled and happy life and relieving the family of all the stress that we all were experiencing (including Mum).

Greg Holm

My father, Carl Holm moved into Isabella five years ago. At the time, he moved in with my mom, but she passed away two and a half years ago. My dad is 95 years old and his care requirements have increased in recent years. He moved into long term care yesterday, and it was a sad day for him as well as the staff & residents of the Isabella facility when he left. The level of care that my dad received from the staff at Isabella was exemplary, and I know that he was a valued member of the community there. It was our hope that my dad could stay at Isabella until his passing, but the level of care that he now requires had gone beyond what would normally be expected from an independent living facility, so we were forced by these circumstances to make this move. I have expressed the appreciation of my dad and my family to the staff of Isabella for the excellent care that they have provided for the past five years and for the love that they openly showed for my father. I have recommended this facility to various friends over the years when they were contemplating moving their parents into this home. I am happy to give this facility and your staff the highest possible recommendation. I give you authorization to use my comments in your sales literature and will happily recommend Chartwell in the future. Best regards, Greg Holm Thunder Bay, ON

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