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96 % des résidents ont estimé que leur résidence Chartwell avait pris des mesures importantes pour assurer leur sécurité pendant la crise liée à la COVID-19. Résultats du sondage de Chartwell « À votre écoute pour mieux vous servir » mené en 2020.

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Chartwell Emerald Hills Retirement Residence

6101, Eton blvd., Sherwood Park (Alberta) T8H 2R8

    Évaluations pour cette résidence- Évaluation globale -   (4.0)




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Shelley Wiedman
17/06/2020

I would like to thank everyone at Chartwell Emerald Hills for making my mother's move in very smooth last month. With everything being locked down, they were able to get mom in and did allow me to come in for a day and help her unpack. All of the staff have helped mom with her transition and made her feel very welcome. I would like to offer a huge thank you to Therese (Retirement Living Consultant), for all the time spent with us and the concern she has had for mom feeling good about her move. She is settling in very well and that is largely because of the amazing staff at Emerald Hills. Thank you!!

Kathy Jones
01/06/2020

I would like to pass on a huge thank you to all those who made my mother's move to Emerald Hills so easy. Roisin (General Manager) spent a considerable amount of time during our very first visit showing my mother and I various suites. She was very kind to do that, especially in her position. Therese (Retirement Living Consultant) extended a great deal of time over many days with us, showing the suites and answering a myriad of questions. Her patience was admired when dealing with the little (but very important) things.Her pleasant demeanour, knowledge and helpfulness through the whole process was/is greatly appreciated. I would like to recognize the wonderful staff at Emerald Hills. They are all great ambassadors for the facility and everyone we have met and spent time with were very welcoming. Of note are Tina and Lauryn (very pleasant), Nora (caring and engaging), Gordon (happy and helpful), Kimberley (takes responsibility for ensuring a safe environment very seriously which is appreciated). And of course those who deliver meals, all very respectful.

Tom Mathews
24/04/2020

No parking to visitors

Lisa Ybarra
21/04/2020

I'm writing today to give praise to your staff and organization. My father has been in your care for a little over a month now and I'm so pleased at how well he's doing, and how happy he is there. These are very trying times, and I know your staff is probably stretched thin and have some levels of stress in their lives as well, yet they manage to keep the residents happy and safe. My father also loves the food, which is a huge compliment. I am out of the country and can't even check on him. But I know he is happy. I can not thank you enough for the special care you give to my dad, and I'm sure to the other residents. May God bless you all and keep you healthy and meet all your needs.

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