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Chartwell Royal Marquis Retirement Residence

590 Grand Marais Road East, Windsor, Ontario N8X 3H4

    Reviews for this Residence- Overall Ratings -   (5.0)

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Caralle Hicks

I attended the Royal Marquis residence for respite care following hip replacement surgery. Most all aspects of my stay were superb. Meals were excellent with choices when needed. The only issue I had were a lack of service from the care giving team. I believe that this was due to one of the care givers moving out of town during this time. My room was lovely and the housekeeping staff was great! Thanks to all at the RM residence I came home after 2 weeks in very good spirits.

Sharon Diemert

My parents have been residents at the Royal Marquis for the past 7 months. They enjoy the comfortable, safe, friendly environment along with the activities and delicious meals. I think they are very happy in their new home. As an out of town family member, it is very important for me and my parents to spend as much time together as possible. I am grateful that I feel just as comfortable as a guest as they do as a resident in their new home.

Chris Gevaert

I have been providing presentations at Chartwell Royal Marquis. It is a very warm and welcoming atmosphere where staff and residents are welcoming. Gloria is a fantastic!

Geraldine and Ken McAuslan

The Royal Marquis is the best place we can be. Anne Marie is an A1 General Manager. She cares about the Residents and takes care of any concerns. The staff does a great job and they keep very busy. The food is nutritious and we enjoy the exercise, activities and music. This home is very clean and inviting.

christine colarossi

I am compelled to write a review regarding this particular Chartwell Royal Marquis retirement facility. My mother recently made the monumental decision to simplify her life by selling her family home of almost FIFTY years and finding somewhere she would be comfortable and could concentrate on her health concerns. We explored several retirement options and for a million little reasons, Royal Marquis was hands down the absolute BEST CHOICE. Not only was the staff from housekeeping to management courteous, which in most would be expected, but the level of dedication and commitment to service went above and beyond. To someone who is literally at a very difficult crossroad in their life, this place made every effort possible to comfort and address any concerns. In this day and age when EVERYONE is bound to social media, phone calls, other obligations, etc...we instead were made to feel like "WE" (my mother and myself) were their ONLY priority. What a rarity this is! Add to all of this, the residents were happy to help and reassure us with our decisions regarding this absolutely lovely establishment, which my mother can safely call "home." Thank you to everyone at Royal Marquis for making this an easy and welcome transition. Sincerely, the family of Elizabeth Bordignon.

Ruth Lavoie

I have lived at the Royal Marquis Retirement Residence for 8.5 years and I wouldn’t want to be anywhere else. The staff are great and very helpful. There are many activities to take part in such as bingo or cards and they have a bus for scheduled outings. The meals are very good as well

Sevda Barin

I was working as interpreter for a resident at Royal Marquis. I have such a wonderful experience with the team, the nurses, supervisors, managers, awesome kitchen team and all the great events and celebrations, prepared by the Royal Marquis staff and coordinators. Always being welcomed friendly with big and happy smiles. I appreciate all the wonderful care and help to my client and myself. I would like to Thank everyone at Royal Marquis for making the three years working together a pleasant experience. Thank You all very much. Royal Marquis is a place that I even love to visit after work to see the great people, who I love to call good friends.

Sue Olson

My mom recently moved to The Royal Marquis for a short respite stay following hospitalization. On her first day were walking around so Mom could check out the place, every staff member stopped us to ask if she was Norma. They said they heard she was coming and were happy to meet her. We then went to lunch. I cant tell you how delicious the food was! Susan was serving our table and made us feel right at home. Mom commented on how nice it was that everyone knew she was coming and stopped us to introduce themselves. Once lunch was finished Terry, a resident, came over to welcome mom. I can't even begin to tell you how friendly everyone was. We met with Lou Ann to complete the paperwork. She was so kind and took time to explain all the paperwork to mom, never rushing or pressuring her. Since then I have had the opportunity to meet most of the staff. Jasna made the transition of all of her medications + ordering supplies so easy! Gloria is so much fun! Mom is having a blast going to all the activities offered in house and even signed up for bowling! Margaret is amazing. She truly is a jack of all trades. She has been so helpful and offers to help out with whatever is needed. Mom is having fun joking around with her. Mom has been there for 3 weeks now. When she came from the hospital, her stay was purely respite. She was determined to become independent enough to return to her condo. She now tells us she wants to stay permanently! We are so relieved that Mom loves it there and we have the peace of mind to know she is being cared for. The staff are very respectful and professional. Mom is loving that she can go for a manicure and pedicure or have her hair done without having to ask someone for a ride. I truly cannot say enough about the Royal Marquis and it being mom's new home!

Amy Blok

Recently, I had the pleasure of coordinating with lifestyle and program manager, Gloria Fiacco, for a special event for the residents of this beautiful retirement home. Besides being a wonderful host, Gloria thoughtfully facilitated a well planned event and even catered our group with special treats and hot chocolate afterwards. When I visited this residence with my colleagues and choristers to spread some Christmas cheer, we were greeted with hospitality and excellent care was taken for every, and even the smallest of details, allowing us to execute a smooth performance for a very happy audience. Thank you Gloria for all of your help, and for making us feel so welcomed in your establishment. The residents seemed very excited to have us, and we look forward to working with you in the near future in making arrangements for future performances and what we hope to now be an annual event.

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