Chartwell Imperial Place Retirement Residence

13853 102nd Avenue, Surrey, British Columbia V3T 5P6

    Reviews for this Residence- Overall Ratings -   (5.0)

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Tania Miller

I have been servicing Imperial Place for over a year as a business person in the senior sector. I also have an ageing Mother who in the near future will transition into an independent living facility. I personally have found Imperial Place to have a warm and friendly atmosphere.The building itself is architecturally stunning and the team of staff professional and more importantly patient and kind.The building and suites are clean and lovely. The amenities are similar to a five star hotel. The food is delicious and there are seasonal alterations to accommodate every palette. In my observation I have seen a team that works together all for the ultimate goal of resident satisfaction and wellness.I have had the pleasure of getting to know several residents and they often convey that they love their home. I would recommend this retirement residence to anyone that is new to the idea of transitioning into an independent living facility or is considering a new choice. Fantastic team and absolutely lovely residents!

Kathy Palmer

When we found Chartwell, we knew it would be the perfect place for Dad. Chartwell had the homey feeling that we wanted. Dad, who is almost 92 years old, is adjusting to this big change. He did say he is enjoying it there. The staff are all so kind and compassionate. They really seem genuine. He has only been there for just over a week. The move took quite a toll on him and he has been dealing with a health issue. Everyone has been so kind and caring. He is on the mend and adjusting nicely. His suite is cozy and comfortable. The food is good and they offer a great variety. I am pleased we chose Chartwell.

Donna Keane

Food services...Hanosh & the kitchen staff are amazing. They are very involved with the residence & go above & beyond to look after any special needs.that the residence have. They always welcome any feedback & recommendations. I have to say that the menu & food has really improved recently. Keep up the good work!!

Kerry Carter

In June of this year my father in law moved into this facility. We took a two bedroom as that was all that was available, with the intention of moving him into a one bedroom when it became available. On September 7 he passed away and imperial place charged us for the rest of September and October as you need to give a months notice when you leave. Over $8000.00. I have heard that a one bedroom became available but they said his name was not in the system anymore and we couldn’t lower the amount. We did not turn the keys over until today just for the point of it. They did say they would reimburse if it was rented. My big issue is that while they were charging us this rent they proceeded to renovate the apartment. I feel this is just ridiculous fir charging us while they renovated. Don’t get me wrong the staff are very friendly. My grandma lives in this building as well and she is very happy there.

Jeff Johnston

When I was looking for a home for my Mom, we did go to Imperial place first as the location was ideal, since my residence is not far away. First impression when we walked in was this feels good. The GM Karl Berg at the time made us feel right at home, and was more then helpful in explaining all that Chartwell provided for their residence. I was very impressed. We did go and look at other homes but in the end we came back to Chartwell Imperial Place. Like I mentioned it just felt right. My Mom has been living there now for over 2 years and is very happy there. All the staff are excellent, friendly and professional, and very accommodating. Even with the changes in staff no complaints. the professionalism is there. It was nice to see with the new GM, Katherine Ferguson, a very friendly and approachable person. I have come to know many of the staff here and enjoy my visits and appreciate all that they do. Almost feels like family. I would have no concerns in recommending Chartwell Imperial Place to anyone. In fact I have! Again a big thank you to all the staff, keep up the good work.

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