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Safety and Outbreak Prevention


At Chartwell, the top priority of every member of our organization is the safety of our residents, their families and our staff. Our residences follow all government directives for heightened infection control, foster safe social experiences and have implemented enhanced safety measures so everyone living and working in our homes feels protected and supported.

Some of the enhanced safety measures you may see in our homes include:

  • PPE available and required for staff
  • Enhanced Infection Prevention & Control education for all staff and residents
  • Screening of visitors and staff
  • Visitor restrictions when required
  • Promotion of good hand hygiene and physical distancing
  • Hand sanitizer readily available
  • Increased cleaning and disinfection of high-touch surfaces
  • Safety measures implemented in all aspects of residents’ daily life, including the dining experience, life enrichment activities, services like hairdressing and personal support, etc.

It is thanks to the dedication of our staff and the patience and understanding of our residents and their families that we are able to maintain our communities as safe, engaging and fulfilling places to call home—where residents are always supported and their best interests are always put first. Our Retirement Living Consultants are available if you have any questions about Chartwell’s safety and outbreak prevention measures. Call us today to learn more.


COVID-19 Updates

Our highest priority is the safety and well-being of those who live, work and visit our homes, and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has recommended heightened guidance at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage any outbreaks. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

  • Chartwell Guildwood, Scarborough, Ontario – September 23, 2022
  • Chartwell Glacier Ridge, Thunder Bay, Ontario – October 13, 2022
  • Chartwell Tiffin, Midland, Ontario – October 17, 2022
  • Chartwell Manoir Saint-Jérôme, Saint-Jérôme, Québec – October 19, 2022
  • Chartwell Rideau Place, Ottawa, Ontario – October 21, 2022
  • Chartwell Tranquility Place, Brantford, Ontario – October 21, 2022
  • Chartwell Valley Vista, Vaughan, Ontario – October 22, 2022
  • Chartwell Avondale, Toronto, Ontario – October 23, 2022
  • Chartwell Riverside, London, Ontario – October 23, 2022
  • Chartwell Wescott, Edmonton, Alberta – October 23, 2022
  • Chartwell Hilldale, Thunder Bay , Ontario – October 24, 2022
  • Chartwell Pembroke Heritage, Pembroke, Ontario – October 24, 2022
  • Chartwell Southwind, Sudbury, Ontario – October 24, 2022
  • Chartwell Stonehaven, Kanata, Ontario – October 26, 2022
  • Chartwell Robert Speck, Mississauga, Ontario – October 27, 2022
  • Chartwell Colonial, Whitby, Ontario – October 28, 2022
  • Chartwell Rockcliffe, Ottawa, Ontario – October 28, 2022
  • Chartwell Allandale Station, Barrie, Ontario – October 31, 2022
  • Chartwell Trait-Carré, Quebec City, Québec – October 31, 2022
  • Chartwell Empress Kanata, Kanata, Ontario – November 1, 2022
  • Chartwell Héritage, Ottawa, Ontario – November 2, 2022
  • Chartwell Rosedale, Brockville, Ontario – November 3, 2022
  • Chartwell Thunder Bay, Thunder Bay, Ontario – November 4, 2022
  • Chartwell Deerview Crossing, Hamilton, Ontario – November 7, 2022
  • Chartwell Meadowbrook, Lively, Ontario – November 7, 2022
  • Chartwell Harbours, Calgary, Alberta – November 8, 2022
  • Chartwell Wedgewood, Brockville, Ontario – November 9, 2022

Chartwell Long Term Care Residences

  • Villa Forum Long Term Care Residence, Mississauga, Ontario – October 1, 2022
  • Chartwell Pine Grove Long Term Care Residence, Woodbridge, Ontario – October 27, 2022
  • Chartwell Woodhaven Long Term Care Residence, Markham, Ontario – October 27, 2022
  • Chartwell Wenleigh Long Term Care Residence, Mississauga, Ontario – October 31, 2022
  • Chartwell Westbury Long Term Care Residence, Etobicoke, Ontario – November 1, 2022
  • Chartwell Trilogy Long Term Care Residence, Scarborough, Ontario – November 7, 2022

Thank you for your support while we remain focused on keeping our residents, their families, and our staff safe. With the pandemic constantly evolving, and we continue to follow our provincial visitor guidelines to protect everyone. These guidelines are compliant with the most current directive that was issues by the Chief Medical Officer of Health.

We thank you again for your partnership in keeping everyone safe.

Vaccination

All visitors 12 years of age and older must provide proof of being vaccinated when visiting an Assisted Living or Long Term Care residence. Exceptions are made for visitors under 12yrs of age, end of life visits or those with documented evidence of a medical exemption.

Rapid Testing (Long-Term Care only)

Visitors 12 years or older must undergo rapid antigen testing for COVID 19. Testing can occur at the residence or by using an at home rapid antigen test kit. Individuals who test positive will not be permitted to enter.

Masking

Medical masks must be worn at all times when in common areas.

Visits

All types of visits (essential, designated and social) are permitted. Social visits will be suspended in the home when an outbreak is declared and/or as directed by the Medical Health Officer. To accommodate the need for active screening and rapid antigen testing (LTC only) homes may have designated times for visiting.

Please refer to the BC Ministry of Health Visitor Guidelines for Assisted Living and Long Term Care for full details.

For more information, please visit the BC Ministry of Health Visitor Guidelines for Assisted Living and Long term Care.


Thank you for your support while we remain focused on keeping our residents, their families, and our staff safe. With the pandemic constantly evolving, we continue to follow our provincial visitor guidelines to protect everyone. These guidelines are compliant with the most current directive that was issued by the Chief Medical Officer of Health in each province in which we operate.

As protocols vary across provinces and regions, we ask that you please call the Chartwell retirement residence you are looking to visit directly to understand their most up-to-date visitor policy, including measures around:

  • Essential caregivers and designated family/support persons
  • Indoor and outdoor visits
  • Vaccination status
  • Masking / PP&E
  • Screening

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols may include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications
sranalli@chartwell.com

Quebec inquiries
Michele Fortier, Senior Communication Manager
mfortier@chartwell.com