Chartwell's Website Terms of Use

THESE TERMS OF USE CONTAIN LEGAL OBLIGATIONS. PLEASE READ THESE TERMS OF USE BEFORE USING THIS WEBSITE.

Acceptance of these Terms of Use and any Revisions Thereto

Chartwell Master Care LP (“Chartwell”) provides this website (the “Website”) to you (“You”) subject to your acceptance of the following terms and conditions of use (these “Terms of Use”). By accessing or using the Website You agree to be bound by these Terms of Use without limitation or qualification. If You do not agree to be bound by these Terms of Use, You must not access or use the Website any further.

Chartwell may, at any time, without notice or liability, revise these Terms of Use by updating this posting. You should periodically revisit this posting to review any revisions to these Terms of Use. If any revision is not acceptable to You, You must cease accessing and using the Website. If You continue to access or use the Website after any revisions are posted You will be deemed to have accepted those revisions.

Use and Restrictions

You may access and use the Website and the information, features and services thereon, including any and all content, data, graphics, photographs, images, audio, video, software, systems, processes, trademarks, service marks, trade names and the "look and feel" of the Website (collectively, the “Content”) only in accordance with all applicable laws and regulations and with these Terms of Use.

Subject to these Terms of Use, Chartwell grants You a non-exclusive, non-transferable, revocable licence to use the Website and the Content solely for your own personal and non- commercial use provided You agree to maintain any and all copyright or other proprietary notices contained in such Content, and to cite the URL Source of such Content.

Except as set forth herein, You must not, directly or indirectly, print, copy, reproduce, save onto your own computer, modify, translate, merge with other data, frame in another website, display, post, disseminate, distribute, publish, broadcast, transfer, transmit, perform, create derivative works from, sell or sublicense the Content without the express written consent of Chartwell. These prohibited uses expressly include but are not limited to “screen scraping”, “database scraping” and any other activity intended to collect, store, re-organize, summarize or manipulate any Content (whether via an automatic program or a manual process).

Chartwell is not responsible or liable, directly or indirectly, in any way for the accuracy, relevancy, completeness or timeliness of the Content. You agree that all risk associated with your use of, or reliance on, the Website or any Content rests with You. You further agree that Chartwell shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your use of, or reliance on, the Website or any Content.

Intellectual Property Rights

The Website is owned and operated by Chartwell. The Website and all of the Content are, and at all times remain, the property of Chartwell, its affiliates or third-party licensors. The Website and all of the Content are protected by Canadian, United States and international intellectual property laws. You agree to abide by all intellectual property notices, information and restrictions on, or displayed with, the Content. Note that any Content owned by Chartwell may be subject to additional restrictions.

Certain names, graphics, logos, icons, designs, words, titles and phrases on the Website constitute trade-marks (whether registered or unregistered), trade names or other intellectual property of Chartwell (the “Chartwell IP”) or third parties (the “Third Party IP”). Chartwell is, and at all times remains, the sole owner of the Chartwell IP. The display of the Content, the Chartwell IP and the Third Party IP on the Website does not convey or create any licence or other rights in any of the Content, the Chartwell IP or the Third Party IP. Use of any of the Content, the Chartwell IP or the Third Party IP, without the prior written consent of Chartwell, is strictly prohibited.

Third Party Websites and Content Linked to the Website

The Website may contain links to third party websites or content posted on third party websites (the “Links”). Chartwell provides the Links only as a convenience to help You identify and locate other Internet resources that may be of interest.

You acknowledge that in providing the Links Chartwell:

1. does not endorse any third party website or content accessible via the Links;
2. does not act as an editor, publisher or disseminator of any content accessible via the Links and does not control or monitor any third party website or content;
3. does not make any representation or warranty of any kind regarding the Links;
4. is not responsible, directly or indirectly, in any way for the accuracy, relevancy, completeness, timeliness or legality of any content accessible via the Links; and
5. is not responsible, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your use of, or reliance on, any of the Links.

You agree that You are solely responsible for:

1. taking all protective measures to guard against viruses and other destructive elements;
2. abiding by the terms and conditions of use and the privacy policies posted at the third party websites; and
3. evaluating the content accessible via the Links and bearing all risks associated with your use of, and reliance on, any such content.

Links to the Website on Third Party Websites

If You want to include a link to the Website on your website (the “Third Party Link”), You must:

1. provide Chartwell with prior written notice describing the nature and features of your website and the proposed appearance and location of the Third Party Link; and
2. obtain the prior written consent of Chartwell to establish the Third Party Link and abide by any terms and conditions required by Chartwell as part of its consent.

Chartwell may at any time, in its sole and absolute discretion, revoke its consent to establish a Third Party Link, with or without cause, upon reasonable notice to You. Upon exercise of this right by Chartwell, You must immediately remove all of your links to the Website. If You refuse or neglect to remove all of your links to the Website, You acknowledge that such refusal or neglect will result in immediate and irreparable damage to Chartwell and that Chartwell shall be entitled to relief in the way of temporary and permanent injunctions and such other and further relief as a court may deem just and proper.

Chartwell is not responsible or liable, directly or indirectly, in any way for any content available on a third party website that has established a link to the Website.

Registration, Account and Password

Access to certain Content on the Website may require registration or subscription. Should You choose to register or subscribe for any such Content, You agree to provide accurate and current information about yourself as required by the relevant registration or subscription process and to promptly update such information as necessary to ensure that it is kept accurate and complete.

You agree to be responsible for:

1. maintaining the confidentiality of any passwords or other account identifiers which You choose or are assigned as a result of any registration or subscription process; and
2. all activities that occur under your account or password.

You further agree to:

1. notify Chartwell immediately of any unauthorized use of your password or account; and
2. ensure that You log out of your account and close your browser window upon completing your use of the Website.

Chartwell shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of these Terms of Use.

Content Supplied by Users

The Website may provide various services that permit You and other users to submit, upload, post or otherwise make available, and/or store, Content on the Website and that may or may not be viewed by You or other users.

You agree not to upload, post, e-mail, store or otherwise transmit any Content that:

1. defames, libels, abuses, harasses, threatens or otherwise violates the legal rights, including privacy rights, of third parties;
2. constitutes, advocates or encourages conduct that would constitute a criminal offence or give rise to civil liability, violates these Terms of Use or is otherwise objectionable, offensive, inappropriate or unlawful, as determined by Chartwell in its sole and absolute discretion;
3. is protected by intellectual property rights owned by third parties without the express permission from the owner or rights holder;
4. harvests, solicits or collects passwords or personal information;
5. contains a virus or other harmful component or creates a virus or other harmful component;
6. is false or misleading, impersonates another individual or entity or implies an affiliation with, or endorsement by, Chartwell;
7. contains advertising or which engages in commercial activities and/or sales; or contains promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation.

As a condition of transmitting Content to the Website, you agree that:

1. You acknowledge that the Website is not a secure medium for communication except where indicated;
2. You grant to Chartwell a royalty free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, advertise, copy, adapt, modify, merge, distribute, publicly display, create derivative works from, incorporate such Content into other works;
3. You shall not assert any ownership right of any kind in Your communications and Content (including, without limitation, copyright, trade-mark, patent, unfair competition, moral rights, or implied contract);
4. You are solely responsible for Your Content and You acknowledge that You, not Chartwell, have full responsibility for Your communications and Content including but not limited to, its legality, reliability, appropriateness, originality and copyright ownership;
5. Chartwell may, in its sole and absolute discretion, choose to remove or not to remove any Content once posted and/or stored by users on the Website without notice, without cause and for any reason;
6. Chartwell may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Chartwell’s discretion, Chartwell will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Website;
7. You agree to pay for all royalties, fees, damages and any other monies owing any third party by reason of any posting and/or storage of Content by You on the Website;
8. You hereby waive the right to receive any financial or other consideration in connection with Your communications and Content including, without limitation, acknowledgement of You as the source of such communications and Content;
9. Chartwell will use all of Your communications and Content in accordance with Chartwell’s Website Privacy Policy.

Ratings and Reviews:

You agree that:

1. All of Your reviews and ratings will either be based upon (i) Your actual first-hand experiences with Chartwell’s properties and services You are reviewing or (ii) an individual’s first-hand experience and that individual’s actual first-hand experience with a health care or wellness provider whereby You have the legal authority to disclose such health information and experience of such individual;
2. All of Your reviews and ratings of Chartwell’s properties and services will be accurate, honest, truthful, and complete in all respects;
3. If You are a current or former director, officer, manager, agent or any other employee of Chartwell, You will disclose this fact when you review or rate;
4. You will not submit reviews that comment on other users or the reviews of other users;
5. Chartwell reserves the right to change, comment on, remove or delete any rating or review on its Website that Chartwell deems, for any reason and in its sole discretion, to be necessary;
6. The reviews and ratings that You provide do not reflect the views of Chartwell, its directors, officers, managers, agents, or other employees.

Content provided by third party users

Chartwell Master Care LP makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of third parties (“Third Party Content”) and disclaims any liability arising out of or relating to this Third Party Content and the information contained herein. No endorsement of any third-party products, services or information is expressed or implied by any information, material or content referred to or included on, or linked from or to this website.

Disclaimers

You expressly understand and agree that:

1. The Content and the Links are provided for informational purposes only and are not intended to be a substitute for professional advice, assessment and evaluation. Any use of, or reliance on, the Website, the Contents and/or the Links is at your sole risk.
2. The Website, the Contents and the Links are provided on an “AS IS” and “AS AVAILABLE” basis and without warranties of any kind, either express or implied.
3. Chartwell, does not make any, and to the maximum extent permitted by law expressly disclaims all representations, warranties, covenants and conditions, express or implied by operation of law or otherwise, with respect to the Website, the Content and/or the Links, including, without limitation:
   • Warranties or conditions of title and non-infringement;
   • Implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose and suitability for a particular purpose;
   • Warranties or conditions that the Content will be useful or meet your requirements or expectations that the Content or Website will be available, uninterrupted, timely, secure, error free, or free of defects, computer viruses or other harmful components;
   • Warranties or conditions as to privacy or security; and
   • Warranties or conditions arising from any course of dealing, course of performance or usage of trade, with respect to the website, the content or the links.
4. No advice or information, whether oral or written, obtained by You from Chartwell, or from the Website, shall create any warranty not expressly stated in these Terms of Use.

Use of the Chartwell Chatbot

The Chatbot provided on our website is an AI-powered tool designed to assist visitors by answering general questions about Chartwell Retirement Residences, its services, and programs.

Disclaimer and Limitations

The Chatbot’s responses are generated automatically using AI technology and are intended for general informational purposes only. While Chartwell strives for accuracy and helpfulness, the information provided may occasionally be incomplete, outdated, or contain errors or omissions.

Information about suites, services, amenities, activities, or pricing is provided as general guidance and is subject to change without notice. Actual availability, features, and pricing vary by residence, suite type, and optional services selected, and will be confirmed during a personalized tour.

Chartwell Retirement Residences makes no representations or warranties, express or implied, regarding the completeness, reliability, accuracy, or suitability of any Chatbot responses. The Chatbot and its responses are provided on an “as is” and “as available” basis. Chartwell does not guarantee that the Service will be uninterrupted, error-free, or current.

The Chatbot’s content should not be relied upon as professional, medical, legal, or financial advice and does not replace direct communication with a Chartwell representative. Users should verify all information with official Chartwell sources before making decisions.

To the fullest extent permitted by law, Chartwell shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of—or reliance on—the Chatbot or its responses.

Data Use and Privacy

Your use of the Chatbot is subject to our Website Privacy Statement, which is incorporated by reference into these Terms of Use . That policy contains the “Information Collected Through the Chartwell Assistance Chatbot,” which provides full details on how we collect, use, and protect information you provide to the Chatbot, including details on consent, third-party processing, and cross-border transfers.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT WILL CHARTWELL, OR ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, TRUSTEES, OFFICERS, EMPLOYEES AND AGENTS HAVE ANY RESPONSIBILITY OR LIABILITY IN CONNECTION WITH THE WEBSITE FOR ANY LOSS OR DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, NEGLIGENCE OR OTHER LEGAL BASIS, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR OTHER DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OF OR ACCESS TO, OR ANY INCONVENIENCE, DELAY OR LOSS OF USE OF OR ACCESS TO, THE WEBSITE, ANY CONTENT OR ANY LINKS OR FAILURE OF THE WEBSITE OR ANY LINKS (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES SUFFERED AS A RESULT OF OMISSIONS OR INACCURACIES IN THE WEBSITE, ANY CONTENT OR ANY LINKS OR THE TRANSMISSION OF CONFIDENTIAL OR SENSITIVE INFORMATION TO OR FROM THE WEBSITE OR ANY LINKS). THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EVEN IF THE PARTY LIABLE OR ALLEGEDLY LIABLE HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS OR IF SUCH LOSS OR DAMAGE WAS FORESEEABLE.

You expressly acknowledge that Chartwell is entering into these Terms of Use and is making the Website, Content and Links available to You in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein and that the same form an essential basis of the contract between You and Chartwell. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or the termination or suspension by Chartwell of your use of, or access to, the Website.

Your Representations and Warranties

You represent and warrant that:

1. You are an individual and have reached the age of majority in the jurisdiction in which You are resident.
2. You are using the Website in a jurisdiction where access to, or use of, the Website (or any part thereof) is not prohibited or illegal.
3. You will use the Website only for your personal and non-commercial use and only as authorized by these Terms of Use.
4. You are fully able and competent to enter into, and abide by, these Terms of Use.
5. You own all Content submitted to or stored on the Website or otherwise have the right to grant the licence to Chartwell set forth in these Terms of Use with respect to your communications and Content.
6. The posting and/or storage of your Content on the Website does not violate the privacy rights, publicity rights, trade-mark rights, copyrights, contract rights or any other rights of any third party.

Indemnity

You agree to defend, indemnify and hold harmless each of Chartwell, its affiliates and each of their respective directors, trustees, officers, employees, and agents from and against any and all claims, actions or demands, including, without limitation, reasonable legal and accounting fees, resulting from or related to, or alleged to result from or relate to:

1. your breach of any of these Terms of Use; or
2. your access to, use of or reliance on the Website and/or any of the Content, and/or any of the Links.

Changes to the Website

Chartwell may, at any time without notice or liability, and for any reason whatsoever, change, suspend or terminate any aspect of the Website including, without limitation, any of the Content, any of the Links, and these Terms of Use. Chartwell reserve the right, in its sole discretion, to correct any errors or omissions in any portion of the Website at any time without notice or liability, but does not have a duty to do so.

Chartwell reserves the right to revoke all offers at any time, solely at Chartwell’s discretion and without prior notification.

Choice of Law

You agree that all matters relating to the use of the Website, including without limitation, any of the Content and/or any of the Links shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without reference to conflict of law principles. Chartwell and You each agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario and to waive any objections based upon venue.

Privacy

Any of your personal information which Chartwell collects via the Website is subject to Chartwell’s Website Privacy Statement which is available at http://chartwell.com/website-privacy-statement and is incorporated by reference into these Terms of Use.

General

These Terms of Use constitute the entire agreement between Chartwell and You with respect to your use of the Website including, without limitation, any of the Content and/or any of the Links. These Terms of Use supersede all prior communications, representations or agreements, either oral or written, between Chartwell, and You with respect to the Website. Additional terms and conditions may apply when You use Content provided by any other user or third party or any of the Links.

If any section (or part thereof) of these Terms of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining sections (or parts thereof) of these Terms of Use, which shall remain in full force and effect. Chartwell’s failure to insist upon or enforce strict performance of any section of these Terms of Use or any right shall not be construed as a waiver of any such section or right.

These Terms of Use shall enure to the benefit of Chartwell and its affiliates. Chartwell may assign its rights and duties under these Terms and Conditions at any time without notice to You. You may not assign your rights and duties under these Terms of Use to any individual or entity at any time.

Changes & Termination

Chartwell reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. Further, You acknowledge and agree that Chartwell may, at any time without notice, in its sole and absolute discretion and without cause, suspend or terminate:

1. your use of, or access to, the Website including, without limitation, any of the Content and/or any of the Links; or
2. any of your registrations or subscriptions with the Website.

Upon suspension or termination, Chartwell may remove and discard any Content related to You or your use of the Website and You must discard any link You maintain from your website to the Website. You agree that Chartwell will not be liable to You or any other individual or entity as a result of any such suspension or termination.

Contacting Chartwell

Any communications to Chartwell in regards to these Terms of Use and/or the Website, may be made to:

Chartwell Master Care LP

Attention: Legal Department
Address: 7070 Derrycrest Drive, Mississauga Ontario L5W 0G5
Phone: 905-501-9219
Fax: 905-501-0813
Email: privacyoffice@chartwell.com