Book a virtual or on-site tour. Move-Ins Now Accepted. New Infection Prevention Measures In Place for Enhanced Safety.
96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

  1. We diligently follow all provincial and public health guidance and provide PPE to our employees.
  2. Our residences have enhanced infection prevention and control protocols.
  3. Staff are on-site 24-7 to support you, if and when you need assistance.
  4. Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
  5. Family visit protocols remain in place to ensure you stay connected with loved ones.
  6. Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on. 

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

  1. Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
  2. Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
  3. Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
  4. Notre nouveau programme « Vivre la transition ensemble » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
  5. Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
  6. Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Rouge Valley Retirement Residence

5958 16th Avenue, Markham, Ontario L3P 8N1

    Reviews for this Residence- Overall Ratings -   (4.5)

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Hannelore Galyen

Our mother has been living at this residence for the last 11 years. Of course it's been easier the last 9 years, since there was lots of activity and mom was a lot more mobile. Now mom needs a little more help and care, and we were truly worried that during this time of Covid 19 she might not be very safe. When you hear the media talk about Retirement and Long Term Residences, you must be wondering if many homes are lacking care for the elderly. This is certainly NOT the case at Chartwell Rouge Valley. We are really pleased how well the home is rmanaged, even now , when Covid is still an issue. Right from the beginning the Management made certain that all the caregivers and residents were vaccinated. This included family members who were looking after their loved family members. My sister and I were fortunate to receive our vaccination early this year. During this difficult time the staff, and I mean ALL staff members , from their Nursing staff to Restaurant staff, Management and Administrative staff - everyone was, and still is, very accomodating. No matter what our requirements for mom are, all it takes is asking for help. We are so thankful that during this difficult time, the isolation of residents, the staff is always looking for ways to keep everyone happy. We were worried that mom might get up at night and fall - and nobody would find her until the morning. We no longer worry because she is getting night checks to ensure she is sleeping . We applaud all the staff at Chartwell Rouge Valley. The home iis managed in a professional manner, and all residents are respected and protected. The rules and regulations of the home are good and will continue to keep everyone safe and free of Covid. This of course takes every outside family member to do their part and get vaccinated also. Great Job, and "Thank you" to everyone at Chartwell Rouge Valley Hannelore Galyen

Cathy McComiskey

My parents moved to Rouge Valley about 7 years ago. From day one, we as a family have observed and experienced a welcoming,caring have my parents. The staff are always approachable and provide a high standard of service to the residents. When health crisis have happened with my parents,the staff have responded promptly and contacted us immediately...also calling for an ambulance if that was required. The building, both interior and exterior is always being new carpeting, dining room and patio furniture, drapery, etc and do their utmost to keep things current to prevent the property from looking "tired" or having equipment not function properly. Meals we have shared with my parents have always been good and my parents have not ever complained about the menu or how it tastes. Socialization opportunities appears to be a high value to the staff, given the variety of things available to do each day. Overall...we have and continue to be thankful for Roug

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