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Chartwell Rouge Valley Retirement Residence

5958 16th Avenue, Markham, Ontario L3P 8N1

    Reviews for this Residence- Overall Ratings -   (4.5)

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Hannelore Galyen

Our mother has been living at this residence for the last 11 years. Of course it's been easier the last 9 years, since there was lots of activity and mom was a lot more mobile. Now mom needs a little more help and care, and we were truly worried that during this time of Covid 19 she might not be very safe. When you hear the media talk about Retirement and Long Term Residences, you must be wondering if many homes are lacking care for the elderly. This is certainly NOT the case at Chartwell Rouge Valley. We are really pleased how well the home is rmanaged, even now , when Covid is still an issue. Right from the beginning the Management made certain that all the caregivers and residents were vaccinated. This included family members who were looking after their loved family members. My sister and I were fortunate to receive our vaccination early this year. During this difficult time the staff, and I mean ALL staff members , from their Nursing staff to Restaurant staff, Management and Administrative staff - everyone was, and still is, very accomodating. No matter what our requirements for mom are, all it takes is asking for help. We are so thankful that during this difficult time, the isolation of residents, the staff is always looking for ways to keep everyone happy. We were worried that mom might get up at night and fall - and nobody would find her until the morning. We no longer worry because she is getting night checks to ensure she is sleeping . We applaud all the staff at Chartwell Rouge Valley. The home iis managed in a professional manner, and all residents are respected and protected. The rules and regulations of the home are good and will continue to keep everyone safe and free of Covid. This of course takes every outside family member to do their part and get vaccinated also. Great Job, and "Thank you" to everyone at Chartwell Rouge Valley Hannelore Galyen

Cathy McComiskey

My parents moved to Rouge Valley about 7 years ago. From day one, we as a family have observed and experienced a welcoming,caring have my parents. The staff are always approachable and provide a high standard of service to the residents. When health crisis have happened with my parents,the staff have responded promptly and contacted us immediately...also calling for an ambulance if that was required. The building, both interior and exterior is always being new carpeting, dining room and patio furniture, drapery, etc and do their utmost to keep things current to prevent the property from looking "tired" or having equipment not function properly. Meals we have shared with my parents have always been good and my parents have not ever complained about the menu or how it tastes. Socialization opportunities appears to be a high value to the staff, given the variety of things available to do each day. Overall...we have and continue to be thankful for Roug

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