Chartwell Montgomery Village Retirement Residence

155 Riddell Road, Orangeville, Ontario L9W 6R4

    Reviews for this Residence- Overall Ratings -  

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Sue Robshaw

My mother has been living at Montgomery Village almost 4 months. I cannot express enough thanks to the staff. The home is very impressive and clean. The staff have treated my mom excellent from the moment she arrived and still do. They are always willing to help. Move in day was hard for mom until she walked in the door. A beautiful plant on the counter with a welcome card. The General Manger set up a small private dinner knowing the situation and how overwhelmed my mom was. She had a really nice resident join and invited us all to stay. They are great friends now and my mom has met so many new people. The Chef introduced himself and brought in a specialty of his to try. The food is fantastic. The activity person went and brought my mom to events the next day. Reception called and checked in with mom the first few days letting us know that she was ok. Everyone is truly wonderful. I couldnt have chosen a better home for my mom. We visited last evening and mom was on the go, we had to look for her. She was decorating in the activity room, laughing having a great time. The socialization that she was not getting alone in her apartment she is getting now. We are so happy. Thank you everyone at Montgomery Village.

Cathy Snow

My family member moved into the Riddell residence in Orangeville 11 months ago and it wasn't long after that she was complaining about the food, small portions, cold meals, not freshly prepared and the poor table service and turn around of staff in the dinning room. They have now been weeks without a driver for the home's vehicle so she is unable to leave the residence to do groceries or shop. There are many activities that have been cancelled due to staffing issues as well as the receptionist and other staff members are working in the dinning room because of the shortage of staff. It is at the point where she is very unhappy and is considering moving. From what i understand she is not the only tenant that is very unhappy how the facility is being ran.

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