Chartwell Isabella Retirement Residence

EDITH BLACK

15/11/2020

On behalf of our mother we would like to thank ALL THE STAFF at Chartwell Isabella for the 2 1/2 years that our mother lived there. From Administration to Front line staff we could not have asked for more incredible people. Her total care (as well as family) was treated with compassion, respect, patience and love. She experienced a very full and enjoyable life. All amenities are first class food, entertainment, health care and safety. Unfortunately her needs have increased and she needs to move on to LTC. We are thankful that she had this experience at 96 years of age. Chartwell Isabella is definitely a 5 STAR PLUS.

Marie Baldi

29/10/2020

Love this place My mom is so happy here and the staff take amazing care of her. They go way above and beyond to make the residence’s day eventful. If I have a question or concern they are quick to respond and answer. Best Retirement Home And the most amazing Staff EVER 😀

Gessie Dwight

20/07/2020

My mom was admitted from hospital 6 days ago into quarantine . She has had numerous adaptive challenges and staff have been nothing short of exemplary..Kc ensured a smooth transition & all I’ve met or talked to this week are very caring and sensitive to moms needs including Chef John, Faith, Charity , Michelle, Lori so far. All competent professionals🙏

Norma Everett

08/03/2020

I stayed here for respite care for 2 months. It was a very welcoming place. They dealt with all my concerns. The food was excellent. I have no complaints. Highly recommend.

Marie Baldi

04/03/2020

My mother has been in Chartwell for four years and her memory is starting to fade the compassion and assistance that Chartwell Isabella is giving is amazing. This is allowing my mom to stay longer independent living and if she was anywhere else the staff is always respectful and helpful and I couldn’t ask for better people to take care of my mom

Sandy Thomas

27/02/2020

My in laws moved into Isabella in June. They have had more falls and ambulance rides then they have ever had. The staff is amazing. It's always stressful dealing with these situations and they are always great on the phone and in person. You can tell this is not just a job for them they are working in peoples homes. They are always welcoming and when we get home from a hospital visit Cory has been waiting at the door with their walker. We talk to any staff member and you can tell they are passionate about their job. I would 100% recommend that if you thinking about moving there you will NOT be disappointed.

Janice McLean

20/01/2020

When we walk through the door at Chartwell facilities, we see smiles. Whether it is residents or staff, everyone is having fun. We see the staff as being helpful, attentive and friendly. There are several activities throughout each day as well as interesting outings that are posted for everyone to see. Always a warm and positive atmosphere.

Diane Salatino

10/01/2020

This facility has been home for my parents for over 5 years. We were a little bit apprehensive with how they would adapt to the move, but it has been the best decision for them. They were openly welcomed and have enjoyed the social setting immensely. As they are aging, and they require more attention, the staff have been absolutely amazing and caring, and responsive to any and all needs and questions. Kaisa and her staff are so wonderful, I never doubt that my parents are in great hands. I live quite far away from Thunder Bay, so most communication has to be over the phone, but the staff are always very responsive to me, which is very appreciated. I have so much peace of mind having them at Isabella.

Florence Timbres

01/12/2019

The staff here have been so wonderful to my mom. It is amazing that so many of the staff, almost ALL of them, are so caring and just plain wonderful. If I had any qualms about the move, although I didn’t, the staff have made my mom feel so welcomed and happy. Thank you!

Kenneth Johnson

02/07/2019

I am a resident of Chartwell Isabella and have lived here since Dec.2015. I do not hesitate to assure anyone who contemplates moving to Isabella that they will find a place with friendly,caring staff and a new group of friends in the residents. All your needs will be taken care of here. Please request a tour if you or your loved ones are potential residents.

Deryle Bond

24/06/2019

Our family can't say enough wonderful things about Chartwell Isabella. My mother Edith Black moved into Isabella a year ago and the employees and staff have gone above and beyond in every area . We could not have asked for more. Our mother's health has improved since she moved in and is very active in all their activities. Thank you so much for giving our mother a fulfilled and happy life and relieving the family of all the stress that we all were experiencing (including Mum).

Greg Holm

27/09/2017

My father, Carl Holm moved into Isabella five years ago. At the time, he moved in with my mom, but she passed away two and a half years ago. My dad is 95 years old and his care requirements have increased in recent years. He moved into long term care yesterday, and it was a sad day for him as well as the staff & residents of the Isabella facility when he left. The level of care that my dad received from the staff at Isabella was exemplary, and I know that he was a valued member of the community there. It was our hope that my dad could stay at Isabella until his passing, but the level of care that he now requires had gone beyond what would normally be expected from an independent living facility, so we were forced by these circumstances to make this move. I have expressed the appreciation of my dad and my family to the staff of Isabella for the excellent care that they have provided for the past five years and for the love that they openly showed for my father. I have recommended this facility to various friends over the years when they were contemplating moving their parents into this home. I am happy to give this facility and your staff the highest possible recommendation. I give you authorization to use my comments in your sales literature and will happily recommend Chartwell in the future. Best regards, Greg Holm Thunder Bay, ON