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Chartwell Glacier Ridge Retirement Residence

1261 Jasper Drive, Thunder Bay, Ontario P7B 6Z4

    Reviews for this Residence- Overall Ratings -   (5.0)




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Barbara Luft

Chartwell Glacier Ridge has been an excellent choice for our mom in this season of her life. The facility is lovely, and the excellent staff has become like family to her, especially since the Covid-19 crisis. Everyone there pitches in to do what needs to be done, all with a smile . Communication about ongoing procedural changes during the past several months has been so helpful for family who can’t physically be with our loved ones. Great job by GM Lisa Crupi and all of the Glacier Ridge crew! On behalf of our family I’d like to say a heartfelt thank you for your care of our mom over the past year and a half, and particularly at this unsettling time. It hardly seems like enough, be we truly appreciate it.

Anne Marie Fitzgerald

Glacier Ridge is a top quality residence and one that deserves a very high rating in every department. It is a clean well maintained facility which of course is important. What really makes this residence outstanding in my estimation is the wonderful, caring and dedicated staff. My mother was a resident at Glacier Ridge for her last year and she was always treated with tender loving care. The staff is really more like extended family in the way they interact with residents. It is more a vocation than just a job with the lovely staff at Glacier Ridge. When my mother was entering her final days everyone without exception did all they could to accommodate our family’s wishes. Every member of the staff cared for all of us as we took that final journey with my mom. It was so obvious to all of us that every resident means a great deal to each member of the staff. I would not hesitate to recommend this facility for a loved one.

Cindy Miller

We cannot say enough good things about Glacier Ridge & ALL their staff. The care & compassion for the residents is two-fold. ALL staff go above & beyond the call of duty to make the residence a true "Family" home for our loved ones. My mom enjoyed all the delicious meals provided, the variety of activities offered & the great entertainment that was brought in for them. Mom had only good things to say about how hard working ALL the staff were, how kind they were to her & how they did "extra special" things for her when needed (Corinne). The residence itself is beautiful inside & out & very well maintained. Unfortunately, my mom's health deteriorated & she has to leave her beautiful suite. Due to Covid-19 the staff had to pack up her things for us & they did so willingly (Corinne & Mark). We want to take this opportunity to thank ALL the staff for taking such good care of mom. Lisa your team is awesome keep up the GREAT work. In these difficult times STAY STRONG, SAFE & WELL. With our sincere appreciation, Cindy, Pat, Ken, Susan & Mom Anna J❤️

Sharon Jaspers

Glacier Ridge staff have been fantastic throughout the Covid pandemic. We have so appreciated the due diligence required of a facility caring for the elderly... they have gone above and beyond under difficult circumstances. Our mother has continued to feel safe and cares for by exceptional staff. Thank you

Peter Dusolt

I rate the Chartwell Glacier Ridge facility as the top Assisted Living facility in Thunder Bay. My sister moved to this facility early October 2019 and she unfortunately deals with moderate dementia. The total staff at this facility is committed to making all residents part of their family and treat them with skill and compassion. The current Covid19 outbreak has once again demonstrated to me that I made the right choice in selecting Glacier Ridge - the efforts put forth by that team during these difficult times, led by a very competent General Manager, has kept my sister safe. If I have any issues whatsoever, they are promptly attended to and resolved. Thank you Lisa nd thank you to your team - Excellent job!

Burns Sally

My Mom has lived at Glacier Ridge for a couple of years and is happy there. Now, during the Covid-19 pandemic I am very impressed by how Lisa Crupi, the manager, is making sure every measure has been, and is being taken, to keep all the residents of Glacier Ridge safe. Being on top of the proper procedures right from the very early days of this pandemic has kept our loved ones safe. We appreciate your leadership. Keep up the good work! When I can’t visit personally it certainly is a comfort to know my Mom is in a place where the health of all residents is being given first priority. Thank you too, for keeping us informed.

Nina Carruthers

From the accommodations, to the food, to the activities, to the friendships made and to the excellent care and spirit of the entire Glacier Ridge Staff my mom's experience here was remarkable. At this time of her life, Glacier Ridge became her extended family when her actual family was not able to be around. The care of the staff gave us peace of mind, knowing that mom was not alone. A big Thank You to a wonderfully awesome place. Mary, Nina and Dennis

Kevin Enstrom

An awesome Home and experience for my mother Marje and our family. The staff goes above and beyond in regard to providing a safe and enjoyable experience for all of the those who make Glacier Ridge their home A social thanks to Lisa, Corinne, Courtney, Kate, Sherri, Pat, who took a special interest in mom To all of the staff, thank you for your part in looking after our mother. Thank you Kevin, Jennifer, Rick and Jeff

Kevin Enstrom

An awesome Home and experience for my mother Marje and our family. The staff goes above and beyond in regard to providing a safe and enjoyable experience for all of the those who make Glacier Ridge their home A social thanks to Lisa, Corinne, Courtney, Kate, Sherri, Pat, who took a special interest in mom To all of the staff, thank you for your part in looking after our mother. Thank you Kevin, Jennifer, Rick and Jeff

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