Chartwell Deerview Crossing Retirement Residence

460 Rymal Road West, Hamilton, Ontario L9B 0B2

    Reviews for this Residence- Overall Ratings -   (5.0)

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Peter Harding

Chartwell Deerview Crossing is a bright, clean, and welcoming environment. The staff at the front desk is friendly and helpful. As an entertainer, I find the residents to be interactive and most appreciative of my efforts. It is always an enjoyable experience to perform there. Furthermore, Heather Piette, the "Manager of Lifestyles And Programs", is very approachable and a pleasure to deal with.

Wyatt Ladd

It was good fortune for me to audition before Deerview even opened. Auditioning amongst the new drywall was the ambiance that allowed me share music for the Grand Opening. The facility continues to today with a warm welcome to those who enter. As an entertainer, the comfortable and spacious main room a wonderful place to perform. The audience is always receptive and fun loving. A true reflection of the professional and friendly staff.

sharon elstone

I would like to thank Vince @ Deerview for sending a Christmas package to my Dad at the hospital. Your kindness and thoughtfulness has brought tears to my eyes and my Mom's for thinking of us at a very difficult time in our lives. We thank you.

Cathie Watters

Two and a half years ago, my Mom became a resident of Deerview. It was a tough transition but the staff at Deerview and manager of Memory care, Maureen, made it work. She was a tough nut to crack but they managed to settle her in. The staff was caring and attentive and truly made all of us at home there. We were always greeted with a smile and even when my Mom was difficult, you could tell that they still loved her. They treat the residents like they would treat their own family. My Mom became particularly attached to Noreen on nights and Noreen treated her with such kindness. I felt completely relaxed when I was there. Maureen always stayed on top of things and always communicated when need be. She was truly compassionate to me as well. I wanted my Mom to stay there forever but she could not. I miss the staff but I still visit now and then. Memory Care at Deerview is the best.

Ann Kinsman

My mother was welcomed onto the Memory Living floor 2.5 yrs ago. I cannot say how much of a difference the staff made in our families life. Previously Mom had been at home in a "house of cards" situation. We all know that situation does not last and it became a crisis. Maureen, manager of the floor, could not have been more understanding and supportive during the move and Mom's time with them. One of the things I really liked about Deerview is the staff does not have a high turnover. Everyone on the Memory Living floor became family, staff and other residents. We knew that if anything was happening Maureen would be on the phone contacting us. We were always welcomed with a smile and when asked how Mom was doing were given a detail report by any staff member. Maureen is always on the floor and involved in the care of all the residents. You could not ask for a better team. I would recommend Deerview Memory Living floor to anyone who has a family member with dementia. There are multiple activities every day and a bus trip to Timmies at least once a month plus other outings. The new manager of Deerview, Parry Lawrence has made a big difference. He is attentive to the residents, personally involved in the activities and listens and investigates any complaints. He will get back to you quickly with either an answer or tells you what he has done and where he is going with your complaint. Parry has made a large effort to include the Memory Living floor in all activities and I think it has made living there even better. You could not ask for more, the food is fantastic, communal living areas are comfortable and you can decorate your room to your own liking. Definitely a 5 star residences.

Caroline Matovic

My parents moved to Deerview almost 2 years ago from another retirement residence in another city in order to be more centrally located between their children. In that first year, our family was not very satisfied with the management of the property. In the meantime my mother had become terminal so a move was not a possibility. However a new general manager took over during the second year and I can honestly say that we are so happy that we kept my father at Chartwell Deerview. The leadership of Parry Lawrence (the new GM) has made all the difference. There is a sense now that the staff work together as a “team”. Complaints and/or suggestions are actually now being heard and followed up on. We have also been very impressed with the support, genuine concern and follow up that my father has received since the recent passing of my mother. Parry is also encouraging both the engagement of residents and community building through quite a few new activities and entertainment. We are certainly assured that under the direction of this new management team, that we have placed my father In a most supportive environment in which he can age with dignity and that we can expect the care that most families wish for their aging parents. Kudos Chartwell!

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