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Chartwell Clair Hills Retirement Residence

530 Columbia Street West, Waterloo, Ontario N2T 0B1

    Reviews for this Residence- Overall Ratings -   (5.0)




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Ed Kovacs
17/03/2022

My wife and I scheduled a tour with Nicole Kitunen to obtain information and to visually see the facilities at Clair Hills in Waterloo. Nicole proved to be a very knowledgeable, forthright and open tour guide. We received all the information we needed, had all of our questions answered and was given an assessment of our needs supported with suggestions on how and what to take into consideration before making a final decision on the type of retirement services that would best fit our needs and expectations. Thank you Nicole. Very much appreciate your guidance. Clair Hills facilities and service options were very impressive. We look forward to become a member.

Ed Kovacs
17/03/2022

My wife and I scheduled a tour with Nicole Kitunen to obtain information and to visually see the facilities at Clair Hills in Waterloo. Nicole proved to be a very knowledgeable, forthright and open tour guide. We received all the information we needed, had all of our questions answered and was given an assessment of our needs supported with suggestions on how and what to take into consideration before making a final decision on the type of retirement services that would best fit our needs and expectations. Thank you Nicole. Very much appreciate your guidance. Clair Hills facilities and service options were very impressive. We look forward to become a member.

John Hewings
16/10/2021

I stayed at Clair Hills for 2 weeks while my wife had a respite period which allowed her to go to Montreal to see our daughter. Overall, I was very impressed with CH. my room was adequate (a more comfortable easy chair would have been appreciated though). The accommodations were made and kept spotlessly clean by the very friendly cleaning staff. The food was excellent bearing in mind that it has to appeal to a wide variety of tastes and was always satisfying. Activities were a little disappointing but we must take into account the prevalent COVID rules. The food was excellent bearing in mind the likes and dislikes of their heterogeneous clients.

Penny Norkett
23/03/2021

My parents moved into ClairHills Retirement Residence in December 2019. The staff were so welcoming. They were able to accommodate us on a very short timeline as my dad was being released from Freeport after breaking his hip in October. It is so nice to feel confident that my parents were being well cared for. Prior to covid we would sometimes visit and my parents would be enjoying themselves to an impromptu concert or activity. With the covid pandemic immediate action was taken and not a single resident became ill. During a very difficult time my parents received the best of care. From housekeeping to front desk staff everyone knew their names and provide love and care when we could not. This is not a job to anyone - it is their passion. The compassion shown to us as we grieve the passing of our parents is heartfelt. I highly recommend ClairHills Retirement Community.

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