At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

We diligently follow all provincial and public health guidance and provide PPE to our employees.
Our residences have enhanced infection prevention and control protocols.
Staff are on-site 24-7 to support you, if and when you need assistance.
Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
Family visit protocols remain in place to ensure you stay connected with loved ones.
Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on.

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
Notre nouveau programme « Vivre la transition ensemble » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Clair Hills Retirement Residence

530 Columbia Street West, Waterloo, Ontario N2T 0B1

2 Reviews for this Residence- Overall Ratings - (5.0)

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John Hewings
16/10/2021

I stayed at Clair Hills for 2 weeks while my wife had a respite period which allowed her to go to Montreal to see our daughter. Overall, I was very impressed with CH. my room was adequate (a more comfortable easy chair would have been appreciated though). The accommodations were made and kept spotlessly clean by the very friendly cleaning staff. The food was excellent bearing in mind that it has to appeal to a wide variety of tastes and was always satisfying. Activities were a little disappointing but we must take into account the prevalent COVID rules. The food was excellent bearing in mind the likes and dislikes of their heterogeneous clients.

Penny Norkett
23/03/2021

My parents moved into ClairHills Retirement Residence in December 2019. The staff were so welcoming. They were able to accommodate us on a very short timeline as my dad was being released from Freeport after breaking his hip in October. It is so nice to feel confident that my parents were being well cared for. Prior to covid we would sometimes visit and my parents would be enjoying themselves to an impromptu concert or activity. With the covid pandemic immediate action was taken and not a single resident became ill. During a very difficult time my parents received the best of care. From housekeeping to front desk staff everyone knew their names and provide love and care when we could not. This is not a job to anyone - it is their passion. The compassion shown to us as we grieve the passing of our parents is heartfelt. I highly recommend ClairHills Retirement Community.

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