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96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

  1. We diligently follow all provincial and public health guidance and provide PPE to our employees.
  2. Our residences have enhanced infection prevention and control protocols.
  3. Staff are on-site 24-7 to support you, if and when you need assistance.
  4. Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
  5. Family visit protocols remain in place to ensure you stay connected with loved ones.
  6. Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on. 

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

  1. Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
  2. Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
  3. Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
  4. Notre programme « Bienvenue chez Chartwell » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
  5. Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
  6. Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Birchwood Retirement Residence

45650 Patten Avenue, Chilliwack, British Columbia V2P 1S4

    Reviews for this Residence - Overall Ratings - 5.0   (5.0)

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Larry McClure

My mom has been at the Birchwood for about 10 months now now and I couldn't be happier with the type of care she is receiving. The staff are super friendly and always smiling and up beat when ever I go there. I get a weekly update on what is happening during the week as they try to have activities for the residents to keep busy. I enjoy seeing the pictures they supply of happy hours or birthdays or other holidays celebrations. I hear they have a Halloween surprise for everyone so I can hardly wait to see the pictures from that one. Mom says the meals are terrific and she loves not having to do her own cooking.. Hat's off to all the employees doing such a great job and during one of the most difficult times I have ever seen in my life time. Making the best of this situation is very comforting for our family knowing that mom is getting great care.

Ann Raisbeck

Our Mom has been a resident at Birchwood since May 2019. The building is clean and well-kept and the decor is always tasteful. The food is plentiful and top notch. It’s the staff though that make Birchwood - their genuine care for and respect for their residents shines. As a family, we were impressed with them right from the start and knew we’d found a safe, nurturing home for Mom. Thank you for all you do Birchwood!

Linda Jones

My Mother has been a resident here for almost three years, and lives in one of the lovely little cottages adjacent to the Lodge. This move enabled her to make the transition from living in her own home, to assisted living while maintaining that feeling of independence. We have found the staff to be very friendly, and willing to assist with any questions or concerns she may have. It is reassuring to our family, to know that someone is watching out for her , and that she can call on the staff to help out when needed. It is a welcoming space, and offers plenty of social opportunities for the residents to join in and not be alone.

Cheri McGowan

I have been into this facility several times, each time I have found the staff very friendly and helpful. they talk to the residents like they are respected and cared for. the dining room is so clean and always full, it's like they are going out to a fancy restaurant. I always see the residents playing pool or some kind of game. I would for my parents to live here.

G.L. Darney

I found the staff to be totally helpful, friendly, knowledgeable and so kind! My partner is in care elsewhere in the province, but I wish he was here. The tour I took was informative and I enjoyed seeing how empathetic the staff were with residents.

N Kzanoski

Administration was super friendly and answered all of our questions thoroughly. I appreciate the time they took to introduce our family to the Chartwell Birchwood Retirement Residence community.

Julie Sweet

I found the front desk staff very helpful when explaining options and addressing my concerns. Thank you for your kind words and welcoming approach.

Chartwell encourages our stakeholders to review and rate our properties and services in full accordance with our Website Terms of Use.

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