At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

  1. We diligently follow all provincial and public health guidance and provide PPE to our employees.
  2. Our residences have enhanced infection prevention and control protocols.
  3. Staff are on-site 24-7 to support you, if and when you need assistance.
  4. Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
  5. Family visit protocols remain in place to ensure you stay connected with loved ones.
  6. Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on. 

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

  1. Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
  2. Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
  3. Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
  4. Notre nouveau programme « Vivre la transition ensemble » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
  5. Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
  6. Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell Alexander Muir Retirement Residence

197 Prospect Street, Newmarket, Ontario L3Y 3T7

    Reviews for this Residence- Overall Ratings -   (5.0)




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Nelson Liao
16/03/2021

Very good and friendly staff. Place is kept well maintained and pleasant. Residence look happy which is always a good sign.

Dana Pearson
02/08/2020

My brother Mike moved into Alexander Muir in August 2018. The staff have been consistently respectful, friendly, supportive and caring in their relationship with Mike and his everyday needs. MIke enjoys coming together with the other residents for the activities and has told my wife, Jennifer and me, that the meals are "top-notch." Mike especially appreciates that Nancy, the kitchen manager, responds to his special requests and enjoys his chats with her. We have been extremely impressed with how the staff and management of Alexander Muir have handled the complex situation with COVID-19. They have demonstrated a professional, pro-active and creative approach to keep all the residents as safe and comfortable as possible. We are grateful for the care and support that Mike receives and whole-heartedly recommend the Alexander Muir. Dana and Jennifer Pearson

Susanne Grant
02/06/2019

My mother has lived at Alexander Muir since December, 2017. It has been a great fit for her, from the beginning. The staff have been cheerful, patient, caring and considerate at all times. We know that they have her best interests at heart. Her dietary restrictions are addressed and adhered to consistently. We feel quite confident that our Mom is safe and well looked after. In her words, "You never hear a wrong word. Everyone is so kind."

John & Elaine Dickson
18/05/2019

Our mother has been a resident since December 2018 and we are quite pleased with the high level of care. The staff are very friendly and upbeat and take a personal interest in her. Right from the start she was welcomed with open arms. The meals are excellent and her medication requirements are well looked after. This was definitely the best choice for our Mum.

Chartwell encourages our stakeholders to review and rate our properties and services in full accordance with our Website Terms of Use.

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