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Chartwell Westmount Retirement Residence

190 David Bergey Drive, Kitchener, Ontario N2E 0E7

    Reviews for this Residence- Overall Ratings -   (5.0)

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Susana Brand

It's hard for anyone to leave home behind, but there comes a time when the decision has to be made. After doing our research, we found Westmount Chartwell to be the best fit. For sure there is a lot of adjusting for everyone. The staff at Chartwell have been great in helping my parents feel at home in their new setting. They are always there to answer questions and go out of their way to make both residents and family feel welcome. Very much a community.

Doug Macniven

Spencer Wolf, Food Service Manager since the beginning of 2021 puts a conscientious effort into ensuring a diverse menu with quality food, and plenty of fresh fruit and baked treats. Better than expected! - Doug Macniven

Gwilym Bevan

As a five year resident I have seen ups and down in the catering here. Presently, we are in a good place with every effort made to accommodate varying tastes. As a lactose free needy I appreciate the efforts being made daily by our Manager and his staff to meet my needs. Someone must be doing lots of things right to keep me healthy in my 97th year. Thank you Spencer and Staff. Gwilym Bevan

Tina Frost

Staff very welcoming, helpful and accommodating. The meals under the watchful eye of Spencer are delicious and nutritious. Glad we are here.

Janice Douglas

I'm a retired cable television station manager from Sarnia. My husband was doing some contract work for Chartwell Westmount Retirement Residence. To my surprise, he came home with an appreciation package from Spencer Wolf (Chartwell Food Service Manager). It consisted of Canadian-made Chartwell carry bag filled with mouth-watering dessert samples from his kitchen. There were banana chocolate chip cream cheese muffins, fresh yellow watermelon slices, stove-popped popcorn, chocolate zucchini loaf and, get this, in-season cherry tomatoes homegrown on the property. What a personal touch! If you are considering looking at Chartwell Westmount Retirement home, be sure to dig deeper, meet the staff and, for sure, check out Spencer Wolf and the kitchen personnel. A good home starts with good surroundings, warm, thoughtful, loving staff and friends and, of course, great healthy home cooking. You get our 5-star recommendation.

MaryLynn Forrest

Westmount Retirement Home is the perfect place for a loved one to reside. The staff are warm, friendly and caring. They know all the residents by first names shortly after they arrive. Our family member is really enjoying the care, the meals, the activities offered and her health has improved since moving in at the end of July 2021. From the first time we called to inquire the staff were so helpful, patient and compassionate. Great place to live.

Christine Francoeur

Since entering Westmount, I had a feeling of belonging. I knew right-away that this was the place for my Mom. The apartments and programs available and quality of the menu and the high-end feel of the interiors were just perfect! My Mom always had such high standards and we felt this would be a good fit. What really makes the place work is the staff! Everyone is very friendly and accommodating. I soon learned that my Mom would be catered to but that I would receive help as well. As a main caregiver I experience exhaustion trying to keep up with life so when I forget or don't know how to get something, the staff is there to help me too. They know that Westmount's job is to care for its residents but they support the resident's family too. Dealing with Alzheimer's and Dementia is not easy but Westmount handles everything beautifully. I am so relieved to have my Mom live there and know that as her prognosis progresses, her care can increase in place and she can age in one facility. Thank you John, Odie, Amanda, Hildi, and so many others that care and make my life a little easier too. (|Heart Heart Heart) Christine

Jamie Todd

I'm a musician and for the last 6 years I have had the pleasure of entertaining in retirement homes around southern Ontario. One home stands out to me, it's the Chartwell Westmount Retirement Residence. The building is stately and beautiful in every way, from when you drive up, to entering the main entrance. I have always been greeted at the door and, now with Covid restrictions in place, there is always a helpful staff person to explain their latest rules and procedures. With them, it's always safety first. I have found the atmosphere created by the smiling staff spills over to the residents. They are always happy, eager to help with song selections and to join in. Most of the time, they enjoy a beverage and a treat during the performance. What a wonderful way to spend your retirement, with your friends, in a healthy interaction with helpful staff. On my last visit, when I was packing up my gear, Stephanie Martinell, Lifestyle and Program Manager, came over and offered me an extra treat left over from the show. It was delicious! I always leave with a warm feeling knowing the residents have enjoyed themselves, they are loved and they are in a good place.

Anne Filiatrault

Being an essential caregiver for my Mom, I was then given the wonderful opportunity to have access to receiving the vaccine for Covid. The process and professional manner at which Westmount Retirement Home handled not only providing vaccines for all its residents and caregivers, but also the manner in which they have provided incredible safety protocols for the residence and operations to follow has been so amazing. The way they have consistently followed proper protocols has provided our family with such a reassuring comfort that they are doing their absolute best in providing a safe environment for our mother during these uncertain times of a pandemic. Not only can I rest knowing my Mom is living and being provided for in a safe environment, but the staff at Westmount Chartwell has also gone above and beyond making sure my mom and other residents are well attended to during times of necessary Lockdown as they provide mental health checks with room checks, activities such as puzzles and word games and of course meals and extra snacks and drinks etc etc. I felt so good to know my Mom was being well watched and well taken care of.

Wyatt Ladd

I have been sharing music in retirement and long term care for 17 years. I see many variables in different homes. Westmount Retirement has a feel that spells-out stress-free living. With relaxing environments like a patio fire pit toasting-up smores, live music, and excellent staff. How wonderful and creative is that!!

David Bricker

We moved mother in a year ago at Thanksgiving because she needed some assisted living and we could not do it and work. It took mother a little bit to settle in that was expected. She got the constant support and help from the wonderful and caring staff. In COVID times they even did her laundry so it did not have to leave the building. The onduty nursing staff is wonderful and caring as well. The facilitys are very well run and tidey. The rooms a spacious and bright. Mother enjoyed talking to all the people in the residence. She had to be moved out to hospice so we had to clean out her room, because things happened so fast we did this after she had passed away. The staff had alot of kind words and offered if the could do anything for us to let them know. Bless them all. I would highly recommend putting your parent(s) in this residence.

Janet Spencer

When we were looking to move my parents back to Kitchener we contacted Chartwell Westmount to find out how to go about finding a Retirement Home for Mom and Dad. We set up and appointment for a tour and we were quite surprised at how wonderful the rooms were...spacious and so bright and the staff were so friendly and went out of their way to make us feel so welcome. We saw how the staff interacted with the Residence and felt that this was a good fit for mom and dad. The activities that the home had to offer was much more than the homes located near them, they could be a busy as they wanted. We are very happy with moving mom and dad here and they are very happy also. It certainly is a welcoming community. Thank you Chartwell Westmount.

William Ferguson

In the Spring of 2018 we attended the open house and were very impressed with Wetmount. Everything is beautifully decorated and laid out. We found the food to be amazing and the living space was larger than we expected. It was very nice to see the interaction with residents and staff and came away with a sense of Family in how residents were treated and activities available for excursions and inside. We are looking to settle here, thanks for such a welcoming open house!

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