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Chartwell Jackson Creek Retirement Residence

481 Reid Street, Peterborough, Ontario K9H 7R9

    Reviews for this Residence- Overall Ratings -   (5.0)

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P Harding

Jackson Creek Retirement Residence staff have been absolutely wonderful throughout these pandemic times. Mom always has good things to say about them - how they make her day, how helpful, warm and friendly they are, and how despite all of the protocols they must follow (and do follow, with care), they have worked their shifts with optimism and kind words. The staff here are dedicated, hard-working people who care about the residents. It is due to them that this Chartwell residence is such a great place to live. Thanks to all the staff, including those who do maintenance; those who develop meals, who do the cooking and serving; PSWs and cleaners; who plan and deliver programming to keep everyone's spirits up (thank you especially for the treats trolley and the various packages for mental stimulation, humour, history, math ...) - everyone on staff deserves a huge thank you. Mom continues to feel that Jackson Creek was and is her best choice for this stage in her life, and it is clear to me why this is so.

Don Ward

Hello Just wanted to point out my experience visiting your home today. In these strange times of lockdowns, cutbacks and pandemic, it’s nice to see a place where the little things matter. For example, a clean parking lot, fresh mulch neatly detailed in all the flower beds , thriving flowers in the beautiful planter in the front outside entrance and everything inside and out , looking neat and clean!! It really means a lot and it’s refreshing to see. Kept up the great work!! You’ve made my day! All the best Don.

David Booth

A big thank you from myself and my sister for all you and your loving and caring staff do every day to make things brighter for the residents in your care. Your communications are always welcome and appreciated. As mom's primary caregiver I find it very easy to communicate with staff who are very receptive. Mom enjoys the outings that you run and activities-especially BINGO! You and your staff make Jackson Creek a great place to entrust our loved ones. A big thank you!

Nancy B

The convivence to bus stops and local shopping is great. The staff are fantastic and very agreeable. The meals are good ... and times they are excellent! Activities are good, especially BINGO!

Joan M

I have been to other CHARTWELL homes and the hospital for short stays, and I have to say the service is great here. The meals are exceptional, and I appreciate cooking for a large group as it is not easy to do. All the staff are friendly and caring.

Cynthia V

Before choosing CHARTWELL Jackson Creek, I looked at other places. Some were dirty and very close to busy streets and I didn't like them. However, Jackson Creek was different. Location! Location! Location! It is clean, the people are delightful, the staff and friendly, fantastic & wonderful. The food is great; too great, I'm putting on weight! There's something for everyone for activities. My likes and dislikes are respected and I'm free to make my own opinion on what I would like to attend without being forced to go.

Margaret R

Scribed for resident Margaret R ... The people are fine. I really like the staff. I have had two or three health problems and the staff have treated me like a Queen through it all, and that means a lot! The food is just fine, and happy hour brings people together, instead of just passing each other in halls. My family is very happy that I am here.

Wes & Chris Ball

Our Mom’s residency at Chartwell’s Jackson Creek Retirement Home (JCRH) began during August 2017 - in the days ‘pre-CoVid’ when a full and varied Program of daily activities helped to ensure the physical and mental wellbeing of the Home’s residents. Surely it is our collective wish and fervent hope that a resumption of near normal routines is not too distant for anyone! However, although successive rounds of restrictive measures and protocols, many consequent upon Government directives, have impacted in-house events and curtailed excursions into the community and beyond for JCRH residents, the caring Staff have risen to meet the daily challenges of these unprecedented times. The commitment demonstrated by the entire Staff Team through the course of the Pandemic to maintaining an exceptionally high standard of residential care whilst fostering an environment in which residents’ wellness and well being are of paramount concern is truly inspiring and praise worthy. Mom’s happiness, contentment and security are of utmost importance to us. Our family delight in the sure knowledge that her home at Jackson Creek engenders these and, too, enables a pleasing, satisfying quality of life. It is with sincerity and heartfelt thanks that we express gratitude to Heather, Catherine, Ashley, Giles and each member of the gifted, caring Staff Team for their outstanding dedication to, support of, and love for Mom and her fellow residents. - The Ball Family

Angelique Wurm

I cannot thank the staff at Jackson Creek enough for the amazing welcoming of my mother. Heather, Ashley, Catherine and many other staff members have been so compassionate, caring, supportive and accommodating to not only my mother but myself in this transition. I have never felt that my numerous questions were an inconvenience. I highly recommend Jackson Creek for you family members

Kathy Boyd

With a competent and caring staff, clean and bright facility, lots of wonderful activities & amenities, plus a fabulous downtown location, my 85+ year old friend is now living it up at Jackson Creek Retirement Home. With some minimal support (by JC & LHIN), she will enjoy many more years of independent living in this very special community. We are thrilled by the support and professionalism demonstrated by staff every time we visit. What a positive experience it has been for everyone!

Steve McDougall

Attentive caregivers in a loving family oriented environment. I appreciated the high level of professionalism and competency shown by all staff and management, along with the compassionate care provided to the residents. I highly recommend this facility for your parents.

Julie Logan

I would like to applaud all the Jackson Creek staff on the amazing care provided to my mother-in-law. The care and compassion she received was absolutely incredible. Heather Kyle was always so patient and accommodating and it is apparent she truly cares for the residents! She was always readily available to talk even when she was extremely busy and was always so professional and efficient. Her compassion, kindness and care are exemplary! A few shout outs to Derek, Natasha, Amber, Josh, Lisa, Giles the wonderful chef and all the great kitchen staff they all went above and beyond everyday making everyone feel comfortable, supported and content! Katherine always had a big smile the minute you walk in the door and was always so accommodating!! Jackson Creek has such a warm, welcoming atmosphere and I can’t say enough about your wonderful facility! It is definitely 5+ Stars!!!

P Harding

When my mother began to consider moving to Peterborough to be closer to family, she looked at a number of retirement residences very carefully. Her numerous questions were answered thoughtfully and thoroughly by staff, including Mary Jean Roblin, at Jackson Creek; she returned a number of times with more questions, and each time was greeted with a warm welcome. An extended "vacation stay" in the summer was the deciding factor. She appreciates the cozy size of Jackson Creek, not an overwhelming number of residents as in many of the other residences; the proximity to nature, with trees and the creek right there; and the atmosphere - a welcoming community with many opportunities for activities, without any pushiness. The staff members have been wonderful: Mike, who as Maintenance Manager has made sure my mom's suite renovation and subsequent settling in has gone so well, as well as staff like Lisa, Melissa, the wonderful chef, and many more than I can name here. Jackson Creek is giving my mom a new chance to enjoy life, with just the right balance of independence, community, and support.


My parents moved into Jackson Creek in 2015, and it has been an entirely positive experience for them and myself. This is a very special retirement residence, homey and comfortable, and staffed by professional people who genuinely care for, and about, the residents. The staff have been wonderful, and just knowing that my parents are experiencing this kind of care is one less thing I have to worry about. The residence is spotless and well maintained. The meals are nutritious and tasty, and a multitude of entertainment and activities are provided on a regular basis, including shuttle road trips. The staff have regularly shown that they are open to suggestions and new ideas. In conclusion, Chartwell's philosophy, "LIVE NOW", says it all.

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