Chartwell Chateau Cornwall Retirement Residence

41 Amelia Street, Cornwall, Ontario K6H 7E5

    Reviews for this Residence- Overall Ratings -   (3.5)




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Gaetan Lalonde

I ate there last evening with my mother who lives here and the rest of my family. I was very disappointed with the Christmas dinner that was served. Minimal selection, no wine, 1 type of dessert. After everything that has happened over the last year with being displaced and the amount of money my mother spends there for rent, we as a family figured that Chateau Cornwall would be bending over backwards to create a perfect dinner setting. The service was terrible. This little girl had no clue what she was doing, no customer skills or serving skills for that matter. Very poor review of this XMAS dinner. Please do something about this.

Guy Lalonde

Xmas dinner was a disappointment as compared to other years. It seems quality in the kitchen is taking a back seat since the flood. The last year was trying for all concerned but the dining experience is flawed and needs to be reviewed. As occasional guest I expected better since better was there before. Positively the rest of the services are great.

Nicole Sharkey

Christmas dinner was very disappointing , girl serving us was not very professional and could not wait to get us out of there.

Sylvie Boucher

Xmas Dinner 2019 We just got back from dinner at Chateau Cornwall, there was 6 of us including my mother that is a resident there. The menu was a turkey roll, a scoop of mashed potatoes, a few vegetables and cold gravy served by a non professional waitress. There was no bread available, no wine served and desert was a apple crumble with maple walnut ice cream. You would think they would make an effort for Christmas and compared to last year it was a total miss, after everything the residents and families went through this year we were expecting much better.

Ray,judy Martel

Our dear uncle Raymond Martell called chartwell for 3.5 years before his recent passing and it really was his home.he loved Thursday’s when heather would come to clean his room and do his laundry and he loved to ring the bell for Fran at the front desk or whoever was there and they a,ways made him laugh .the care was second to none and we are grateful to all the staff nursing,dietary ( who remembered how he loved his ice cream).we always highly recommend this as a second home to anyone.thank you everyone

Robert Zwanenburg

My mom was well cared for. She always liked the friendly and caring staff. They are kind, respectful and helpful. There are always little things that make people prickly but overall it was an excellent period in my moms life. Thanks for caring :)

Brian Ross

The care is excellent. they are always treated with respect and dignity. management and staff are always very professional and courteous. When we visit we are always greeted with a big smile and a friendly hello. The building is kept very clean as are the apartments. Improvements are always ongoing. We are very comfortable and have peace of mind knowing that the residents of Chateau Cornwall are living in a safe and secure place. Thank you to everyone. It is never home but it is as close as it gets.

Ron Samson

My parents moved into Chateau Cornwall in April 2016 after selling their home of 63 years. They were made tp feel welcome by all staff. The care is excellent. they are always treated with respect and dignity. Unfortunately Dad had to move to a nursing home as his needs increased but Mom continues living at the Chateau. The management and staff are always very professional and courteous. When we visit we are always greeted with a big smile and a friendly hello. The building is kept very clean as are the apartments. Improvements are always ongoing. We are very comfortable and have peace of mind knowing that the residents of Chateau Cornwall are living in a safe and secure place. Thank you to everyone for the great care and empathy you show towards all residents. It is never home but it is as close as it gets. Thank you everyone

Clayton Sampson

My mother has been a resident since August 2018, and I have been nothing but impressed with the Residence. The staff is top notch, caring and friendly. The Residence is war, inviting and well kept. On my visits the one thing that I notice is that my mother is very happy and has lots to do, as there is an active "social" calendar of activities and the like to engage in. There is no question that we made a good choice to move into this facility, it goes above and beyond to ensure that the residents have a good life living there.

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