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Chartwell Kanata Retirement Residence

20 Shirley's Brook Drive, Kanata, Ontario K2K 2W8

    Reviews for this Residence- Overall Ratings -   (5.0)




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Michele Chan
27/01/2022

If you are looking into Retirement Residences your search is over, "Chartwell Kanata" is a hidden gem, and one of the best kept secrets tucked away in Shirley's Brook. It's the Retirement Residence that will take good care of you or your loved one like a beloved family member and I am speaking from past and present experience. It first started with my Mother in Law who stayed here under respite for about 3 months in the Spring of 2018. The nursing staff here were very supportive and friendly towards us, I quickly felt like one of the family, with the Nursing staff who I saw and interacted with every evening since my mother in law didn't speak English so one of us needed to be there. Sadly my Mother in Law left the Residence for the Hospital due to her failing health and passed away a couple of months after. Fast forwarding to 1 December 2021 my own mother now needed to stay at a Retirement Residence for respite as her house needed some major renovations done. She was hesitant in leaving her house and only did with the promise she would return home as soon as the renovations were finished. Well after her 3 months of respite at Chartwell Kanata with all the friendliness, kindness, care, concern and attention she was given she didn't want to leave. For once she felt safe, less vulnerable and less stressed like she used to living home alone. And right off the bat the nursing staff not only looked into but even signed my mother up for daily personal care with LHIN (Champlain Local Health Integration Network) run by the government. Talk about being proactive, and they also insisted on helping her with her personal care as well even when I said it wasn't necessary. And she was only there on respite!!! They are so attentive to her every need and have so many activities to keep her busy and stimulated, including regular musical performances from musicians and artists AND my mom loves playing the piano there too. She was socializing and interacting with people, something she had missed due to the pandemic. It's almost like Chartwell Kanata had revitalized her. They are also beyond accommodating here. My mother moved from their respite 1 bedroom , to a spacious Studio room after signing a 1 year lease. but 8 months later she found the room too big and she also wanted to be closer to the dining room due to her weakening mobility at 95yrs young and she was moved to the closest room to the dining room in a month. Every move was always meet with full understanding and support by management, as the comfort of their residents is always a priority for them. Health and Safety I give Chartwell Kanata 5 STARS PLUS with not ONE single outbreak during the pandemic. Following all protocol as their #1 Priority, is keeping it's residents safe. As Chartwell Kanata was also the first Retirement Residence in Ottawa as well as the first Chartwell in Ontario and Canada to have 100% Employee vaccinated with the 1st dose of the Covid -19 Vaccine by Jul 2021.And by the end of AUGUST 2021, WITH THE SUPPORT OF ALL RESIDENTS, STAFF, FRIENDS AND FAMILIES….. TOGETHER THEY REACHED 100% "FULL VACCINATION" STATUS FOR ALL EMPLOYEES AND RESIDENTS!!! WHICH WAS AMAZING. "A COMMUNITY AS STRONG, SUPPORTIVE, UNDERSTANDING AND KIND AS THIS ONE IS A GIFT" said their GM Kate Mahon. And since then have had another vaccination blitz for the 3rd booster shot at end of October 2021 for the residents. You can always check out Chartwell Kanata safely by taking a Virtual tour of the Residence online.

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1-855-461-0685

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