At Chartwell, we want you to experience the sense of safety, support and peace of mind you deserve from the first day you move in with us. Here’s why Chartwell residences are safe places to call home:

  1. We diligently follow all provincial and public health guidance and provide PPE to our employees.
  2. Our residences have enhanced infection prevention and control protocols.
  3. Staff are on-site 24-7 to support you, if and when you need assistance.
  4. Our new Transition Together Move-In Program helps you safely ease into life in your new home with peer support.
  5. Family visit protocols remain in place to ensure you stay connected with loved ones.
  6. Our residence staff have transparent and regular communication with residents and their families so you always know what’s going on. 

While safety remains our top priority, we also foster safe opportunities for socialization and engagement so you can enjoy the lifestyle at Chartwell to the fullest.

Chez Chartwell, nous tenons à ce que vous éprouviez le sentiment de sécurité, de soutien et de tranquillité d’esprit que vous méritez dès le premier jour de votre emménagement chez nous. Voici pourquoi les résidences Chartwell sont des milieux sécuritaires où il fait bon vivre :

  1. Nous suivons avec diligence toutes les directives provinciales et de la santé publique et fournissons l’ÉPI nécessaire à nos employés.
  2. Nos résidences appliquent des protocoles renforcés de prévention et de contrôle des infections.
  3. Le personnel est présent sur place en tout temps pour vous aider quand vous en avez besoin.
  4. Notre nouveau programme « Vivre la transition ensemble » vous aide à vous installer dans votre nouvelle résidence en toute sécurité, en bénéficiant du soutien de vos pairs et du personnel.
  5. Les protocoles de visites des familles demeurent en place pour vous permettre de maintenir des liens avec vos proches.
  6. Le personnel de notre résidence entretient une communication transparente et régulière avec les résidents et leurs familles afin de vous tenir au courant de tout ce qui se passe.

Bien que la sécurité demeure notre priorité absolue, nous favorisons également les occasions de socialisation et de participation en toute sécurité afin que vous puissiez profiter pleinement du mode de vie offert chez Chartwell.

Chartwell James Street Retirement Residence

148 James Street, Bracebridge, Ontario P1L 1S7

    Reviews for this Residence- Overall Ratings -   (4.5)

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Susan Wilson

Our mother has been a resident at James St Retirement Residence for the past 4 years. She is extremely happy and healthy living there and has been very well taken care of during these challenging times. The residence is clean, well maintained and cheerful. I can not say enough good things about the staff and the management. They go above and beyond to make the residence an active and welcoming place to live and visit. As a family, we could not be happier to know that our mom is living in such a lovely place.

Allyson Kinsley

I would like to thank management and all the staff at James Street Chartwell for their dedication to creating a wonderful environment for my Mom, who moved into Chartwell two years ago. Even now, during COVID, they work tirelessly to ensure my mom is healthy , happy and safe.

Wendy Hayes

My parents were lucky enough to reside at this location for over 2 years. The staff went over and above to ensure that their care and well being was looked after. I cannot express our gratitude to everyone there. A wonderful home for your parent or parents.

John Bendixsen

My Mother spent the last almost two years of her life at James Street. Her room was pleasant and she was happy there. The food was also very good and on occasion great (I've eaten there). All of the staff I met were pleasant, friendly and helpful. My Sister and I live far away. if we had a concern about her whereabouts, we would call the residence to see if she had signed out or if someone needed to check on her, which they did without complaint. When (not if) power outages occur, the staff walks food up even to the second and third floor to ensure the residents are fed. If a resident is not capable of going to the dining room for meals, tray service is available for a small additional cost. In the last six months of her life, her health deteriorated rapidly. James Street is not a nursing home, but the staff there went above and beyond to do what they could to take care of her. (There weren't any openings at nearby nursing homes). I regret that I did not have the opportunity to see staff members as we left for the last time to say Thank You. JohnB

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