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Resident Quotes

“A big shoutout of gratitude and thanks to the staff and management of Chartwell Tranquility Place. You are ALL doing a tremendous job of keeping us safe and well fed. We will survive!”

Chartwell Tranquility Place resident

I simply adore my home. All of us are family – both residents and staff. All staff does is make sure we are healthy and they are all great people. I love them all.”

Chartwell resident

The staff are running this place like a well-oiled machine, and I sincerely commend them. Thank you for not abandoning us during this difficult time. I can't imagine what you are all going through, and I hope that you and your families stay safe. I thank you from the bottom of my heart.”

Chartwell resident

You are our front line, and you keep us all safe. Thank you!

Chartwell resident

Family Quotes

“Thanks so much for all your hard work and diligence in keeping your residents safe! We know that everyone working there is doing their very best to keep our loved ones safe and happy! Please know that this gives us a huge feeling of relief. You are all amazing!”

Family member at Chartwell Langley Gardens

I just want you to know that our family is over-the-top happy with you, your staff and the company. My Mom always says how much she loves living at Chartwell Ridgepoint. I have met many other residents and they all say the same thing. I also have met many of your teammates and staff and watched them in action. They are an incredible bunch! Thank you for all you do!”

Family member at Chartwell Ridgepoint

“I am writing to express our deep appreciation for the exemplary standard of care that you and your staff have displayed under these exceptionally trying times. We are greatly reassured that our mother is sheltered and supported by you and your team with great respect, compassion and safety. We could not ask for more. We are grateful for the leadership and attention to health that you and your staff provide, and we support your valiant efforts in these challenging circumstances.

Family member at Chartwell Oak Park Terrace

"With all the negativity that surrounds us during this COVID-19 crisis, I just wanted to take a moment and salute everyone at Chartwell Gibson LTC. Without a doubt, you are an exceptional group of people, working together to care for our loved ones. My mother adores all of the caregivers and definitely understands the stress each of you has had to endure during these especially challenging times. From the bottom of our hearts we say thank you for all the measures you continue to instill for the safety of the residents and the staff!”

Family member at Chartwell Gibson Long Term Care

“My congratulations to the hard work of Chartwell Grenadier staff in grappling with the COVID-19 situation at the residence. You have done an outstanding job communicating with everyone about the efforts to keep the residents safe. Thank you!”

Family member at Chartwell Grenadier

“Just a short note to thank you all for the constant communications and to express our deep gratitude to you for the care and compassion you’re showing to our mother. Wishing each of you continued strength and courage as you care for others in these challenging times.”

Family member at Chartwell Tranquility

“I wanted to extend my personal thanks to you and all the staff at Chartwell Stonehaven for the extra special care you showed my mother and all other mothers. I told her I was going to send my personal thanks and she reminded me (as mothers do) how much everyone was doing everyday for her and all residents especially in these extremely difficult times. I have said it many times, but I believe my mom is in the best place possible, especially now. Thank you.”

Family member at Chartwell Stonehaven

“The staff at Chartwell Oakville are like the sisters and brothers I’ve always needed in supporting the loving care of my mother. Thank you all for all you do, every single day. I wish you all well!”

Family member at Chartwell Oakville

“Thank you Chartwell Clair Hills. You’re taking such compassionate and loving care of your residents! Thank you for going above and beyond. My Mom is fortunate to be in your care.”

Family member at Chartwell Clair Hills

“Thanks so much to Chartwell Birchwood in Chilliwack! They are doing such a wonderful job of looking after my mom and dad. The staff are constantly looking for ways to keep the residents busy, encouraged and uplifted, and it is working. These are difficult times but I am ever so grateful to have such amazing people caring for my parents. Thank you so much.”

Family member at Chartwell Birchwood

“Just a quick note to tell you all that I think you are all fabulous! I get very upset when I hear the bad press about Chartwell’s Long Term Care. I know that a few places have had many issues, but the Waterford Staff should not be clumped together with the homes that are failing their residents. I know what a dedicated, caring and professional group you all are. I feel 100% confident in the care my mother is receiving. You are my heroes!”

Family member at Chartwell Waterford Long Term Care

“Thank you so much to Chartwell staff for looking after my parents so cautiously. I know they are in the best possible hands.”

Family member at Chartwell Harwood

“Just wanted to reach out and thank you and your staff for facilitating moms first visit outside in 6 months. She was so happy to enjoy the sun and to sit and visit. It was such a positive experience that I hope mom will want to visit again soon. Again my sincere thanks to you and the entire staff at Hollandview for all you have done to keep mom safe and for everything you do day in and day out to make life as full and rich as possible for her, we are grateful! Take care and be well.”

Family member at Chartwell Hollandview


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