Chartwell’s Management of COVID-19

A Note from our CEO

March 27, 2020

The rapid spread of COVID-19 in Canada over the past week reinforces the necessity for urgent and decisive response strategies. This is especially important for us at Chartwell as we care for some of the most vulnerable people to COVID-19. Our main focus continues to be the safety and well-being of our residents and our staff.

Chartwell has always maintained strong infection control and management protocols and practices. In response to COVID-19, we moved rapidly to significantly enhance and complement these practices and protocols. Additional measures include restricted access to our homes to essential visitors, staff and service providers only, active screening of anyone entering a property, including staff, enhanced cleaning and disinfection procedures, restrictions on community events, social distancing, special dining arrangements, and many other measures. We have increased health monitoring of our residents and follow all directions of public health and relevant government authorities. We are also ensuring that we have appropriate personal protective equipment and supplies available for staff when needed.

We are a People Business. Chartwell residences are home to 28,000 seniors in over 200 locations. We operate 24 hours a day, 7 days a week, 365 days a year.

Our residents choose to live in a retirement residence to not only feel supported but also engaged and connected. That is what differentiates senior living from living alone. Our residents know that someone is always there for them, whether a friend or neighbor within the residence, or our staff who not only see their jobs as delivering services and care but to also live up to Chartwell’s vision of Making People’s Lives Better.

The restriction on various residences’ activities implemented in response to the COVID-19 pandemic has significantly impacted our residents’ lives and those of their families. To mitigate this impact, our staff has been working in many inspirational ways to develop social-isolation approaches to daily tasks for our residents and to create activities that minimize the risk of transmission, while also ensuring the residents feel cared for, engaged, and part of a community during this difficult time. The acts of kindness and genuine compassion that I have seen from our staff in the past few weeks along with the words of appreciation and the expressions of gratitude from our residents and their loved ones to our staff, are what gives us hope, every day, as we care for our residents, and each other. We stand strong and will come out of this crisis even stronger together.

Vlad Volodarski
Chief Executive Officer

A Note from our CEO

March 21, 2020

While the pace of COVID-19’s progression in Canada has been rapid, I want to assure everyone that our residence staff, along with the outstanding support from our regional and corporate teams, are doing truly extraordinary work to serve, care for and support our residents during these trying times.

We are also participating in extensive collaboration with our industry peers, associations and government agencies to effect a coordinated response and to share best practices and knowledge. Our shared belief is that we need to do everything we can to be successful in fighting this pandemic and with every decision, put our residents first.

What I’ve found most remarkable in such an unprecedented time as this is the supportive feedback we have received from our residents and families, who understand the efforts we are making to keep them, and our staff, safe.

Thank you.

Vlad Volodarski
Chief Executive Officer

A Note from our CEO

March 16, 2020

Today, more than ever the top priority of every member of the Chartwell organization is the safety and well-being of our residents and their families. We have significantly enhanced our already stringent infection control and management measures to minimize the transmission of the COVID-19 virus to and within our homes and to promote the health and safety of those living and working at Chartwell. That includes full compliance with recommendations of public health authorities, increased cleaning and disinfection practices, ongoing health monitoring of our residents, quarantine protocols and supports where necessary. We also restricted access to our homes to Essential Visitors only and require active screening for anyone who does enter our residences, including staff.

I know this means that our residents’ families will not be able to see their loved ones at the time when the personal connection, family warmth and support are more important than ever. We made this decision because our residents have higher vulnerability to this virus and our primary goal must be to keep them safe. I want to assure families who may also themselves be in self-isolation, that their loved ones are supported in a safe environment and that we are committed to providing you with as much ongoing communication as possible in these circumstances.

Chartwell’s residences’ staff, with the outstanding support from our regional and corporate teams, are doing truly extraordinary work to serve, care for and support our residents during these trying times. I want to express my heartfelt thanks to all Chartwell employees for their tremendous efforts, commitment and dedication to Making People’s Lives Better. I am confident that together we will succeed in overcoming this challenge through our combined efforts.

Vlad Volodarski
Chief Executive Officer

March 13, 2020

The health and safety of our residents, their families and our staff is our first priority and a duty we take seriously. As the situation with COVID-19 evolves, we are taking more stringent precautionary measures to assist in the prevention of transmission of the virus and to comply with new recommendations from government officials and public health experts.

Essential Visitors Only

Effective immediately, we are requiring that only essential visitors be permitted into our residences. Essential visitors are defined as relatives who have a loved one who is critically ill.

Essential visitors must comply with active screening measures, and those who fail screening or who refuse screening will not be permitted to enter. No other visitors will be permitted to enter our residences; instead they will be asked to keep in touch with loved ones by phone or other technologies, as available.

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Use of gloves and masks as appropriate
  • Increased cleaning and disinfection of high-touch surfaces


If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English Canada
Sharon Ranalli, Vice President, Marketing & Communications

French Canada
Michele Fortier, Senior Communication Manager

COVID-19 Update

Outbreak Update – Daily Update

Chartwell has been informed of one or more confirmed cases of COVID-19 at the residences listed below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support. Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

Affected Residences:

  • Villa Forum Long Term Care Residence in Mississauga, Ontario - March 30, 2020
  • Chartwell Wynfield Retirement Residence in Oshawa Ontario - March 30, 2020
  • Chartwell Bayview Retirement Residence in Belleville, Ontario - March 30, 2020
  • Chartwell Gibson Long Term Care Residence in Toronto , Ontario - March 28, 2020
  • Chartwell Cedarbrooke Retirement Residence in Mission, British Columbia – March 28, 2020
  • Chartwell Langley Gardens Retirement Residence in Langley, British Columbia – March 26, 2020
  • Chartwell Ridgepointe Retirement Residence in Kamloops, British Columbia – March 26, 2020
  • Chartwell Manoir Saint-Jérôme résidence pour retraités in Saint-Jérôme, Quebec - March 25, 2020
  • Chartwell Greenfield Park Retirement Residence in Longueuil, Quebec - March 24, 2020