CEO Messages  ∣   COVID-19 Updates

COVID-19 Updates

Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

Of the homes with previously confirmed COVID-19 cases, 38 residences including 28 retirement residences and 10 long term care residences have successfully cleared the incubation period of the disease with no further cases noted.

Chartwell has been informed of one or more confirmed cases of COVID-19 at the residences listed below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

  • Chartwell Queen's Square Retirement Residence, Cambridge, Ontario - May 25, 2020
  • Chartwell Eau Claire Care Residence, Calgary, Alberta - May 19, 2020
  • Chartwell Domaine des Trembles résidence pour retraités, Gatineau, Quebec - May 19, 2020
  • Chartwell Le Wellesley résidence pour retraités, Pointe-Claire, Quebec - May 19, 2020
  • Chartwell Wynfield Retirement Residence, Oshawa, Ontario - May 18, 2020
  • Chartwell Appartements de Bordeaux pour retraités, Quebec City, Quebec - May 17, 2020
  • Chartwell Manoir Saint-Jérôme résidence pour retraités, Saint-Jérôme, Quebec - May 17, 2020
  • Chartwell Stillwater Creek Retirement Residence, Nepean, Ontario - May 16, 2020
  • Chartwell Manoir Kirkland résidence pour retraités, Kirkland, Quebec - May 15, 2020
  • Chartwell Grenadier Retirement Residence, Toronto, Ontario - May 7, 2020
  • Chartwell Avondale Retirement Residence, Toronto, Ontario - May 5, 2020
  • Chartwell Rockcliffe Retirement Residence, Ottawa, Ontario - May 2, 2020
  • Chartwell Manoir et Cours de l'Atrium résidence pour retraités, Quebec City, Quebec - April 28, 2020
  • Chartwell Empress Kanata Retirement Residence, Kanata, Ontario - April 27, 2020
  • Chartwell Regency Retirement Residence, Mississauga, Ontario - April 27, 2020
  • Chartwell Willow Retirement Community, Maple Ridge, British Columbia - April 18, 2020
  • Chartwell Bois-de-Boulogne résidence pour retraités, Montreal, Quebec - April 17, 2020
  • Chartwell Willowdale Retirement Residence, Smiths Falls, Ontario - April 3, 2020

Chartwell Long Term Care Residences

  • Chartwell Royal Oak Long Term Care Residence, Kingsville, Ontario - May 23, 2020
  • Chartwell Wenleigh Long Term Care Residence, Mississauga, Ontario - May 20, 2020
  • Chartwell Brant Centre Long Term Care Residence, Burlington, Ontario - May 15, 2020
  • Chartwell Westmount Long Term Care Residence, Kitchener, Ontario - May 9, 2020
  • Chartwell Aurora Long Term Care Residence, Aurora, Ontario - April 10, 2020
  • Chartwell Westbury Long Term Care Residence, Etobicoke, Ontario - April 5, 2020
  • Chartwell Ballycliffe Long Term Care Residence, Ajax, Ontario - April 3, 2020
  • Chartwell White Eagle Long Term Care Residence, Toronto, Ontario - April 2, 2020

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English Canada
Sharon Ranalli, Vice President, Marketing & Communications

French Canada
Michele Fortier, Senior Communication Manager