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96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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Visitor Information


Alberta Long Term Care and Assisted Living Residences

Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy as a way to protect everyone. These changes are compliant with the most current directive that was issued by the Chief Medical Officer of Health.

Each resident can identify up to two designated family/support persons who are seen as essential to maintaining the resident’s mental and physical wellbeing. These persons may be a family member, friend, companion, support worker, power of attorney/trustee, agent, legal guardian or any other person identified by the resident. Prior to entering a Chartwell Retirement Residence in Alberta as a designated family/support person, please contact the residence to coordinate a convenient time to visit in order to help manage the number of people on-site.

We thank you again for your partnership in keeping everyone safe.

Indoor Visits

Only those visiting persons identified as designated family/support persons (and other extenuating circumstances) are permitted to visit residents within the site at this time. These designated family/support persons must be supported as essential to the maintenance of the resident's mental and physical wellbeing, even in the event of an outbreak situation. All visiting persons must appropriately wear a mask and understand Safe Visiting Practices.

Outdoor Visits

Outdoor visits are permitted for those residents who are not required to isolate or quarantine. Visits are limited to 5 people (including the resident) in a designated outdoor space. Visitors must remain outdoors at all times. Visitors must appropriately wear a mask and must understand Safe Visiting Practices.

Long Term Care and Assisted Living Residences

British Columbia Long Term Care and Assisted Living Residences

Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy as a way to protect everyone. These changes are compliant with the most current directive that was issues by the Chief Medical Officer of Health.

Prior to entering a Chartwell Retirement Residence in British Columbia as an essential visitor, you will be required to complete the Essential Visit Assessment form and have it signed by the General Manager. Once your form is approved, you will not need to complete this form again, however your visits to the residence will be recorded at your time of arrival and departure.

We thank you again for your partnership in keeping everyone safe.

Essential visits

Essential visits are those essential for compassionate care, paramount to the resident's physical or mental wellbeing, or those to assist with decision making or resident security. Essential visits are limited to one visitor per resident within the same residence at a time. A visitor who is a child may be accompanied by one parent, guardian or family member. Residence staff or a health authority will determine if a visit is essential. Essential Visitors must wear a medical-grade mask provided by the residence and understand Safe Visiting Practices.

Family/Social Visits

Family/Social Visits are intended to support a resident's emotional wellbeing and are limited to one designated visitor per resident. Social visits must be booked in advance and will cease should the residence go into an outbreak situation. The residence will determine the location for social visits, which may be indoors or outdoors. Visitors must wear a medical-grade mask provided by the residence and understand Safe Visiting Practices.

Long Term Care and Assisted Living Residences

Ontario Retirement and Ontario Long Term Care

Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy as a way to protect everyone. These changes are compliant with the directive that was issued by the Chief Medical Officer of Health on September 8, 2020.

Effective September 9, 2020 (Long Term Care) and September 15, 2020 (Retirement) all visitors will need to attest to having been trained on infection prevention and control measures including how to safely put on and take off PPE and hand hygiene prior to their first visit with the resident and then monthly thereafter, as well as on the homes visitor policy.

Prior to your next visit to a Chartwell retirement residence or Chartwell long term care residence, you are required to review the documents and instructional videos below.

Chartwell Retirement Residences

Long Term Care Residences

Effective November 30, 2020, all visitors to a Long Term Care residence will need to show proof of a negative Covid-19 test within the last 7 or 14 days, as well as verbally attest to not having a subsequent positive test, depending on the public health region where the home is located.

Quebec Retirement Residences

Thank you for your ongoing support while we remain focused on keeping our residents, their families, and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy to protect everyone.

As of September 2020, the Quebec government has introduced a progressive regional alert and intervention system. The regional alert system with progressive intervention criteria defines additional measures to be taken as needed to ensure public safety in each of Québec’s socio-health regions. To find out the alert level in your region, consult the Map of COVID-19 alert levels by region.

If it becomes necessary to raise the level of intervention to slow the spread of the virus, the implemented measures will depend on the alert level. Four alert levels have been defined, as follows, with commensurate intervention:

  • Level 1–Vigilance
  • Level 2–Early Warning
  • Level 3–Alert
  • Level 4–Maximum Alert
Visitors* Level 1–Vigilance
(green zone)
Level 2–Early Warning
(yellow zone)
Level 3–Alert
(orange zone)
Level 4–Maximum Alert
(red zone)
Interior and exterior Maximum 10 persons at a time from 3 households, which must be adjusted according to the size of the unit, respecting the physical distance of 2 meters. Maximum 10 persons at a time from 3 households, which must be adjusted according to the size of the unit, respecting the physical distance of 2 meters. Maximum 6 persons at a time from 2 households, which must be adjusted according to the size of the unit, respecting the physical distance of 2 meters. Not allowed*

*Except for caregivers – please confirm with the residence.

We recommended that you contact the retirement home prior to visit to confirm guidelines in place at that time. We thank you again for your partnership in keeping everyone safe.