Book a virtual or on-site tour. Move-Ins Now Accepted. New Infection Prevention Measures In Place for Enhanced Safety.
96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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Visitor Information


British Columbia Long Term Care and Assisted Living Residences

Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy as a way to protect everyone. These changes are effective October 6,2020.

As noted from the British Columbia Ministry of Health, Long Term Care and Assisted Living homes will be allowing indoor visits between residents and one designated family member or friend.

Prior to entering a Chartwell Retirement Residence in British Columbia, you will be required to complete the Essential Visit Assessment form and have it signed by the General Manager. Once your form is approved, you will not need to complete this form again, however your visits to the residence will be recorded at your time of arrival and departure.

We thank you again for your partnership in keeping everyone safe.

Long Term Care and Assisted Living Residences

Ontario Retirement and Ontario Long Term Care

Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy as a way to protect everyone. These changes are compliant with the directive that was issued by the Chief Medical Officer of Health on September 8, 2020.

Effective September 9, 2020 (Long Term Care) and September 15, 2020 (Retirement) all visitors will need to attest to having been trained on infection prevention and control measures including how to safely put on and take off PPE and hand hygiene prior to their first visit with the resident and then monthly thereafter, as well as on the homes visitor policy.

Prior to your next visit to a Chartwell retirement residence or Chartwell long term care residence, you are required to review the documents and instructional videos below.

Chartwell Retirement Residences

Long Term Care Residences

Quebec Retirement Residences

Thank you for your ongoing support while we remain focused on keeping our residents, their families, and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy to protect everyone.

As of September 2020, the Quebec government has introduced a progressive regional alert and intervention system. The regional alert system with progressive intervention criteria defines additional measures to be taken as needed to ensure public safety in each of Québec’s socio-health regions. To find out the alert level in your region, consult the Map of COVID-19 alert levels by region.

If it becomes necessary to raise the level of intervention to slow the spread of the virus, the implemented measures will depend on the alert level. Four alert levels have been defined, as follows, with commensurate intervention:

  • Level 1–Vigilance
  • Level 2–Early Warning
  • Level 3–Alert
  • Level 4–Maximum Alert
Visitors* Level 1–Vigilance
(green zone)
Level 2–Early Warning
(yellow zone)
Level 3–Alert
(orange zone)
Level 4–Maximum Alert
(red zone)
Interior and exterior Maximum 10 persons at a time from 3 households, which must be adjusted according to the size of the unit, respecting the physical distance of 2 meters. Maximum 10 persons at a time from 3 households, which must be adjusted according to the size of the unit, respecting the physical distance of 2 meters. Maximum 6 persons at a time from 2 households, which must be adjusted according to the size of the unit, respecting the physical distance of 2 meters. Not allowed*

*Except for caregivers – please confirm with the residence.

We recommended that you contact the retirement home prior to visit to confirm guidelines in place at that time. We thank you again for your partnership in keeping everyone safe.