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96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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COVID-19 Updates


Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has declared an outbreak at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

  • Chartwell Belvédères de Lachine – care unit only, Lachine, Quebec - January 16, 2021
  • Chartwell Leamington Retirement Residence, Leamington, Ontario - January 15, 2021
  • Chartwell Hollandview Trail Retirement Residence, Aurora, Ontario - January 15, 2021
  • Chartwell Terrace on the Square Retirement Residence, Waterloo, Ontario - January 14, 2021
  • Chartwell Regency Retirement Residence, Mississauga, Ontario - January 14, 2021
  • Chartwell Emerald Hills Retirement Residence, Sherwood Park, Alberta - January 11, 2021
  • Chartwell Clair Hills Retirement Residence, Waterloo, Ontario - January 10, 2021
  • Chartwell Elmira Retirement Residence, Elmira, Ontario - January 10, 2021
  • Chartwell Duke of Devonshire Retirement Residence, Ottawa, Ontario - January 8, 2021
  • Chartwell Royal Marquis Retirement Residence, Windsor, Ontario - January 7, 2021
  • Chartwell Grenadier Retirement Residence, Toronto, Ontario - January 7, 2021
  • Chartwell Oak Ridges Retirement Residence, Richmond Hill, Ontario - January 5, 2021
  • Chartwell Bankside Retirement Residence, Kitchener, Ontario - January 4, 2021
  • Chartwell Manoir Saint-Jérôme résidence pour retraités – phase 5, Saint-Jerome, Quebec - January 3, 2021
  • Chartwell L’Envol résidence pour retraités, Quebec City, Quebec - January 3, 2021
  • Chartwell Villa Rive-Sud résidence pour retraités, Longueuil, Quebec - January 1, 2021
  • Chartwell Lansing Retirement Residence, Toronto, Ontario - December 30, 2020
  • Chartwell Hawthorn Retirement Residence, Edmonton, Alberta - December 22, 2020
  • Chartwell Villa Jonquière résidence pour retraités, Saguenay, Quebec - December 21, 2020
  • Chartwell Jardins de la Gare résidence pour retraités, Saint-Hyacinthe, Quebec - December 13, 2020
  • Chartwell Heritage Valley Retirement Residence, Edmonton, Alberta - December 9, 2020
  • Chartwell St Albert Retirement Residence, St. Albert, Alberta - December 8, 2020
  • Chartwell Lakeshore Retirement Residence, Burlington, Ontario - December 3, 2020
  • Chartwell Griesbach Retirement Residence, Edmonton, Alberta - November 15, 2020

Chartwell Long Term Care Residences

  • Chartwell Pine Grove Long Term Care Residence, Woodbridge, Ontario - January 9, 2021
  • Chartwell Aurora Long Term Care Residence, Aurora, Ontario - January 7, 2021
  • Chartwell Waterford Long Term Care Residence, Oakville, Ontario - January 5, 2021
  • Chartwell Royal Oak Long Term Care Residence, Kingsville, Ontario - December 31, 2020
  • Chartwell Gibson Long Term Care Residence, North York, Ontario - December 31, 2020
  • Chartwell Malaspina Care Residence, Nanaimo, British Columbia - December 27, 2020
  • Chartwell Westmount Long Term Care Residence, Kitchener, Ontario - December 27, 2020
  • Chartwell Brant Centre Long Term Care Residence, Burlington, Ontario - December 25, 2020
  • Chartwell Woodhaven Long Term Care Residence, Markham, Ontario - December 5, 2020
  • Chartwell White Eagle Long Term Care Residence, Toronto, Ontario - December 4, 2020
  • Cawthra Gardens Long Term Care Residence, Mississauga, Ontario - November 19, 2020
  • Villa Forum Long Term Care Residence, Mississauga, Ontario - November 10, 2020
  • Chartwell Trilogy Long Term Care Residence, Scarborough, Ontario - October 15, 2020

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications
sranalli@chartwell.com

Quebec inquiries
Michele Fortier, Senior Communication Manager
mfortier@chartwell.com