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COVID-19 Updates


Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has declared an outbreak at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

    Ontario

  • Chartwell Quail Creek, Renfrew, Ontario – August 15, 2022
  • Chartwell Scarlett Heights, Etobicoke, Ontario – August 12, 2022
  • Chartwell Allandale Station, Barrie, Ontario – August 11, 2022
  • Chartwell Meadowbrook, Lively, Ontario – August 11, 2022
  • Chartwell New Edinburgh Square, Ottawa, Ontario – August 11, 2022
  • Chartwell Guildwood, Scarborough, Ontario – August 10, 2022
  • Chartwell Oak Park Terrace, Windsor, Ontario – August 10, 2022
  • Chartwell Southwind, Sudbury, Ontario – August 10, 2022
  • Chartwell Van Horne, Smiths Falls, Ontario – August 10, 2022
  • Chartwell Royalcliffe, London, Ontario – August 8, 2022
  • Chartwell Conservatory Pond, Kingston, Ontario – August 8, 2022
  • Chartwell Westmount, Kitchener, Ontario – August 5, 2022
  • Chartwell Bowmanville Creek, Bowmanville, Ontario – August 3, 2022
  • Chartwell Constantia, Vaughan, Ontario – August 3, 2022
  • Chartwell Oxford Gardens, Woodstock, Ontario – August 2, 2022
  • Chartwell Rouge Valley, Markham, Ontario – July 30, 2022
  • Chartwell Kingsville, Kingsville, Ontario – July 29, 2022
  • Chartwell Wynfield, Oshawa, Ontario – July 28, 2022
  • Chartwell Lord Lansdowne, Ottawa, Ontario – July 26, 2022
  • Chartwell Wellington Park, Guelph, Ontario – July 26, 2022
  • Chartwell Oak Ridges, Richmond Hills, Ontario – July 25, 2022
  • Chartwell Grenadier, Toronto, Ontario – July 20, 2022
  • Chartwell Valley Vista, Vaughan, Ontario – July 16, 2022
  • Chartwell Wedgewood, Brockville, Ontario – July 16, 2022
  • Chartwell Barton, Newmarket, Ontario – July 7, 2022
  • Quebec

  • Chartwell Faubourg Giffard, Quebec City, Quebec – August 9, 2022
  • Chartwell Villa de l'Estrie, Sherbrooke, Quebec – August 9, 2022
  • Chartwell Oasis Saint-Jean, Saint-Jean-Sur-Richelieu, Quebec – August 8, 2022
  • Chartwell Villa Rive-Sud, Longueuil, Quebec – August 3, 2022
  • Chartwell Villa Chicoutimi, Saguenay, Quebec – July 25, 2022
  • Chartwell Manoir et Cours de l'Atrium, Quebec City, Quebec – July 18, 2022
  • Chartwell Trait-Carré, Quebec City, Quebec – July 10, 2022
  • Chartwell Manoir Saint-Jérôme, Saint-Jérôme, Quebec – July 3, 2022
  • Alberta

  • Chartwell Griesbach, Edmonton, Alberta – August 8, 2022
  • Chartwell Colonel Belcher, Calgary, Alberta – July 27, 2022
  • Chartwell St. Albert, St. Albert, Alberta – July 26, 2022
  • Chartwell Emerald Hills, Sherwood Park, Alberta – July 25, 2022
  • British Columbia

    No reported outbreaks at this time

Chartwell Long Term Care Residences

    Ontario

  • Chartwell Royal Oak Long Term Care Residence, Kingsville, Ontario – August 15, 2022
  • Chartwell Brant Centre Long Term Care Residence, Burlington, Ontario – August 11, 2022
  • Chartwell Aurora Long Term Care Residence, Aurora, Ontario – August 10, 2022
  • Chartwell London Long Term Care Residence, London, Ontario – July 29, 2022
  • Regina Gardens Long Term Care Residence, Hamilton, Ontario – July 28, 2022
  • Chartwell Wenleigh Long Term Care Residence, Mississauga, Ontario – July 27, 2022
  • Queen's Garden Long Term Care Residence, Oshawa, Ontario – July 26, 2022
  • Chartwell Trilogy Long Term Care Residence, Scarbrough, Ontario – July 12, 2022
  • Chartwell Woodhaven Long Term Care Residence, Markham, Ontario – July 8, 2022
  • British Columbia

    No reported outbreaks at this time

Thank you for your ongoing support while we remain focused on keeping our residents, their families, and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy to protect everyone. These changes are compliant with the most current directive that was issues by the Chief Medical Officer of Health.

We thank you again for your partnership in keeping everyone safe.

Vaccination

All visitors 12 years of age and older must provide proof of being fully vaccinated when visiting an Assisted Living or Long Term Care residence. Exceptions are made for visitors under 12yrs of age, end of live visits or those with documented evidence of a medical exemption.

Rapid Testing (Long-Term Care only)

Visitors 12 years or older must undergo rapid antigen testing for COVID 19. Testing can occur at the residence or by using an at home rapid antigen test kit. Individuals who test positive will not be permitted to enter.

Masking

Medical masks must be worn at all times when in common areas. Masks may be removed when visiting in a single occupancy room.

Visits

All types of visits (essential, designated and social) are permitted. Social visits will be suspended in the home when an outbreak is declared and/or as directed by the Medical Health Officer. To accommodate need for active screening and rapid antigen testing (LTC only) homes may have designated times for visiting.

Please refer to the BC Ministry of Health Visitor Guidelines for Assisted Living and Long Term Care for full details.

For more information, please visit the BC Ministry of Health Visitor Guidelines for Assisted Living and Long term Care.


Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of COVID-19. With the pandemic situation constantly evolving, we continue to adapt our visitor policy to protect everyone. These changes are compliant with the most current directives issued by the Chief Medical Officer of Health in each province that we operate in.

As protocols vary across provinces and regions, we ask that you please call the Chartwell retirement residence you are looking to visit directly to understand their most up-to-date visitor policy, including measures around:

  • Essential caregivers and designated family/support persons
  • Indoor and outdoor visits
  • Vaccination status
  • Masking / PP&E
  • Screening

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications
sranalli@chartwell.com

Quebec inquiries
Michele Fortier, Senior Communication Manager
mfortier@chartwell.com