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COVID-19 Updates


Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has declared an outbreak at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

    Ontario

  • Chartwell Allandale Station Retirement Residence, Barrie, Ontario – May 4, 2022
  • Chartwell Isabella Retirement Residence, Thunder Bay, Ontario – May 1, 2022
  • Chartwell Meadowbrook Retirement Residence, Lively, Ontario – April 29, 2022
  • Chartwell Westmount Retirement Residence, Kitchener, Ontario – April 27, 2022
  • Chartwell Oak Park Terrace Retirement Residence, Windsor, Ontario – April 26, 2022
  • Chartwell Bridlewood Retirement Residence, Gloucester, Ontario – April 26, 2022
  • Chartwell Anne Hathaway Retirement Residence, Stratford, Ontario – April 25, 2022
  • Chartwell Leamington Retirement Residence, Leamington, Ontario – April 25, 2022
  • Chartwell Oxford Gardens Retirement Residence, Woodstock, Ontario – April 24, 2022
  • Chartwell McConnell Retirement Residence, Cornwall, Ontario – April 24, 2022
  • Chartwell Chateau Cornwall Retirement Residence, Cornwall, Ontario – April 22, 2022
  • Chartwell Georgian Retirement Residence, Dundas, Ontario – April 21, 2022
  • Chartwell Park Place Retirement Residence, Aurora, Ontario – April 20, 2022
  • Chartwell Wynfield Retirement Residence, Oshawa, Ontario – April 20, 2022
  • Chartwell Jackson Creek Retirement Residence, Peterborough, Ontario – April 19, 2022
  • Chartwell Bowmanville Creek Retirement Residence, Bowmanville, Ontario – April 19, 2022
  • Chartwell Oak Park Lasalle Retirement Residence, Windsor, Ontario – April 19, 2022
  • Chartwell Quail Creek Retirement Residence, Renfrew, Ontario – April 18, 2022
  • Chartwell Elmira Retirement Residence, Elmira, Ontario – April 18, 2022
  • Chartwell Rouge Valley Retirement Residence, Markham, Ontario – April 18, 2022
  • Chartwell Kingsville Retirement Residence, Kingsville, Ontario – April 17, 2022
  • Chartwell Hartford Retirement Residence, Morrisburg, Ontario – April 16, 2022
  • Chartwell Riverpark Retirement Residence, Nepean, Ontario – April 16, 2022
  • Chartwell Barton Retirement Residence, Newmarket, Ontario – April 15, 2022
  • Chartwell Empress Kanata Retirement Residence, Kanata, Ontario – April 14, 2022
  • Chartwell Hollandview Trail Retirement Residence, Aurora, Ontario – April 14, 2022
  • Chartwell Oak Ridges Retirement Residence, Richmond Hill, Ontario – April 14, 2022
  • Chartwell Grenadier Retirement Residence, Toronto, Ontario – April 14, 2022
  • Chartwell Oak Park Terrace Retirement Residence, Windsor, Ontario – April 14, 2022
  • Chartwell Harwood Retirement Residence, Ajax, Ontario – April 8, 2022
  • Chartwell Scarlett Heights Retirement Residence, Etobicoke, Ontario – April 7, 2022
  • Chartwell Royal Marquis Retirement Residence, Windsor, Ontario – April 5, 2022
  • Chartwell Tranquility Place Retirement Residence, Brantford, Ontario – April 5, 2022
  • Chartwell Martha's Landing Retirement Residence, Burlington, Ontario – April 4, 2022
  • Chartwell Lansing Retirement Residence, North York, Ontario – April 1, 2022
  • Quebec

  • Chartwell Bois-de-Boulogne, Montreal, Quebec – April 7, 2022
  • Chartwell Appartements de Bordeaux , Saint-Louis, Quebec – April 2, 2022
  • Chartwell Domaine Cascade, Shawinigan, Quebec – April 1, 2022
  • Chartwell Le Teasdale, Terrebonne, Quebec – April 1, 2022
  • Chartwell Manoir Archer (Care Unit only), Quebec City, Quebec – April 1, 2022
  • Chartwell L’Envol, Quebec City, Quebec – March 31, 2022
  • Chartwell Le Prescott, Vaudreuil-Dorion – March 29, 2022
  • Chartwell Faubourg Giffard, Quebec City, Quebec – March 27, 2022
  • Chartwell Ste-Marthe, Saint-Hyacinthe, Quebec – March 25, 2022
  • Chartwell Trait-Carré, Quebec City, Quebec – March 21, 2022
  • Chartwell Manoir et Cours de l’Atrium, Quebec City, Quebec – March 20, 2022
  • Chartwell Manoir St-Jérôme, Saint-Jerome, Quebec – December 24, 2021
  • Alberta

  • Chartwell Heritage Valley Retirement Residence, Edmonton, Alberta – April 24, 2022
  • Chartwell Griesbach Retirement Residence, Edmonton, Alberta – April 22, 2022
  • Chartwell Colonel Belcher Retirement Residence, Calgary, Alberta – April 19, 2022
  • Chartwell Royal Park Retirement Residence, Calgary, Alberta – April 12, 2022
  • Chartwell Emerald Hills Retirement Residence, Sherwood Park, Alberta – March 23, 2022
  • Chartwell Eau Claire Care Residence, Calgary, Alberta – March 15, 2022
  • British Columbia

    No reported outbreaks at this time

Chartwell Long Term Care Residences

    Ontario

  • Cawthra Gardens Long Term Care Residence, Mississauga, Ontario – May 4, 2022
  • Villa Forum Long Term Care Residence, Mississauga, Ontario – May 2, 2022
  • Chartwell Willowgrove Long Term Care Residence, Hamilton, Ontario – April 26, 2022
  • Regina Gardens Long Term Care Residence, Hamilton, Ontario – April 25, 2022
  • Chartwell Elmira Long Term Care Residence, Elmira, Ontario – April 25, 2022
  • Chartwell Wynfield Long Term Care Residence, Oshawa, Ontario – April 24, 2022
  • Chartwell Westmount Long Term Care Residence, Etobicoke, Ontario – April 22, 2022
  • Chartwell Woodhaven Long Term Care Residence, Markham, Ontario – April 20, 2022
  • Chartwell Royal Oak Long Term Care Residence, Kingston, Ontario – April 14, 2022
  • Queen's Garden Long Term Care Residence, Hamilton, Ontario – April 7, 2022
  • British Columbia

    No reported outbreaks at this time

Thank you for your ongoing support while we remain focused on keeping our residents, their families, and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy to protect everyone. These changes are compliant with the most current directive that was issues by the Chief Medical Officer of Health.

We thank you again for your partnership in keeping everyone safe.

Vaccination

All visitors 12 years of age and older must provide proof of being fully vaccinated when visiting an Assisted Living or Long Term Care residence. Exceptions are made for visitors under 12yrs of age, end of live visits or those with documented evidence of a medical exemption.

Rapid Testing (Long-Term Care only)

Visitors 12 years or older must undergo rapid antigen testing for COVID 19. Testing can occur at the residence or by using an at home rapid antigen test kit. Individuals who test positive will not be permitted to enter.

Masking

Medical masks must be worn at all times when in common areas. Masks may be removed when visiting in a single occupancy room.

Visits

All types of visits (essential, designated and social) are permitted. Social visits will be suspended in the home when an outbreak is declared and/or as directed by the Medical Health Officer. To accommodate need for active screening and rapid antigen testing (LTC only) homes may have designated times for visiting.

Please refer to the BC Ministry of Health Visitor Guidelines for Assisted Living and Long Term Care for full details.

For more information, please visit the BC Ministry of Health Visitor Guidelines for Assisted Living and Long term Care.


Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of COVID-19. With the pandemic situation constantly evolving, we continue to adapt our visitor policy to protect everyone. These changes are compliant with the most current directives issued by the Chief Medical Officer of Health in each province that we operate in.

As protocols vary across provinces and regions, we ask that you please call the Chartwell retirement residence you are looking to visit directly to understand their most up-to-date visitor policy, including measures around:

  • Essential caregivers and designated family/support persons
  • Indoor and outdoor visits
  • Vaccination status
  • Masking / PP&E
  • Screening

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications
sranalli@chartwell.com

Quebec inquiries
Michele Fortier, Senior Communication Manager
mfortier@chartwell.com