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96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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COVID-19 Updates

Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has declared an outbreak at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

  • Chartwell Carrington House Retirement Residence, Mission, British Columbia - October 12, 2020
  • Chartwell Ste-Marthe résidence pour retraités, Saint-Hyacinthe, Quebec - October 11, 2020
  • Chartwell Chartwell Cité Jardin Care Unit, Gatineau, Quebec - October 9, 2020
  • Chartwell Crescent Gardens Retirement Community, Surrey, British Columbia - October 4, 2020
  • Chartwell New Edinburgh Square Retirement Residence, Ottawa, Ontario - September 24, 2020

Chartwell Long Term Care Residences

  • Chartwell Pine Grove Long Term Care Residence, Woodbridge, Ontario - October 18, 2020
  • Chartwell Aylmer Long Term Care Residence, Aylmer, Ontario - October 17, 2020
  • Chartwell London Long Term Care Residence, London, Ontario - October 15, 2020
  • Chartwell Trilogy Long Term Care Residence, Scarborough, Ontario - October 15, 2020
  • Chartwell Waterford Long Term Care Residence, Oakville, Ontario - October 13, 2020
  • Chartwell Aurora Long Term Care Residence, Aurora, Ontario - October 5, 2020
  • Chartwell Wenleigh Long Term Care Residence, Mississauga, Ontario - September 28, 2020
  • Villa Forum Long Term Care Residence, Mississauga, Ontario - September 2, 2020

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications

Quebec inquiries
Michele Fortier, Senior Communication Manager