Personal tours or virtual tours available. Book a Tour.

Find the right retirement residence for you.

COVID-19 Updates


Outbreak Update

Today, more than ever, the top priority of every member of the Chartwell organization is the safety and well-being of our residents and staff and we are grateful to our staff for their tremendous efforts, commitment and dedication to our residents.

A public health unit has declared an outbreak at the residences below, on the dates noted. In each instance, we have activated required enhanced infection control measures for the safety of our residents and staff and we remain in contact with the appropriate public health authorities. We continue to monitor the health of all residents and staff in all of our residences and remain vigilant in our efforts to manage this pandemic. We are following isolation and infection control protocols and other recommendations of the Chief Medical Officer and Public Health in each of these homes, and we thank our staff, residents and family members for their compliance and support.

Affected Residences:

Chartwell Retirement Residences

  • Chartwell Seigneuries du Carrefour, Sherbrooke, Quebec – August 17, 2022
  • Chartwell Anne Hathaway, Stratford, Ontario – August 18, 2022
  • Chartwell Bowmanville Creek, Bowmanville, Ontario – August 24, 2022
  • Chartwell Greenfield Park, Greenfield Park, Quebec – September 2, 2022
  • Chartwell Le Montcalm, Candian, Quebec – August 24, 2022
  • Chartwell New Edinburgh Square, Ottawa, Ontario – September 6, 022
  • Chartwell Oak Park Terrace, Windsor, Ontario – August 31, 2022
  • Chartwell Oxford Gardens, Woodstock, Ontario – September 4, 2022
  • Chartwell Villa Chicoutimi, Saguenay, Quebec – July 25, 2022
  • Chartwell Wedgewood, Brockville, Ontario – September 6, 2022
  • Chartwell Balmoral, Collingwood, Ontario – September 10, 2022
  • Chartwell Stonehaven, Kanata, Ontario – September 11, 2022
  • Chartwell Jackson Creek, Peterborough, Ontario – September 12, 2022
  • Chartwell Wynfield, Oshawa, Ontario – September 14, 2022
  • Chartwell Harwood, Ajax, Ontario – September 15, 2022

Chartwell Long Term Care Residences

  • Chartwell Aurora Long Term Care Residence, Aurora, Ontario – August 18, 2022
  • Chartwell Westbury Long Term Care Residence, Etobicoke, Ontario – August 15, 2022
  • Chartwell Westmount Long Term Care Residence, Kitchener, Ontario – August 25, 2022
  • Queens Garden Long Term Care Residence, Hamilton, Ontario– September 6, 2022
  • Villa Forum Long Term Care Residence, Mississauga, Ontario – September 7, 2022
  • Chartwell London Long Term Care Residence, London, Ontario – September 8, 2022
  • Chartwell Pine Grove Long Term Care Residence, Woodbridge, Ontario – September 8, 2022
  • Chartwell Waterford Long Term Care Residence, Oakville, Ontario – September 8, 2022
  • Chartwell Ballycliffe Long Term Care Residence, Ajax, Ontario – September 9, 2022
  • Chartwell Brant Centre Long Term Care Residence, Burlington, Ontario – September 12, 2022

Thank you for your ongoing support while we remain focused on keeping our residents, their families, and our staff safe from the transmission of the COVID-19 virus. With the pandemic situation constantly evolving, we are adapting our visitor policy to protect everyone. These changes are compliant with the most current directive that was issues by the Chief Medical Officer of Health.

We thank you again for your partnership in keeping everyone safe.

Vaccination

All visitors 12 years of age and older must provide proof of being fully vaccinated when visiting an Assisted Living or Long Term Care residence. Exceptions are made for visitors under 12yrs of age, end of live visits or those with documented evidence of a medical exemption.

Rapid Testing (Long-Term Care only)

Visitors 12 years or older must undergo rapid antigen testing for COVID 19. Testing can occur at the residence or by using an at home rapid antigen test kit. Individuals who test positive will not be permitted to enter.

Masking

Medical masks must be worn at all times when in common areas. Masks may be removed when visiting in a single occupancy room.

Visits

All types of visits (essential, designated and social) are permitted. Social visits will be suspended in the home when an outbreak is declared and/or as directed by the Medical Health Officer. To accommodate need for active screening and rapid antigen testing (LTC only) homes may have designated times for visiting.

Please refer to the BC Ministry of Health Visitor Guidelines for Assisted Living and Long Term Care for full details.

For more information, please visit the BC Ministry of Health Visitor Guidelines for Assisted Living and Long term Care.


Thank you for your ongoing support while we remain focused on keeping our residents, their families and our staff safe from the transmission of COVID-19. With the pandemic situation constantly evolving, we continue to adapt our visitor policy to protect everyone. These changes are compliant with the most current directives issued by the Chief Medical Officer of Health in each province that we operate in.

As protocols vary across provinces and regions, we ask that you please call the Chartwell retirement residence you are looking to visit directly to understand their most up-to-date visitor policy, including measures around:

  • Essential caregivers and designated family/support persons
  • Indoor and outdoor visits
  • Vaccination status
  • Masking / PP&E
  • Screening

We are taking necessary infection control precautions in our residences and corporate offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer and the World Health Organization (WHO). Some of these protocols include:

  • PPE available and required for staff
  • Active screening as per government protocols
  • Maintaining visitor logs
  • Promoting good hand hygiene
  • Making hand sanitizer readily available
  • Regular surveillance for signs and symptoms in residents
  • Increased cleaning and disinfection of high-touch surfaces

If you have any additional questions or concerns about your loved one living in a Chartwell residence, please contact the residence directly for assistance.

For media inquiries, please contact:

English inquiries
Sharon Ranalli, Vice President, Marketing & Communications
sranalli@chartwell.com

Quebec inquiries
Michele Fortier, Senior Communication Manager
mfortier@chartwell.com