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Categories : Notes from our CEO

January 11, 2022

Dear Chartwell residents, employees and family members,

With the newest wave of the pandemic upon us, the New Year is not off to a great start; however, I have no doubt that together we will overcome this challenge too. I wish you all health, happiness, and prosperity in 2022 and beyond.

I hope that most of you were able to enjoy some quality time with your loved ones during this holiday season. I know that many of our employees were not able to do so, as they were needed to provide extra assistance and services to our residents due to the pandemic. Our corporate support teams also worked tirelessly through the holidays to help our residences in the implementation of new precautionary measures and public health directives resulting from the highly transmissible Omicron variant. Thankfully, it appears that most of those contracting it experience only mild symptoms. Still, many of our employees had to miss work because of their exposure to the virus. In true Chartwell spirit, numerous members of our regional and corporate support teams stepped up to provide hands-on assistance in our residences, covering for those employees who could not work and doing whatever needed to be done to ensure the safety and well-being of our residents.

Chartwell Georgian managers  holding up a plate of food they cook for residents

There are so many amazing stories of resiliency, dedication, and teamwork. For example, one night the Food Service Manager at Chartwell Georgian in Dundas, Ontario, could not come to work and no other cooks were available. Without hesitation, Nicole Mills, Director of Regional Sales, and Amanda Murray, General Manager, cooked up a delicious meal for all the residents to enjoy. They received numerous accolades from the residents!

All of us at Chartwell will continue to do everything we can to support our residents, their families and each other until this wave is behind us. There will be more corporate employees and volunteers helping at our residences; we have reassigned significant resources to support our recruitment activities; and we continue working with various public health and government authorities to accelerate the rollout of vaccine boosters for our residents and employees to provide additional protection.

Thank you to our residents and their families for putting your trust in Chartwell. Thank you for your patience during these challenging times. Thank you to our amazing employees for again rising to the challenge, for your dedication to your residents and their families and for the support you provide to each other. With you, we are #ChartwellStrong.

The Chartwell Experience

Chartwell Hampton's resident Jan wears a sweater made by her mother on holiday card

At Chartwell Hampton House in Chilliwack, British Columbia, Lifestyle & Programs Manager Tracey took a beautiful portrait of resident Jan wearing a Christmas sweater Jan’s mother knitted for her decades ago. She sent it to Jan’s daughter who loved it so much she decided to make it the family’s official Christmas card. “As busy as this job is somedays, these kinds of things make it all so worth all the work,” Tracey says. “Making people’s lives better and my heart full!” These small gestures mean the world to our residents and their families, and we are thankful that our staff go out of their way to not only provide exceptional care and service, but memorable moments our residents will always cherish.

A worthy read:

“Nothing But the Truth” by Marie Henein, one of the most sought-after criminal lawyers in the country. This memoir is an unforgettable story of an immigrant from an Egyptian-Lebanese family, who achieved great success in her profession through hard work, who stayed true to herself and unapologetically defended her personal values despite many challenges. Marie Henein also shares her views on the ethical and practical implications of being a criminal lawyer and how this profession is misunderstood by the public, whose understanding of the justice system is often based on popular culture and social media, not the rule of law.

Vlad Volodarski
Chief Executive Officer