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Categories : Notes from our CEO

December 7, 2021

In recent weeks, a new COVID-19 variant of concern named Omicron has been identified, with cases emerging around the world and in Canada. At this point, there is insufficient information with respect to the potential risks this variant may pose. Most experts agree that vaccinations and precautions such as physical distancing and masking, continue to be our best defense. At Chartwell, over 97% of our residents and 100% of our staff are fully vaccinated, with the third booster dose being rolled out to residents and employees across the country. We continue to maintain heightened infection prevention and control (“IPAC”) measures such as regular surveillance of resident health; proper and regular use of personal protective equipment; screening of all residents, visitors, and staff; enhanced IPAC education for staff; promotion of good hand hygiene and respiratory etiquette; and increased cleaning and disinfection of high-touch surfaces. In light of the potential risk of the new variant, we are increasing the frequency of IPAC audits in our homes. With these measures in place, our caring and dedicated staff continue to maintain safe and supportive environments for our residents and their families.

Chartwell Chatsworth put together a beautiful display featuring photos and stories of veteran residents

Recently, we began welcoming residents at two newly built retirement residences in Ontario – the 172-suite Chartwell Guildwood Retirement Residence in east Toronto, and the 122-apartment addition at our Chartwell Montgomery Village in Orangeville. Pictured here are Joy and Dave, the inaugural Resident Ambassadors at Chartwell Guildwood, who proudly raised the Canadian and Guildwood Village flags at their new residence. A special thank you to Chartwell’s development and real estate integration teams who brought these multi-year projects to completion.

I am incredibly proud that Chartwell is leading the way in the support and advancement of women. At Chartwell, women account for 82% of over 16,000 employees, and in 2020, The Globe and Mail recognized Chartwell as a trailblazer in gender diversity in corporate Canada in its “Women Lead Here” report. Recently, our President and Chief Operating Officer, Karen Sullivan, along with our Chief Financial Officer, Sheri Harris, sat down for a candid interview about women representation at Chartwell and why it gives our company a unique and tremendous advantage. Please watch and share this video with friends and family, or those who may be interested in learning more about the opportunities available at Chartwell.

The Chartwell Experience

Chartwell Chatsworth put together a beautiful display featuring photos and stories of veteran residents

We are proud and grateful for how our people in British Columbia and those on our corporate support teams have met the challenges of the emergency being faced there. As their own lives were upended – one of our chefs spent two days stranded in his truck! – they put residents first in every decision. Working around the clock, they kept residents safe, programs going, sheltered evacuees, arranged emergency deliveries, and provided families with peace of mind. One resident’s daughter, unable to travel beyond blocked roads, messaged her Chartwell residence. “I have no doubt whatsoever that Mom will be taken good care of until we can see her again. Thank you so much for working tirelessly,” she wrote. “I know the love and care you all have for the residents. I just want to thank each one of you from the bottom of my heart.” It is in moments like these, of which there are many, we truly feel the positive difference we are making in peoples’ lives. Thank you to our employees for Making People’s Lives Better, in good times, and especially, in crisis.

A worthy read:

Not one, not two, but three worthy novels this time!

“The Lost Apothecary” by Sarah Penner.
Centered around a secret apothecary shop that caters to an unusual kind of clientele with events taking place in the eighteenth century and in modern day, this novel has great suspense, which I will keep you in by saying no more…

“Intimacies” by Katie Kitamura.
A woman of many languages and identities moves to the Hague to work as an interpreter at the International Court. There she is drawn into many captivating dramas, both personal and professional.

“The Promise” by Damon Galgut.
A story of several generations of a South African family haunted by an unmet promise. The novel is spectacularly written and beautifully narrated by Peter Noble, and I highly recommend experiencing it in audio.

Vlad Volodarski
Chief Executive Officer