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Categories : Notes from our CEO

November 9, 2021
Chartwell Heritage Glen's resident veteran Peter Sellars

On Remembrance Day, we take a moment to pause and pay tribute to those veterans who fought to defend our freedom. One such veteran is Peter, who, at just 19 years old, was serving aboard a British Royal Navy battleship in the Pacific when he saw the aftermath of the bombing of Hiroshima. “The devastation was terrible to witness,” he solemnly recalls. After the war, Peter built a life filled with happiness. He married his sweetheart, Sheila, in Edinburgh as soon as his service ended, and they immigrated to Canada in 1960. Today, Peter, 94, lives at Chartwell Heritage Glen in Mississauga, Ontario where he continues to enjoy socializing, shuffleboard, poker and snooker games, and visits his beloved wife often at her long-term care residence. At Chartwell, we feel honoured to be able to serve so many remarkable people whose stories inspire us on this Remembrance Day and always. A decade ago, we captured some of these stories in our HONOUR book and related documentary which can be found here: We hope this book and documentary will help preserve these important stories for future generations.

I am proud to share the second and final installment of Chartwell’s e-book: #ChartwellStrong: A tribute to our heroic employees. Earlier this year, we shared 18 profiles of corporate employees who stepped up to support our homes during the height of the pandemic. Now, we are excited to share 20 profiles of our frontline employees who displayed a tremendous commitment to the safety and well-being of our residents over the past 20 months. From Nurses and Cooks to Receptionists and Personal Support Workers, these frontline heroes deserve every bit of recognition and accolades awarded to them. Please check out their stories at Thank you to the employees featured in this book, as well as to all our 16,000 employees, for your continued dedication and loyalty to Chartwell.

In April 2020, at the very beginning of the pandemic, a small group of volunteers launched The Canadian Alliance to Protect and Equip Senior Living (“CAPES”) to source and distribute personal protective equipment (“PPE”) to long term care and retirement living operators in Canada. Chartwell, along with other founding members, contributed 35% more funds than what was required for our own orders to help facilitate PPE deliveries to small operators. CAPES distributed over 15 million pieces of much needed PPE during the pandemic. Last week saw the fitting conclusion of this exceptional initiative, when, after processing final reconciliations of accounts, CAPES donated $470,000 of excess funds to the Senior Living CaRES Fund (“CaRES”), a registered charity co-founded by Chartwell, Revera, Extendicare, and Sienna that provides emergency financial support to workers in the senior living sector in Canada. To date, CaRES has distributed over $2.4 million to over 760 deserving individuals and families, and these additional funds will go a long way to help many others. During the past 20 months there have been many moments that made me proud to be part of Chartwell and the senior living sector, and this was certainly one of them. If you would like to donate to CaRES, you can do so by visiting:

The Chartwell Experience

Chartwell Orchards LPM Cassie tech training resident Ross

Our Lifestyle and Programs managers always add fun and fulfillment to our residents’ lives, whether it’s designing great activities or giving them a hand with technology. At Chartwell Orchards in Vineland, Ontario, LPM Cassie went one step further to assist resident Ross. She taught him how to use GIFs (animated graphics) in his messages to friends and family and how to search for his favourite musical artists, among other things. Thank you to Cassie for not just teaching Ross the basics but going out of your way to show him how to maximize his technology and add meaning and enjoyment to his day.

A worthy read:

“Numbers Don’t Lie. 71 Things You Need to Know About the World” by Vaclav Smil.
Smil is a Distinguished Professor Emeritus at the University of Manitoba, an author of over 40 books covering a wide variety of topics from energy and population change to food production, technical innovation, and public policy. With a wonderful mix of science and history, his new book takes us on a journey of discovery through numbers. We learn why electric cars are not as great as we think (yet), why vaccinations generate the best return on investments, what is worse for the environment – your car or your phone, and what makes people happy. Enjoy!

Vlad Volodarski
Chief Executive Officer