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Categories : Notes from our CEO

October 12, 2021

I’d like to wish everyone a very happy Thanksgiving. I hope each one of you had a chance over the long weekend to connect with your family, friends, and loved ones and reflect on all that you are grateful for in your lives. This year, more than ever, I reflected on the immense gratitude I have for our employees and all that they have done, and continue to do, for our residents. It is my privilege to be able to work with such dedicated and supportive team members across the country whose passion for what they do and empathy for others shines through each day.

Last week, The Senior Living CaRES Fund (“CaRES”), which was founded in May 2020 by Chartwell, Revera, Extendicare, and Sienna, announced it has re-opened the application process for workers in the senior living sector to receive financial assistance of up to $10,000 to help support emergency or unforeseen expenses and to provide relief to those dealing with personal or family hardships. Since inception, CaRES has assisted over 760 people, distributing over $2.4 million in financial assistance. For more information, please read the recent Press Release, or visit the CaRES website at

The retirement living sector has long faced biased perceptions even prior to the pandemic, with many believing that living at home is optimal for everyone. While that may be true for some, it is certainly not the case for all. To help clear the misconceptions, we want to better understand the historic and subconscious impressions that people have of congregate living. That’s why we are undertaking a behavioural study in partnership with Research Strategy Group (RSG), an insights agency focused on innovation. Some of our residents and family members may be contacted to participate in a confidential interview, and I ask for your help in providing us with insights of your personal experiences. We hope the findings from this study will help others who may be interested in retirement living,but are still hesitant. Participation is completely optional and confidential and no personal or identifying information will be shared with Chartwell.

Last week, I, along with my partners on Chartwell’s Senior Executive Committee, had the pleasure of visiting Chartwell Montgomery Village in Orangeville, Ontario. The highlight of the visit for me was the opportunity to have lunch with our residents. Lynn, Fran and Lyn were extraordinary lunch companions. We had a chance to not only talk “business,” but also share many personal stories. It was wonderful to hear the consistent praise these wonderful ladies had for our staff and management team at Chartwell Montgomery Village. I want to add my thanks to Tan Saini, the General Manager, his fantastic management team, and the entire staff for the exceptional, personalized experiences they deliver to their residents. It is no surprise that the Chartwell Montgomery Village team persevered through the worst of the pandemic, achieved very robust move-in activity in the last three months, and is nearing 95% occupancy rate.

We also toured the recently completed 122-apartment addition to this residence. It is a beautiful new building with spacious and bright suites and a variety of great amenities. The first of nearly 50 residents who reserved their suites will be moving in this November and the team is confident in the successful lease-up of the remaining suites. It is hard not to be inspired by their positivity, drive, and confidence. Go team Chartwell Montgomery Village!

The Chartwell Experience

Chartwell Christopher Terrace resident Joan

Christopher Terrace resident Joan and Lifestyle Programs Manager Izabela have many cultural and spiritual similarities. When Joan purchased a rosary in her favourite colour from a vendor at the residence, Izabela knew that having it blessed by a priest would make Joan’s day. When Joan found out, she smiled from ear to ear, grateful that Izabela went above and beyond for her to make her day memorable. Thank you to Izabela for thinking of the small things that make such a big impact on our residents’ lives.

A worthy read:

“Life 3.0: Being Human in the Age of Artificial Intelligence”
by Max Tegmark.
Max Tegmark, an MIT professor and renowned cosmologist, physicist and Artificial Intelligence (“AI”) researcher analyses various potential scenarios of life evolution in the age of AI. The book begins by posting a scenario in which AI exceeds human intelligence and becomes pervasive in society, eventually escaping human control. With the rapid and accelerating growth of the role of technology and AI in our everyday life (think about your smartphone, smart home, self-driving (almost) cars, etc.) such scenarios are much easier to envision than before. Tegmark argues that the rapid growth and improvements of AI is inevitable. Therefore, it is critically important to develop governance and oversight structures that would ensure the alignment of AI goals with those of humans, so that AI always acts to benefit, and not to harm, our species. The Future of Life Institute is a not-for-profit organization co-founded by Max Tegmark and supported by many famous scientists and businesspeople, including Elon Musk, and is focused on reduction of existential risk from advanced AI. Anyone who enjoys thinking about the future of life and humankind would find this book irresistible.

Vlad Volodarski
Chief Executive Officer