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Categories : Notes from our CEO

August 31, 2021

With COVID-19 cases rising again after a relatively quiet summer, Canada has officially entered a fourth wave of the pandemic. At Chartwell, we provide much needed services and care to the people who are vulnerable to this virus. Our duty is to do all we can to keep them safe. This has been and continues to be the focus of all Chartwell employees. Vaccines continue to be our best defense. I am grateful to all our employees who got vaccinated to protect themselves, their families and those we serve and care for. We have and continue to dedicate significant resources to provide vaccine education and support to those who are hesitant. Our collective efforts resulted in high employee vaccination rates with 92% of employees in our long term care homes and 86% of employees in our retirement residences having received at least their first dose. Still, we must do more. Last Thursday, Chartwell, along with several other seniors living operators, announced a new COVID-19 vaccination policy. The policy makes vaccinations mandatory for all our employees as of October 12, 2021. Full vaccination is already required for all new hires, students and agency personnel. Thank you to all our residents, staff and family members who have already taken the important steps to protect each other and help stop the spread of this virus. Please read the press release that provides full details on the new vaccination policy here.

I’d like to highlight our recently completed $200 million equity offering to improve Chartwell’s financial flexibility to fund future developments of new residences, as well as potential acquisitions. Thank you to our investors for their continued and vital support of our efforts to Make People’s Lives Better. Please read the full Press Release of our Public Offering here, as well as the announcement of its closing here.

The Chartwell Experience

Chartwell Christopher Terrace helps Adamn a 100 year old WWII veteran recieve recognition 80 years after the fact.

Chartwell Christopher Terrace in Burlington, ON, recently helped Adam, a remarkable 100-year-old resident and WWII veteran receive the recognition he deserves – 80 years after the fact. The residence team and Adam’s family arranged for the Canadian Armed Forces to honour Adam in a formal medal ceremony recognizing his heroism in the battlefield and as a Prisoner of War. To read more about Adam and his recognition, click here. Thank you to the staff at Chartwell Christopher Terrace for going above and beyond to organize such a special and memorable ceremony to honour Adam.

A Worthy Read

"Humankind: A Hopeful History" by Rutger Bregman.

What a great way to view humankind! Bregman argues that the pessimistic view of humans as selfish, untrustworthy, and dangerous is wrong. On the contrary, he believes humans are friendly, peaceful, and kind. In the process he brings numerous stories, anecdotes, and scientific evidence to dismantle some long-standing consensus of human nature. From the real life story of six boys from Tonga stranded on a deserted island for 15 months who collaborated to survive and helped each other, a completely opposite behaviour to the heroes of William Golding’s famous fiction "Lord of the Flies"; to the Norwegian prison system where guards communicate regularly and engage in collective activities with inmates; to the school in Agora, Netherlands which has no classrooms or separation of students by age, where kids work with teachers to develop their own study plans and schedules – there are so many fascinating stories. While at times it feels like the author is desperately trying to focus on the evidence supporting his viewpoints, while ignoring the evidence that is contradictory, most of the stories and arguments are extremely well researched and backed up.

The story I found very interesting is the one of the Dutch home care agency Buurtzorg. Founded in 2006 by Jos de Blok, a nurse by training, it now employs over 15,000 nurses organized in small teams of 10-12 people each covering a certain territory. Nurses provide a complete suite of medical and supportive care to their clients and engage families in the care provision. Teams have complete autonomy over finding their clients, scheduling, hiring team members and other operational aspects. Teams are supported by a robust IT platform and regional coaches who answer questions, share best practices, but do not have operational goals or responsibility for their teams' performance. The organization is supported by just 50 office staff, the majority of whom are the regional coaches. Since its establishment, Buurtzorg has achieved patient satisfaction scores 30% higher than the national average, lower staff turnover, lower sickness absenteeism, higher employee engagement rates, and better patient outcomes (care consumed, hospital admissions, etc.) Now Buurtzorg has expanded in the UK, and also provides consulting services to healthcare organizations and professionals around the world.

Whether you agree with the author or not, the world would likely be a much better place if Bregman is right and most of us behave like the friendly, peaceful, and kind creatures that we hopefully are.

Vlad Volodarski
Chief Executive Officer