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Categories : Notes from our CEO

April 20, 2021

Chartwell recently hosted its annual National Leadership Conference, where General Managers, Administrators and corporate leaders come together to reflect, collaborate and celebrate. This year, due to the ongoing pandemic, we hosted our very first virtual conference, entitled From Resilience to Recovery and Beyond: Standing Apart by Standing Together. It was an inspiring and insightful two-day event with over 500 in attendance and was a wonderful opportunity to build on our shared strengths, find common ground in our challenges, and to reenergize for the year ahead.

One of the highlights of the conference is always the annual Leadership Awards, where we announce and celebrate the incredible efforts of all nominees and winners. This year it gave us immense pleasure to acknowledge the heroic efforts our staff have undertaken over the past year, working tirelessly to keep residents, colleagues, and family members safe through the pandemic. Although we could not physically be together to congratulate each individual winner, this year’s virtual award ceremony was incredibly special and meaningful. After one of the most difficult and challenging years in Chartwell’s history, we saw an unbelievable amount of courage, strength, and resiliency displayed by our leaders and their teams. We are so proud of these individuals, recognized through both peer nominations and through outstanding achievement on our corporate goals, as well as all those who were nominated. In addition, this year we added a new award category – the Exceptional Award – to recognize the heroic efforts undertaken by our front-line staff. It was a heartwarming celebration and a wonderful way to honour and recognize our exceptional employees.

Executive of the Year Award winner, Sharon Ranalli, Vice President of Marketing and Communications

Over the next few weeks, I’d like to highlight some of the winners of our Leadership Awards, starting with our Executive of the Year Award winner, Sharon Ranalli, Vice President of Marketing and Communications. This award is reserved for someone who provides exemplary leadership by building people up, adapting to change, striving to learn, persevering through crises, and inspiring others. There is no doubt that Sharon embodies all these leadership qualities, in addition to being a tireless advocate for our industry, passionately defending and educating others – most notably the media – to help make positive and meaningful change. This past year, in the midst of a global pandemic, her determination to protect our brand, uplift and unite our employees, and celebrate the positive, was nothing short of extraordinary. One of her peers said it best, “Out of this chaos, Sharon provided meaning.” Thank you, Sharon, for your continued dedication to Chartwell.


Edison's newsletter for Chartwell Avondale

Lastly, I’d like to follow up on a story I shared a couple weeks ago about Edison, a two-year old toddler who has been keeping residents at Chartwell Avondale up to date on his weekly adventures over the past year. Edison’s newsletters inspired me to write him a letter, thanking him for keeping our residents entertained during the pandemic. I think he quite enjoyed my letter, pictured here, though I’m not quite sure he understood what all the scribbles meant! I personally can’t wait to meet him once the pandemic is over and let him know how much he has inspired all of us with his uplifting newsletters. In fact, it seems like Edison is becoming quite the little celebrity, as his story has been picked up by the Toronto Star, CBC Radio, CTV Windsor, and over 400 radio outlets in North America! Keep on shining, Edison, you are making us all so proud.


The Chartwell Experience

Thank you cookies for Chartwell Clair Hills to all staff members, care providers, and essential visitors

Chartwell Clair Hills Health and Wellness Manager, Emily Uebele, went above and beyond when she baked individual cookies as a thank you to all staff members, care providers, and essential visitors. It was a wonderful way to acknowledge the hard work and team effort everyone has put in over the last year, and for their commitment to getting swabbed bi-weekly to help keep everyone safe and healthy. She named her delicious treats “cookies-19”, and everyone was thankful for the thoughtful and sweet gesture.


A Worthy Read

American Dirt by Jeanine Cummins. The story follows a mother, Lydia, and her eight-year-old son, Luca, who are running from violence in their native Mexico. The treacherous journey of these two migrants and the stories of the people they met along the way kept me glued to it from start to finish.

Vlad Volodarski
Chief Executive Officer