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Communication Centre

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Categories : Notes from our CEO

February 09, 2021

This week, I’d like to recognize one of our long-term care homes, Chartwell Westmount LTC in Kitchener, Ontario, for the exceptional job they have been doing over the past month. Their residence was declared in outbreak on December 26, and while the number of new cases for both residents and staff were initially low, by the end of January there were 73 resident and 67 staff cases. As well, in the midst of the outbreak, two of their key leaders also tested positive. They – like so many other dedicated Chartwell employees – continued to provide assistance from a distance, isolating themselves in hotels away from their families and working tirelessly to ensure their residents and staff had all the support that they needed.

As Chartwell Westmount LTC continued to experience an increased number of cases, a meeting was held with their health care partners, including Public Health, Ontario Health, the Ministry of LTC and Grand River Hospital, to determine whether a voluntary management order was necessary. With the support of everyone involved, including Dawna Courtney, Administrator, as well as Carole Marchant and Euline Thompson, Co-Directors of Care, the team banded together to demonstrate their ability to manage the outbreak quickly and efficiently within the home. One health care partner stated that they were "blown away with the progress in the last 24 hours," and that they had never experienced such an enormous effort by staff in LTC before. As a result, the residence did not enter a voluntary management order, demonstrating what is possible in the most difficult of circumstances.

Staff at Chartwell Westmount LTC

Thank you to the entire team at Chartwell Westmount LTC for staying positive, always putting residents first and continuing to persevere during challenging times. In addition, I want to commend Matt Bombardier, Lisa Smith, Anthony Rizzo and Susan Thibert, some of our outstanding corporate volunteers, who eagerly donned their PPE and lent a helping hand to support the home. You are all true heroes and deserve every bit of recognition. Currently there are two active resident cases remain and we are so happy to see the residence well on their way to a full recovery.


First resident at Chartwell Trait-Carré résidence pour retraités

On February 1, 2020, we opened the doors to our first resident at the newly built 359-suites Chartwell Trait-Carre Retirement Residence in Charlesbourg, Quebec. Along with our partner, EMD-Batimo, we worked closely together with the local community to complete this development. The residence is steeped in the history of Charlesbourg and commemorates the era of the towns of New France, from which it takes its name. Welcoming our first residents into a home is always very exciting for us, and we were honoured to give Yvonne, the first resident of the care unit, the privilege of cutting the ribbon on opening day. Congratulations to the entire team who worked so hard to design, develop and open this new state-of-the-art residence and a warm welcome to our new staff and residents!


The Chartwell Experience

Staff at Chartwell Collegiate Heights Retirement Residence

At Chartwell Collegiate Heights in Sault Ste. Marie, Ontario, staff wanted to make sure residents know they are always smiling back at them behind their masks. Personal Support Worker, Melissa, decided to make t-shirts with smiling faces on them to wear each Wednesday. It has brightened everyone’s mood and is another great example of how our dedicated employees are coming up with creative ways to keep everyone in their residence smiling.


A Worthy Read

Upheaval – Turning Point for Nations in Crisis” by Jared Daimond. An insightful look at six countries’ history of survival and recovery from existential crises while adopting selective changes, a coping mechanism more commonly associated with individuals recovering from personal crises. The book may not have fully convinced me of the applicability of this principle to countries, but I did find the synopsis of most recent histories of the six countries covered in it interesting and educational.

Vlad Volodarski
Chief Executive Officer