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Communication Centre

Communication Centre

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Categories : Notes from our CEO

February 16, 2021

Whether you walk into a Chartwell residence in Ontario, British Columbia, Alberta or Quebec, the thread that binds our homes together is the feeling of a tight-knit community; a warm, inviting space that residents are truly proud to call ‘home’. Over the past year, this feeling of community has clearly strengthened, as our employees have become like a second family to our residents. When their loved ones were unable to visit due to lockdowns, curfews and social distancing directives, our staff ensured that residents were kept engaged, physically and mentally, and that their daily needs were not only met, but exceeded.

In keeping with the theme of community, I’d like to share a spectacular story from our Langley Gardens Retirement Residence in Langley, British Columbia. Resident Eileen recently received the surprise of a lifetime after hitting the jackpot on a Lotto 6/49 ticket. After winning a life altering $4.2 million dollars, Eileen didn’t even consider moving out of her residence. “I’m staying here because I like it here,” she says in the news clip below. Although she’ll be moving up to the penthouse suite, the thought of leaving her community of Langley Gardens never even crossed her mind. This story is a wonderful reminder of how our residences are much more than just a place to live. They are vibrant communities where individuals from all different backgrounds come together to create an extended family. Congratulations to Eileen! To view the full story, please click here.

Wall of Love at Chartwell Leamington, Ontario

This past weekend, our homes celebrated Valentine’s Day, and in Ontario, British Columbia and Alberta, Family Day was celebrated, as well. I know these holidays are typically spent with family in the traditional sense of the word, but it was truly heartwarming to hear about how our front-line employees made these days extra special for residents. At Chartwell Leamington in Leamington, Ontario, staff created a “Wall of Love” to showcase residents and their loved ones. At Chartwell Rockcliffe in Ottawa, Ontario, residents were treated to a fun game of “Name that Bride or Groom,” where resident wedding photos were put on display and everyone had a chance to match them correctly. While residents may not have been able to spend the day with their loved ones, there is no doubt that they spent the day filled with love thanks to their extended Chartwell families. A big thank you to all our front-line employees who are doing an extraordinary job each day and who are truly the heart of their homes.

Annie (Min), Personal Support Worker at Chartwell Gibson

I’d also like to take a moment to acknowledge Chinese New Year, which began on Friday, February 12. To all those who celebrate, I wish you a year filled with happiness, prosperity, and many precious moments with those you love. Annie (Min), a Personal Support Worker at Chartwell Gibson Retirement Residence in North York, Ontario, recently shared with us some of her childhood memories of the Lunar New Year and family traditions that she fondly remembers. “When I was a kid, my mom would start cooking one week before the New Year, and my dad would always buy half a pig, half a cow and several chickens,” she reminisces.

Annie (Min), PSW at Chartwell Gibson, cooks for Lunar New Year

"We would have a big feast on the first day and make dumplings in the shape of an old form of currency, as we believed that eating dumplings would bring prosperity in the coming year.” On subsequent days, she would receive gifts and treats from family and neighbours, go to temple, spend time playing games (Mahjong was her dad’s favourite) and resting at home. But the most valuable present, she recalls, was having family close by. Having immigrated to Canada as an adult, Annie misses her family and friends, but never feels alone. “I’m so proud and happy to share my traditions with my colleagues and residents,” she explains. “I’ve been at Chartwell for 15 years, and not only did I find a good job and an opportunity to do what I love, but I also found a place to call home.” Our residences are filled with diversity and I am so happy to see our homes embrace cultural differences and bring everyone together. Together, we are #ChartwellStrong, and there is no better place to be than with your Chartwell family.

The Chartwell Experience

Hallway of Heroes by Anne from Chartwell Royal Marquis

After a month in outbreak, Chartwell Royal Marquis in Windsor, Ontario wanted to do something special to recognize staff who went above and beyond for residents. Anna, the home’s Receptionist designed a “Hallway of Heroes” with a beautiful balloon bouquet and hand-cut streamers. Ebtisam “Ebby”, the home’s dining room server, decorated the home’s entrance with balloons before residents came down for their breakfast. Thank you to both Anna and Ebby for putting a smile on everyone’s face and for making both residents and staff feel so loved and appreciated.

A Worthy Read

Creativity Inc.: Overcoming the Unseen Forces that Stand in the Way of True Inspiration” by Ed Catmull. In this book, Ed Catmull, Co-Founder and President of Pixar Animation, President of Disney Animation, and winner of five Academy Awards, recounts his path in art and business and shares insightful lessons on managing innovative and creative organizations, empowering people to experiment, fail, learn, and solve problems. A few of my favourite quotes:

  • “Ease is not the goal – quality is.”
  • “You don’t have to ask permission to take responsibility.”
  • “The best way to predict the future is to invent it.”
  • “Failure is a necessary consequence of doing something new.”
  • “Give a good idea to a mediocre team, and they will screw it up. But give a mediocre idea to a great team, and they will either fix it or come up with something better.”

Vlad Volodarski
Chief Executive Officer