Customer Service Spotlight, Jessica Wang, Senior Accounting Manager, Long Term Care

Jessica Wang, Senior Accounting Manager, Long Term Care 

At Chartwell since 2007

Chartwell Mississauga Corporate Office

I began working in seniors housing in 2001 after immigrating to Canada from Shanghai. I was employed with Regency Care and worked at their Head Office, which happened to be in the basement of what is today known as Chartwell Wenleigh Long Term Care Residence. When Regency was acquired by Chartwell in 2007, I was excited to join the team and have since held a number of positions within the accounting department. My current role involves assisting Administrators with financial and accounting services, and helping to create a guiding vision when it comes to finance in long term care. I also oversee seven property accountants, each responsible for a portfolio of homes.

I consider myself to be a numbers aficionado; numbers have a life of their own and tell such interesting stories. In order to be efficient in my job, I need to have strong accounting knowledge, organizational and time management skills, adaptability to changing situations, and the ability to be creative. Long term care is a very specialized industry which is heavily regulated by the provincial government. This industry requires a complete understanding of the Ministry Funding Guidelines since it is so regulated. My job is to ensure that the ministry funding is spent according to these guidelines.  We do all of this in order to achieve the ultimate goal of Making People’s Lives Better.

“When you practice kindness, the rest falls into place.”

My days can be very busy, but I’ve found that the key to staying motivated is to stay positive. On the bulletin board in my office I have a poster that says, “Happy Everyday!” When I come into the office and look at that poster, I make sure that I have that mantra in mind. One of my favourite quotes is from Steve Jobs: “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking, and don’t settle.” At Chartwell, I love what I do.  This includes all aspects of my job but I obtain my greatest pleasure from visiting the homes and providing financial guidance in areas where they may be challenged.

In my spare time, I love to go shopping with my daughter, sing karaoke and travel! Despite enjoying my job as much as I do, I truly enjoy my free time with my family.  My daughter is following in my footsteps as she has invested a great deal of her volunteer hours working at Chartwell Waterford LTC and Chartwell Wenleigh LTC. She enjoys the interaction with the residents and cherishes these moments. My grandmother taught me so many years ago to be respectful, compassionate, caring and the best that you can possibly be. When you practice kindness, the rest falls into place. Her words are closely aligned with Chartwell Values and this is something that I truly find inspirational.