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96% of residents felt their Chartwell Residence took important measures to keep them safe during COVID-19. "Listening to Serve You Better" 2020 survey results.

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Notes from our CEO

February 23, 2021

There is no doubt that our front-line staff are superheroes. They show up to work each day with a smile on their face, ready to make a difference in the lives of our residents. Our Lifestyle and Program Managers and Program and Support Services Managers are no exception. They are the heart of the home, bringing laughter, creativity and engaging programming that fills the entire residence with warmth and a feeling of togetherness. While it has been difficult to create programs during a pandemic where social distancing is of the utmost importance, our LPMs and PSSMs have made it abundantly clear – they are up for the challenge!

I’d like to share a wonderful story from Chartwell Bois-de-Boulogne Retirement Residence in Montreal, Quebec. Their Lifestyle and Program Manager, Talia, recently went above and beyond to create a very special and memorable moment for her residents. In fact, she even received a special award from Quebec Seniors’ Housing Group at its 2020 gala for her creativity and innovation. When it was no longer permitted to welcome external activities into the home, she designed virtual activities to ensure residents continued to feel connected and engaged with each other. She came up with the wonderful idea of hosting a virtual concert and invited three resident musicians to share their incredible talent. Filmed while social distancing, their virtual piano performances were showcased for everyone to view on a screen set up in the dining room during dinner. Residents were charmed by the performances, one of which was an original composition. “We are so thrilled that our residents were able to share their passion and talent with us despite the challenging times,” said Talia. Thank you to Talia for helping to bring this performance to life, and to all our LPMs and PSSMs for always thinking of unique ways to ensure residents are not only safe and healthy, but happy and entertained as well. We are grateful for all our front-line staff who make daily life in our residences memorable. To view a snippet of the performance, please visit:

Over the past few weeks, we are happy to see some of the lowest daily COVID-19 case counts since the fall. This is positive and welcomed news, and it gives us hope that there is a light at the end of the tunnel. In addition, more of our residents, staff and essential caregivers are getting vaccinated each week, and although it may be a slow process, we are glad to have been prioritized and among the very first groups to receive it. While I wish I could say that life will be getting back to normal in the near future, I’d be remiss to not touch upon the very concerning new strains of COVID-19, and the danger they could bring to our homes. While the new variants are said to be more contagious, there is no evidence that the standard infection control measures currently in place, such as handwashing, distancing, masking and disinfecting , need to be modified. Please continue to follow all Public Health guidelines and remain vigilant in your daily routines including daily regular audits for compliance.

The Chartwell Experience

Lifestyle and Program Manager, Alex, at Chartwell Emerald Hills in Sherwood Park, Alberta

Lifestyle and Program Manager, Alex, at Chartwell Emerald Hills in Sherwood Park, Alberta, wanted to plan something special for residents on Valentine’s Day. She partnered with a local florist, Funk Petals, who donated 120 carnations, one for every resident. The home had been navigating an outbreak and this small token of appreciation went a long way in raising residents’ spirits. Thank you to Alex for making this a memorable holiday in your home. We know the gesture was greatly appreciated by not only residents, but their families who couldn’t be with them on Valentine’s Day.

A Worthy Read

“Tim Cook: The Genius Who Took Apple to the Next Level” by Leander Kahney reveals how Tim Cook led Apple to amazing success after the death of Steve Jobs in 2011. I truly enjoyed this opportunity to learn not only about Apple successes under Tim Cook’s leadership, but also about him as a person, about his values and passions.

Vlad Volodarski
Chief Executive Officer

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