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Moments that Matter at Chartwell

We all have an innate desire to see our dreams come true, as well as to help others achieve their aspirations. As we age, these dreams and wishes can often become more integral to our feelings of fulfillment, but may also be harder to accomplish on our own.

Chartwell’s Moments that Matter program—one of our signature LiveNow programs geared toward emotional health and well-being—was created to enrich the lives of our residents by enabling them to accomplish their dreams and participate in activities that make them happier, healthier and more engaged in their community.

Moments can be simple acts that can have a positive effect on a resident, and often involve a member of staff going above and beyond to show how much they care. Explore some of the inspiring Moments that Matter that recently took place in our residences:

Le Duplessis Horse MTM

For Madeleine, resident of Chartwell Le Duplessis in Trois-Rivières, QC, horses have always held a special place in her heart. Growing up on a farm, she’d take care of them, but never got the opportunity to take a ride. Knowing this, staff organized an opportunity for Madeleine to saddle up through our Moments that Matter program!


There's nothing better than ice cream on a hot day! Memory Living Manager Bryonie decided to treat Judy, a resident and ambassador for Chartwell Empress Kanata's unique Memory Living Neighbourhood in Kanata, ON, as she is always helping her fellow residents. What a great example of our Moments that Matter program!


Anniversaries are a truly special milestone, but how often does one get to witness wedding vow renewals for a 68th anniversary? Chartwell Regency lovebirds Mickey and Harry from Mississauga, ON, got the chance to say “I do” all over again surrounded by their friends and family—all thanks to staff thoughtfully organizing for the anniversary ceremony to take place at the residence through our Moments that Matter program.

Villa Rive

Think thrills aren’t for seniors? Thanks to our Moments that Matter program, Chartwell Villa Rive-Sud resident Jeanne from Longueuil, QC, spent an amazing day at La Ronde amusement park, previously expressing to staff how much she wanted to ride the rollercoasters. After riding the Goliath— the ride with the fastest descent in the whole park— she proudly exclaimed, "I am David, and I have conquered Goliath!"


Chartwell Bankside resident Madeline took a keen interest in the construction of her retirement community's new apartment building in Kitchener, ON. At 85-years-old, she quickly became the subject matter expert on the project and took on an unofficial supervisory role. To encourage her interest, staff arranged for Madeline to ride in a dump truck! She watched gravel get loaded and unloaded firsthand, and even enjoyed a side trip with the driver to Dairy Queen!


We're thrilled for Chartwell Trilogy LTC residents Garfield and Cathy from Scarborough, ON, who had their Moments that Matter to attend a Toronto Raptors game come true, thanks to staff and the generous sports organization. They were not only provided with complimentary tickets and jerseys, but invited to watch the team warm up courtside, where they took photos with the mascot, cheerleaders and players!

Langley Gardens

Marlie has always had a fascination with planes. In fact, she can often be found looking out her suite window in Langley, BC, trying to spot planes flying overhead. With this in mind, Chartwell Langley Gardens staff decided to do something special for Marlie. As a part of our Moments that Matter program, they took her to a great lookout spot nearby Vancouver International Airport, bringing along some donuts and hot cocoa.


When staff at Chartwell Colonel Belcher in Calgary, AB, heard that resident Lillian had never tried a Tim Horton's coffee before, they decided to surprise her through our Moments that Matter program with a country drive to Chestermere and a pit stop for her first sip of Canada's coffee. Her smile says it all!


Years ago, Chartwell Bayview resident Evelyn experienced sliding down a fireman's pole in a firehouse. However, one of the items still left on her bucket list was to be carried in a fireman's hold! During the home's Fire Prevention Week, the local fire department visited the Belleville, ON, residence and staff ensured through our Moments that Matter program that fireman Ryan made her wish come true. Too funny!


Russell is a creative resident living at Chartwell Ballycliffe Long Term Care in Ajax, ON, who has always had a strong passion for creating art. Knowing this, recreation staff did something truly special for him as a way to share his work publically through our Moments that Matter program. An art show for Russell was planned, and he painted every day for two months before the big day. His efforts certainly paid off when dozens of people stopped by to see his work, including some local media, and he sold eight of his paintings.