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Chartwell residences, including retirement residences and Long Term Care homes, are geared to provide the right levels of care and services in the appropriate environment to help enhance the peace of mind of our residents. Every province in Canada has its own unique approach to caring for seniors including care levels, legislation and regulations as well as admission processes.


The following guidelines are offered to assist you in understanding senior community accommodation in the four provinces in which Chartwell operates: Ontario, Quebec, British Columbia and Alberta.

Retirement communities in Ontario are designed for seniors who need minimal to moderate support with their daily living activities. These welcoming settings enable residents to live as independently as possible, while providing various services, care, social activities and a sense of security. Monthly rates reflect accommodation costs as well as care and service fees and are paid for by residents directly.


All Chartwell retirement residences in Ontario fall under the Retirement Homes Act (RHA) and the licensing and inspection processes of the Retirement Homes Regulatory Authority (RHRA).


Anyone can inquire about living in a retirement setting. An assessment will be conducted to ensure that the residence can provide you with appropriate support or to recommend the care level required.


Chartwell is a member of the Ontario Retirement Communities Association (ORCA).

Ontario Long Term Care residences (LTC), often called nursing homes, are licensed and authorized as government-regulated and funded residences. They are designed for people who require the availability of 24-hour nursing care and supervision within a secure setting. LTC residences and/or nursing homes also offer resident lounges, common areas and activity rooms with dedicated life enrichment and behavioural programming.


Ontario LTC homes comply with the Ontario Long Term Care Homes Act and are subject to inspections by the Ministry of Health and Long Term Care.


In Ontario, all applications to LTC homes are co-ordinated by individual community Local Health Integration Networks (LHIN) who plan, integrate and fund local health care. Depending on current availability, residents have the option of private, semi-private or ward room accommodation.


There are 14 LHINs in Ontario. To locate the LHIN in your region, please visit their website.


Chartwell is a member of the Ontario Long Term Care Association (OLTCA). Our LTC homes in Ontario are all voluntarily accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), an independent health reviewer of quality and standards.

Retirement residences in Quebec combine independent living with added benefits which may include housekeeping, security and social activities. Meals and meal packages are offered along with the availability of full kitchens in the majority of our suites.


On-site services from the Local Community Services Centres are available to residents who qualify. An assessment and care plan, which is conducted by trained Chartwell staff prior to admission, is required for residents needing Semi-Autonomous services.


Semi-Autonomous services include the option of medication and nursing services and additional support services as required. Retirement living in Quebec is self-funded, offering choice in the services you need and flexibility as needs change. Chartwell’s residences in the Province of Quebec comply with all applicable provincial legislation.


Chartwell is a member of Le Regroupement québécois des résidences pour aînés (RQRA).

Centre d'hébergement de soins de longue durée (CHSLD) are intended for residents who require care and support services, supervision, and nursing and medical care as a result of loss of physical or cognitive autonomy. These residents can no longer remain at home, despite the support and assistance they receive from friends, family and home-care services.


Quebec’s private CHSLDs offer private and semi-private rooms, providing a housing alternative for seniors, given the long waiting lists for accommodation within the public health and social services network.


Chartwell’s CHSLDs offer high-quality care 24 hours, every day of the week in order to satisfy the complex needs of individuals who have physical or cognitive impairments, including dementia or Alzheimer’s disease. The level of care and services provided in CHSLDs is supervised by Quebec’s health and social services agencies and by the Quebec Department of Health and Social Services (MSSS). Chartwell’s private CHSLDs are certified by the Conseil Québécois d’Agrément and the standards governing the safety of residents are a priority for our staff.

Retirement residences in British Columbia offer a range of services to independent seniors including accommodation, housekeeping, meals, laundry and social programs. Assisted living care and memory care are also available at some Chartwell homes and is coordinated with local health authorities or delivered through private-pay care services.


Depending on the levels of care offered, retirement homes in British Columbia are governed by the Residential Tenancy Act (Independent Living) or the Community Care and Assisted Living Act (Assisted Living and Memory Care). Independent retirement living is directly paid by residents in B.C., Some publicly funded Assisted Living placements are available through various health authorities based on assessment. Private Assisted Living options are available when registered with the Assisted Living Registrar of British Columbia.


Chartwell staff can help assess and recommend accommodation options when you call to book an appointment or speak with our live Chartwell representative 1-855-461-0685.


Chartwell is a member of the B.C. Seniors Living Association (BCSLA).

Chartwell offers both government-funded and private-pay Residential Care in Nanaimo, Langley, Surrey and Burnaby in British Columbia. This option serves residents who are unable to live on their own and require 24-hour supervision and skilled nursing care. The applicable Regional Health Authorities in Nanaimo, Langley, Surrey and Burnaby will perform an assessment and determine eligibility.


Legislative oversight for nursing homes in British Columbia falls under the Community Care and Assisted Living Act. In addition, Chartwell’s Residential Care homes are voluntarily accredited according to the Commission on Accreditation of Rehabilitation Facilities (CARF).


Chartwell is a member of the B.C. Care Providers Association (BC Care).

Retirement residences in Alberta offer seniors enhanced peace of mind, socialization and a range of supportive services including meals, laundry and housekeeping. Additional care services in Independent Living residences can be obtained through private and government-funded home care. Publicly subsidized Designated Supportive Living is also offered in some residences in partnership with Alberta Health Services.


Retirement residences in the province of Alberta comply with provincial legislation as applicable including the Supportive Living Accommodation and Licensing Act and the Alberta Health Standards and Continuing Care Act.


Designated Supportive Living eligibility requires an assessment by a Home Care Registered Nurse. Information on Designated Supportive Living spaces can be obtained by calling HEALTHLink Alberta toll-free at 1-866-408-5465.


Chartwell is a member of the Alberta Senior Citizens Housing Association (ASCHA).

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