Make Us Part Of Your Story: Ana’s Story

Ana, General Manager, Working at Chartwell since 2005

Ana’s grandparents played a significant role in her upbringing. Helping to raise her and her siblings, the family living together on a farm in Langdon, Alberta. Ana describes them as kind and loving people, and warmly recollects many special memories with her grandmother, including watching her prepare home-cooked meals and helping her to hang crisp white sheets on the clothesline to dry. Ana inherited many amiable values from her grandparents, including the importance of honesty and protecting the environment, as well as to cherish every moment with family and friends.

Though she considered becoming a nurse due to her proclivity for helping others, Ana began her career as an accountant in Calgary’s oil and gas industry. Later, she switched gears and became a recreational manager at an aquatic centre. While Ana enjoyed both positions, as her career progressed, she was eager to find a job that meshed two of her professional objectives: to manage a team of staff and train young people. After driving by construction of what would become Chartwell Carrington Place Retirement Residence every day for several months, Ana told herself that one day she would work there. A self-fulfilling prophecy, Ana was hired on as Care Aide in 2004 and transitioned to the role of General Manager at Chartwell Royal Park in 2008. Now General Manager at Chartwell Kamloops, Ana not only manages the health and happiness of a dedicated team of caregivers, but also a community of residents.

Relieved to be in a position where she can harness her disposition for helping others, as well as nurture the personal and professional success of her staff, Ana has found a home-away-from-home at Chartwell Kamloops. It’s evident that Ana loves to work with seniors, as she often has one-on-one chats with residents to see how they’re doing and occasionally sneaks in a dance with them when there’s a special event. Getting to know every resident personally has been a great pleasure for her. “There are people from all walks of life here: teachers, engineers, miners, doctors…they are such a source of wisdom and warmth for me,” she says. “I try my best to give that back to them 100%.” Residents show their appreciation for Ana and other staff members in many thoughtful ways, and she always appreciates receiving a note under her door or a phone call from a family member expressing their gratitude.

For those who wonder if a career in retirement living is right for them, Ana recommends doing some soul searching: “Take the time to discover if this is really what you want to do. Ask yourself if you have a servant heart. If you do, the rewards of caring for seniors will prove to be beyond your expectations.”