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Our Mission, Vision and Values



Our Vision: Making People's Lives BETTER



Our Mission

To provide a happier, healthier and more fulfilling life experience for seniors


To provide peace of mind for our residents’ loved ones


To attract and retain employees who care about making a difference in our residents’ lives

Our Values of R.E.S.P.E.C.T

Respect: We honour and celebrate seniors


Empathy: We believe compassion is contagious


Service Excellence: We believe in providing excellence in customer service


Performance: We believe in delivering and rewarding results


Education: We believe in life long learning


Commitment: We value commitment to the Chartwell family


Trust: We believe in keeping our promises and doing the right thing

Our Service Commitment Philosophy

“We make people’s lives better by providing a great place for seniors to live.”

Our Diversity Statement

At Chartwell, we believe we are stronger through the diversity of our employees. We are committed to offering an inclusive working environment that promotes respect and celebrates individual differences and unique perspectives.