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Our Mission, Vision and Values

Our Vision: Making People's Lives BETTER

Our Mission

To provide a happier, healthier and more fulfilling life experience for seniors

To provide peace of mind for our residents’ loved ones

To attract and retain employees who care about making a difference in our residents’ lives

Our Values of R.E.S.P.E.C.T

Respect: We honour and celebrate seniors

Empathy: We believe compassion is contagious

Service Excellence: We believe in providing excellence in customer service

Performance: We believe in delivering and rewarding results

Education: We believe in life long learning

Commitment: We value commitment to the Chartwell family

Trust: We believe in keeping our promises and doing the right thing

Our Service Commitment Philosophy

“We make people’s lives better by providing a great place for seniors to live.”

Our Diversity Statement

At Chartwell, we believe we are stronger through the diversity of our employees. We are committed to offering an inclusive working environment that promotes respect and celebrates individual differences and unique perspectives.