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Our Vision, Mission and Values



Making People’s Lives BETTER.

Our Vision

Making People's Lives BETTER.


Our Mission

To provide a happier, healthier and more fulfilling life experience for seniors
To provide peace of mind for our residents' loved ones
To attract and retain employees who care about making a difference in our residents' lives


Our Values

Respect - We honour and celebrate seniors

Empathy - We believe compassion is contagious

Service Excellence - We believe in providing excellence in customer service

Performance - We believe in delivering and rewarding results

Education - We believe in lifelong learning

Commitment - We value commitment to the Chartwell family

Trust - We believe in keeping our promises and doing the right thing