Find a Residence

City Name
Postal Code
Residence Name

Corporate Social Responsibility - 2013 Highlights


A Shared Commitment

Our CSR has been established through an oversight committee that will continue to monitor progress toward reaching established goals and consider new objectives for future years through our annual strategic planning process.




Resident Experience

Our greatest responsibility is the care and service we provide to our residents, and we strive to earn and keep their trust every day. Through our Long Term Care and retirement homes, we offer seniors a safe and rewarding way of life that meets their needs and allows them to live with comfort and dignity.


Resident Experience
2013 Objectives


Expand current offering of services in residences including:

  • Improve transportation options
  • Communication mechanisms
  • Life Enrichment programming

Senior Management must visit a minimum of twelve homes per year and attend at least two Town Hall meetings in 2013 to enhance communication with residents and employees.


Explore food service improvements, including:

  • Additional resources to assist Food Service Managers with production and training
  • Introduction of a menu matrix to allow local flexibility

Enhance convenience of ancillary service delivery to residents.


2013 Results


  • Implemented shared transportation program to enhance resident experience
  • Pilot launched to offer Connect4Health, which offers secure web-access, e-mail or text updates to residents’ loved ones, in 42 residences
  • Expansion of Live Now Signature programs in 2013 included emotional and spiritual programming
  • Successful participation by senior management team in visiting residences and engaging in dialogue and feedback through Town Hall meetings
  • Implemented shared transportation program to enhance resident experience
  • Pilot launched to offer Connect4Health, which offers secure web-access, e-mail or text updates to residents’ loved ones, in 42 residences
  • Expansion of Live Now Signature programs in 2013 included emotional and spiritual programming
  • Successful participation by senior management team in visiting residences and engaging in dialogue and feedback through Town Hall meetings

2014 Objectives


Deliver quality care and services to our residents through:


  • Expanding the shared transportation program
  • Enhancing and further increasing the coverage of national programs for residents
  • Continuing to invest in dining experience enhancements, including the improvement of choice, a better a la carte menu selection and the dining room training program

Continue to develop and enhance Chartwell’s Signature Live Now life enrichment programming through expanded offerings and innovative experiences.

Continue to standardize our national care programs to support the changing care needs of our residents both today and in the future in retirement living.


Improve access to trained Chartwell sales consultants through a centralized and bilingual Contact Centre offering access by phone or e-mail through our website.



Employee Engagement

We believe that our employees make a difference in the lives of our residents every day. We value the dedication, commitment and professionalism of our over 13,500 employees across Canada, and we are committed to attracting and retaining the best employees in the seniors housing sector by providing a rewarding and fulfilling work environment.


Employee Engagement
2013 Objectives


Successfully launch Chartwell’s rebranding efforts across all retirement and long term care homes in Canada and employee commitment to Chartwell’s vision of Making People’s Lives Better.


Deliver enhanced training to Chartwell’s front line staff, middle managers and leaders.


Develop standardized employee orientation programs.


Continue to improve internal communication in both languages across all levels of the organization.


Create a dedicated Health and Safety Week across the organization.


Expand Inclusivity strategy and awareness.



2013 Results


  • Roll-out of rebranded signage and collateral across all Canadian homes concluded in early 2014
  • Successful Leadership Conference and Managers Conferences held to educate, inform and engage management teams
  • Held our first conference for front-line employees in our long term care homes
  • Coordination underway to launch an improved onboarding program for new employees
  • Translation protocol in place to ensure quality translation for Quebec employees
  • Accomplished and reinforces Chartwell’s commitment to the health and safety of all employees
  • AODA strategy focused on Information and Communication Standards and enhancing access to services and information at Chartwell without barriers

2014 Objectives


  • Enhance Learning and Development strategy to deliver training both corporately and to staff in our homes consistent with our commitment to lifelong learning
  • Improve Succession Planning initiatives to ensure we attract, develop and retain quality leadership candidates throughout all levels of the organization
  • Support mandatory training for regulatory requirements across Canada
  • Enrich the hiring and interview capabilities of our management teams
  • Promote Health & Safety initiatives to employees including participation in Safety Groups
  • Continue to communicate the importance of Chartwell’s culture of accountability for results, our RESPECT values and our Cultural Beliefs to our employees


Corporate Governance

We are committed to sound corporate governance practices that include accountability,transparency and integrity in all facets of our operations. These practices are overseen by our Board of Directors and Senior Executive team, who strive to adhere to the highest levels of ethics and oversight.


Corporate Governance
2013 Objectives


Improve internal risk management programs Ensure Board continuing education is provided in relevant areas on a regular basis and that the Board is provided with continued opportunities to directly visit Chartwell communities.


Ensure compliance with all new and existing provincial legislation.


Continue to maintain a leadership position for public disclosure and corporate governance standards.



2013 Results


Privacy Toolkit rolled out nationally


Education delivered in key operational areas to enhance Board awareness with specific focus on operations, health care systems and quality of care topics.


Continue to meet all requirements of provincial legislation in Ontario, Quebec, Alberta and British Columbia supported by education, information and operational compliance.


Recognized by the Globe and Mail’s annual Board Games as the top REIT for governance and as the 15th best company for governance in Canada.



2014 Objectives


Improve internal risk management programs


Ensure Board continuing education is provided in relevant areas on a regular basis and that the Board is provided with continued opportunities to directly visit Chartwell communities.


Ensure compliance with all new and existing provincial legislation and participate in provincial sector association Boards of Directors.


Continue to maintain a leadership position for public disclosure and corporate governance standards.




Community Investment

We believe in building and sustaining strong community relationships. We are proud of our charitable giving partnerships and community initiatives, which are directed toward projects that support seniors in meaningful ways including lifestyle, health, safety and shelter. In tribute to the 65th anniversary of the end of the Second World War, in 2010 we published HONOUR, a moving portrait of 35 WWII veterans and those who supported the war effort. Books are available through www.chartwell.com or at Chartwell homes across Canada.


Community Investment
2013 Objectives


Explore a signature corporate giving program for Chartwell to enrich the lives of aging Canadians while continuing to support existing charitable partnerships.


Expand sponsorship opportunities that support seniors’ health, wellness and socialization.


As knowledgeable leaders in seniors housing, help aging Canadians and their adult children better understand their options for peace of mind decision making, including enhanced information and features on our website.



2013 Results


Partnership established and ready for launch in 2014.


Continue to seek out community investment opportunities.


Launch of informational video “Supporting Your Aging Parents” on website to help adult children seeking information on retirement living for their loved ones. Launch of Chartwell Blog on the website with topics aimed at Health, Wellness, Finances and Retirement Living Options.



2014 Objectives


Launch signature Community Giving initiative in 2014 in support of Chartwell’s Moment’s that Matter life enrichment program


Support community initiatives in our residences across Canada dedicated to giving back to local charities.


Expand resources and tools available through Chartwell’s website and through community knowledge seminars to help seniors and their families explore retirement living options.




Environmental Stewardship

We use management opportunities, where possible, that will help ensure our operations and services are provided in a sustainable manner. We will continue to explore ways to meet the needs of the present without compromising the needs of the future.


Environmental Stewardship
2013 Objectives


Investigate “green building” initiatives for new and redevelopment projects.


Roll-out a national Energy Management and Sustainability initiative, including education and awareness.


Establish a specification that can be used as a baseline to select and implement sustainable and energy efficient infrastructure systems in new developments.


Receive final LEED certification for rebuild.


Expand lighting retrofit opportunities.



2013 Results


Mechanical and electrical systems investigated and identified that will improve building efficiency through less energy consumption.


National Energy Management and Sustainability Committee initiated an education campaign that includes regular information bulletins for staff on ways to reduce energy usage in residences. First annual Energy Awareness Week launched in 2013 with great participation by homes under the theme “Conserve a little, save a lot.”


Specifications established for the implementation of sustainable and energy efficient infrastructure systems for new builds and redevelopments.

Awaiting final certification for achieving Silver LEED status on Chartwell’s three long term care redevelopments.


Completed four LED lighting retrofits in common areas; suites in those properties will be completed in 2014.



2014 Objectives


Continue to investigate new “green building” initiatives for all development projects.


Continue with Energy Awareness program, including participating in Earth Hour and holding Earth Week activities in Chartwell’s corporate offices and residences across Canada.


Continue to update and establish new base specification for selecting and implementing energy efficient infrastructure systems in new developments.


Working with the long term care sector association in Ontario and government partners in British Columbia, seeking opportunities, where appropriate, to redevelop older buildings to enhance efficiency of residences.


Continue lighting retrofit initiatives throughout 2014 as well as complete audits of next phase sites.